Mercy Housing
Resident Services Coordinator II - Mesa Senior & Guadalupe Senior
Mercy Housing, Arizona City, Arizona, United States, 85123
At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.
The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.
Mesa Senior Meadows and Guadalupe Senior are two affordable housing communities for senior citizens. This position will work from both locations.
Preference for English / Spanish bilingual candidates. Must be willing to travel between Mesa and Guadalupe, AZ as needed.
Pay:
$20‑22.50 / hour, dependent on experience.
Benefits
Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
403b + match
Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options
Duties
Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and / or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and / or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Preferred Qualifications
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Experience supervising staff.
Knowledge and Skills
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.
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The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.
Mesa Senior Meadows and Guadalupe Senior are two affordable housing communities for senior citizens. This position will work from both locations.
Preference for English / Spanish bilingual candidates. Must be willing to travel between Mesa and Guadalupe, AZ as needed.
Pay:
$20‑22.50 / hour, dependent on experience.
Benefits
Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
403b + match
Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options
Duties
Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and / or government agencies.
Evaluate outcomes of programs and services delivered on a regular basis as required.
Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Participate in and / or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
Other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent.
Two (2) years of experience in community development, social services, or related field.
Preferred Qualifications
Two (2) years experience working with individuals with mental health issues.
Two (2) years working with senior and developmentally disabled populations.
Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Experience supervising staff.
Knowledge and Skills
Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.
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