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Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Strategic Account Executive – GEMS
The Strategic Account Executive – GEMS is responsible for driving revenue growth and long‑term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high‑value, complex telecommunications solutions—including voice, data, cloud, and managed services—tailored to the unique needs of public and institutional clients. The role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing, and care. Responsibilities
Account Strategy & Growth:
Develop and execute strategic account plans for key GEMS clients; identify opportunities for upselling and cross‑selling services tailored to each vertical. Proactively contact assigned customers to coordinate periodic business reviews as defined by the customer. Client Engagement:
Build strong, long‑term relationships with decision‑makers, procurement teams, and technical stakeholders; act as the single point of contact for assigned accounts. Actively manage upcoming contract expirations and track/report renewal success rate. Serve as the primary contact and key point of escalation for post‑sale issues that arise and own communication to customers through final resolution. Solution Selling:
Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services. Proposal & Contract Management:
Lead the RFP/RFI process, ensuring competitive and compliant proposals; negotiate contracts in alignment with client requirements and company policy. Review existing contracted services and ensure customer has copies of contracts, circuit IDs, and key personnel contact information for support departments within Astound (NOC, Billing and Care). Market Intelligence:
Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E‑Rate, government grants), and compliance requirements. Cross‑Functional Collaboration:
Engage internal stakeholders and collaborate with sales representatives to assist as needed for installation updates and general customer follow‑up. Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to ensure a positive outcome for customer and Astound. Revenue Targets:
Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs. Quarterly and/or periodic travel within footprint for customer meetings. Must hold a valid driver’s license and maintain a clean driving record. Other duties as assigned. Required Qualifications
Education:
Bachelor’s Degree or equivalent experience in sales. Experience:
Minimum 8 years of track record of success selling to large businesses with technical solutions; 5+ years of experience in systems selling, consultative sales techniques, and account planning, including account profiling, positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long‑range account management strategies. Knowledge, Skills and Abilities:
Demonstrated success in telecommunications and internet sales to end‑user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts; ability to sell to C‑level executives; professional business acumen in funnel management and forecasting in a CRM environment; product knowledge of both switched and dedicated services as well as associated end‑user and carrier applications; Salesforce or CRM experience preferred; operational understanding of telecommunications ordering, provisioning, and billing processes; working knowledge of general marketing principles and tools; ability to review complex legal documents including master service agreements, service level agreements, and NDAs; strong interpersonal skills; detail‑oriented and highly organized with the ability to manage multiple tasks simultaneously. Benefits
401(k) retirement plan with employer match Medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, increasing with tenure Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Varies by state and local laws Tuition reimbursement program Employee discount program Base Salary (New York): $115,000 – $152,000 annually. Commission potential up to $42,000 annually at full attainment, with significant upside for over‑achievement. Our Mission Statement: • Take care of our customers • Take care of each other • Do what we say we are going to do • Have fun Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Astound is proud to be an Opportunity Employer, dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other protected characteristic. For San Francisco candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Friday and confidentiality: please review the
CCPA Employee Privacy Notice
for California candidates. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Sales and Business Development Industries
Telecommunications
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The Strategic Account Executive – GEMS is responsible for driving revenue growth and long‑term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high‑value, complex telecommunications solutions—including voice, data, cloud, and managed services—tailored to the unique needs of public and institutional clients. The role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing, and care. Responsibilities
Account Strategy & Growth:
Develop and execute strategic account plans for key GEMS clients; identify opportunities for upselling and cross‑selling services tailored to each vertical. Proactively contact assigned customers to coordinate periodic business reviews as defined by the customer. Client Engagement:
Build strong, long‑term relationships with decision‑makers, procurement teams, and technical stakeholders; act as the single point of contact for assigned accounts. Actively manage upcoming contract expirations and track/report renewal success rate. Serve as the primary contact and key point of escalation for post‑sale issues that arise and own communication to customers through final resolution. Solution Selling:
Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services. Proposal & Contract Management:
Lead the RFP/RFI process, ensuring competitive and compliant proposals; negotiate contracts in alignment with client requirements and company policy. Review existing contracted services and ensure customer has copies of contracts, circuit IDs, and key personnel contact information for support departments within Astound (NOC, Billing and Care). Market Intelligence:
Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E‑Rate, government grants), and compliance requirements. Cross‑Functional Collaboration:
Engage internal stakeholders and collaborate with sales representatives to assist as needed for installation updates and general customer follow‑up. Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to ensure a positive outcome for customer and Astound. Revenue Targets:
Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs. Quarterly and/or periodic travel within footprint for customer meetings. Must hold a valid driver’s license and maintain a clean driving record. Other duties as assigned. Required Qualifications
Education:
Bachelor’s Degree or equivalent experience in sales. Experience:
Minimum 8 years of track record of success selling to large businesses with technical solutions; 5+ years of experience in systems selling, consultative sales techniques, and account planning, including account profiling, positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long‑range account management strategies. Knowledge, Skills and Abilities:
Demonstrated success in telecommunications and internet sales to end‑user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts; ability to sell to C‑level executives; professional business acumen in funnel management and forecasting in a CRM environment; product knowledge of both switched and dedicated services as well as associated end‑user and carrier applications; Salesforce or CRM experience preferred; operational understanding of telecommunications ordering, provisioning, and billing processes; working knowledge of general marketing principles and tools; ability to review complex legal documents including master service agreements, service level agreements, and NDAs; strong interpersonal skills; detail‑oriented and highly organized with the ability to manage multiple tasks simultaneously. Benefits
401(k) retirement plan with employer match Medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, increasing with tenure Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Varies by state and local laws Tuition reimbursement program Employee discount program Base Salary (New York): $115,000 – $152,000 annually. Commission potential up to $42,000 annually at full attainment, with significant upside for over‑achievement. Our Mission Statement: • Take care of our customers • Take care of each other • Do what we say we are going to do • Have fun Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Astound is proud to be an Opportunity Employer, dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or any other protected characteristic. For San Francisco candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Friday and confidentiality: please review the
CCPA Employee Privacy Notice
for California candidates. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Sales and Business Development Industries
Telecommunications
#J-18808-Ljbffr