Volunteers of America Los Angeles
Resident Advocate Care Manager
Volunteers of America Los Angeles, Los Angeles, California, United States, 90079
About Us
VOALA: Helping Our Most Vulnerable Change Their Life Stories. Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at
www.voala.org .
Pay Range Pay Rate:
$24.99 - $26.30 per hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary And Purpose The Resident Advocate / Care Manager I advocates for residents and provides intensive care and intensive case management services to eligible clients, meeting participants at least weekly. This role is the primary point of contact to coordinate services and care for assigned clients. The Resident Advocate / Care Manager handles a caseload of individuals in need and provides the full range of services available, as described below.
Duties And Responsibilities
Conduct comprehensive screenings and assessments with individuals or families to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate.
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinate case conferences with residents, consult with the service team, monitor progress of clients on case plan, and assist clients to meet the agreed‑upon goals.
Acts as an advocate for clients before judicial, community, social service, and administrative bodies as needed, and facilitates support groups and client participation as appropriate.
Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met.
Maintains daily contact to identify new and ongoing service needs.
Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention as needed.
Other duties as required.
Essential Duties
Assessment: develop a detailed plan of action to meet clients' needs and find necessary resources through regular meetings.
Coaching and social support: accompany participants to activities and services.
Coordinate case management as part of a team, connecting participants to appropriate services.
Advocacy for participants before other agencies and community settings.
Capacity building: motivate participant progress.
Coordinate the participant’s care in collaboration with the participant and all members of the participant’s care team.
Other duties as required and may be subject to change.
Qualifications
Requirements:
Must be able to pass a fingerprint clearance, background check, criminal history, personal references, employment and education verifications.
Education:
Bachelor’s degree in Social Work, Mental Health or related discipline, OR two (2) years of experience providing direct mental health services or ICMS.
Experience:
Minimum one (1) year working with homeless individuals; experience working with participants with mental illness, chronic health issues, and substance use disorders.
Preferred Qualifications:
Bachelor’s Degree in Social Work, Social Services, public administration, public health, or related field.
EEO Statement Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1‑9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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www.voala.org .
Pay Range Pay Rate:
$24.99 - $26.30 per hour
Benefits VOALA offers competitive medical, dental, vision and retirement benefits.
Job Summary And Purpose The Resident Advocate / Care Manager I advocates for residents and provides intensive care and intensive case management services to eligible clients, meeting participants at least weekly. This role is the primary point of contact to coordinate services and care for assigned clients. The Resident Advocate / Care Manager handles a caseload of individuals in need and provides the full range of services available, as described below.
Duties And Responsibilities
Conduct comprehensive screenings and assessments with individuals or families to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate.
Assess barriers facing the clients and develop a case plan.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Provide service linkages and support systems to ensure identified needs are met.
Coordinate case conferences with residents, consult with the service team, monitor progress of clients on case plan, and assist clients to meet the agreed‑upon goals.
Acts as an advocate for clients before judicial, community, social service, and administrative bodies as needed, and facilitates support groups and client participation as appropriate.
Works with Community Property Management to provide service linkages and support systems to residents to assure individual needs are met.
Maintains daily contact to identify new and ongoing service needs.
Coordinates access to supportive services including, but not limited to, health services, medical appointments, and crisis intervention as needed.
Other duties as required.
Essential Duties
Assessment: develop a detailed plan of action to meet clients' needs and find necessary resources through regular meetings.
Coaching and social support: accompany participants to activities and services.
Coordinate case management as part of a team, connecting participants to appropriate services.
Advocacy for participants before other agencies and community settings.
Capacity building: motivate participant progress.
Coordinate the participant’s care in collaboration with the participant and all members of the participant’s care team.
Other duties as required and may be subject to change.
Qualifications
Requirements:
Must be able to pass a fingerprint clearance, background check, criminal history, personal references, employment and education verifications.
Education:
Bachelor’s degree in Social Work, Mental Health or related discipline, OR two (2) years of experience providing direct mental health services or ICMS.
Experience:
Minimum one (1) year working with homeless individuals; experience working with participants with mental illness, chronic health issues, and substance use disorders.
Preferred Qualifications:
Bachelor’s Degree in Social Work, Social Services, public administration, public health, or related field.
EEO Statement Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1‑9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
#J-18808-Ljbffr