MedImpact Healthcare Systems, Inc.
Associate Account Executive
MedImpact Healthcare Systems, Inc., San Diego, California, United States, 92189
### Exemption Status:United States of America (Exempt)### $85,356 - $115,232 - $145,107“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.
A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”This position is not eligible for Sponsorship.MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!# **Job Description****Summary**The Associate Account Executive is responsible for providing support and assistance to the assigned Account Executive (AE) while contributing toward strong, positive client relationships by ensuring customer satisfaction, growth, and retention for startup. Effectively contributes to service delivery regarding strategic plans on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives.**Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Provides client support services to clients and AE(s) in pursuit of the strategic goals of assigned client(s) and the respective Business Unit.* Provides internal oversight and tracking of projects and client initiatives to include implementation support of new groups.* Supports the RFP response process for client’s prospective groups, as well as coordination with Proposals and other internal teams as necessary to include completion of Account Renewal Forms, when applicable.* Supports the AE with service contract process to ensure accurate and timely invoicing to assigned clients.* Participates in benefit fairs as needed to support client’s sales initiatives to new groups.* Assists with tracking and monitoring of client performance guarantees to include facilitation of root-cause analysis and corrective action plans.* Working under the oversight of the Account Executive, assists with creation of internal and external presentations in support of client initiatives, projects and quarterly business and financial reviews.* Tracks the delivery of contractual reporting requirements to clients as assigned.* Assists AE with the contract document requests process for Non-Disclosure Agreements, Amendments, Work Orders, Exhibits, and notifications.* Assists with monitoring client financial performance of client’s group business by utilizing internal pro-forma financial tools and forums.* Builds strong and positive internal relationships with the account service matrix team in order to ensure service excellence and client retention.* Coordinates with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into client solutions, as necessary.* Provides preparation and support for client business planning meetings, quarterly and annual business and financial review meetings, client leadership meetings, and internal team strategy planning discussions (as needed).* Assists with client meeting preparation, including scheduling, agenda preparation, facilitating printing and shipping of meeting materials with marketing and meal ordering.* Serves as back-up for internal and external meetings when the AE is not available.**Supervisory Responsibilities**No supervisory responsibilities
**Client Responsibilities**This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience**BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas**Computer Skills**Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.**Certificates, Licenses, Registrations**None Required.**Other Skills and Abilities*** Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.* Project management experience and experience with project reporting and status updates**Reasoning Ability**
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to define problems, collect data, establish facts, and draw valid conclusions.**Mathematical Skills**
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.**Language Skills*** Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.**Competencies** To perform the job successfully, an individual should demonstrate the following competencies:ComposureDecision QualityOrganizational AgilityProblem SolvingCustomer FocusDrive for ResultsPeer RelationsTime ManagementDealing with AmbiguityLearning on the FlyPolitical Savvy**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.**Work** **Environment**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually #J-18808-Ljbffr
A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”This position is not eligible for Sponsorship.MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!# **Job Description****Summary**The Associate Account Executive is responsible for providing support and assistance to the assigned Account Executive (AE) while contributing toward strong, positive client relationships by ensuring customer satisfaction, growth, and retention for startup. Effectively contributes to service delivery regarding strategic plans on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives.**Essential Duties and Responsibilities** include the following. Other duties may be assigned.* Provides client support services to clients and AE(s) in pursuit of the strategic goals of assigned client(s) and the respective Business Unit.* Provides internal oversight and tracking of projects and client initiatives to include implementation support of new groups.* Supports the RFP response process for client’s prospective groups, as well as coordination with Proposals and other internal teams as necessary to include completion of Account Renewal Forms, when applicable.* Supports the AE with service contract process to ensure accurate and timely invoicing to assigned clients.* Participates in benefit fairs as needed to support client’s sales initiatives to new groups.* Assists with tracking and monitoring of client performance guarantees to include facilitation of root-cause analysis and corrective action plans.* Working under the oversight of the Account Executive, assists with creation of internal and external presentations in support of client initiatives, projects and quarterly business and financial reviews.* Tracks the delivery of contractual reporting requirements to clients as assigned.* Assists AE with the contract document requests process for Non-Disclosure Agreements, Amendments, Work Orders, Exhibits, and notifications.* Assists with monitoring client financial performance of client’s group business by utilizing internal pro-forma financial tools and forums.* Builds strong and positive internal relationships with the account service matrix team in order to ensure service excellence and client retention.* Coordinates with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into client solutions, as necessary.* Provides preparation and support for client business planning meetings, quarterly and annual business and financial review meetings, client leadership meetings, and internal team strategy planning discussions (as needed).* Assists with client meeting preparation, including scheduling, agenda preparation, facilitating printing and shipping of meeting materials with marketing and meal ordering.* Serves as back-up for internal and external meetings when the AE is not available.**Supervisory Responsibilities**No supervisory responsibilities
**Client Responsibilities**This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience**BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas**Computer Skills**Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.**Certificates, Licenses, Registrations**None Required.**Other Skills and Abilities*** Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.* Project management experience and experience with project reporting and status updates**Reasoning Ability**
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to define problems, collect data, establish facts, and draw valid conclusions.**Mathematical Skills**
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.**Language Skills*** Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.**Competencies** To perform the job successfully, an individual should demonstrate the following competencies:ComposureDecision QualityOrganizational AgilityProblem SolvingCustomer FocusDrive for ResultsPeer RelationsTime ManagementDealing with AmbiguityLearning on the FlyPolitical Savvy**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.**Work** **Environment**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually #J-18808-Ljbffr