PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Overview of the Role PagerDuty is seeking a Strategic Account Executive to join our dynamic and customer-focused team! We are looking for a talented sales professional experienced in enterprise, multi-product SaaS software, who will uncover and close PagerDuty product and service opportunities. In this role, you will have the opportunity to drive new business and support our key strategic accounts by embracing PagerDuty's commitment to “Champion the Customer,” and you will be responsible for delivering exceptional sales experiences by identifying challenges in customers' environments, and transforming those challenges into business‑driven perspectives, while communicating the positive impact of resolving them. This role encompasses the overall success and sales performance of a defined account territory.
How You Impact Our Vision You will be engaging, influencing, and fostering relationships with individuals at various levels within organizations, including individual contributors, mid-level management, and C‑suite executives, to drive their digital transformation strategy with leading enterprise customers. Your role will involve:
Leading a cross‑functional account team in developing and implementing detailed account plans/strategies to expand existing relationships and acquire new customers. This involves collaborating with teams such as Marketing, Solution Consulting, Customer Success, Business Value, BDRs, and Strategic Alliance teams.
Maintaining a keen focus on identifying challenges in customers' environments and developing a business‑oriented perspective that motivates them to take action in addressing those challenges.
Generating revenue by selling, managing, and cultivating existing client relationships, and by selling to greenfield accounts.
Continuously connecting the dots within your account base to establish executive alignments, foster broad relationships, and engage with targeted teams and leadership.
Demonstrating the ability to navigate a hybrid business approach that combines a frictionless, transactional sales model with a strategic, large deal selling motion, depending on the situation.
Prioritizing opportunities and coordinating with your internal team to provide exceptional customer experiences and ensure 100% satisfaction.
Exceeding monthly, quarterly, and annual quotas.
Utilizing our sales methodology and processes effectively for lead management and sales forecasting.
Committing to pipeline generation and conducting thorough account research.
Basic Qualifications
At least 7 years of outside software sales experience, which includes 3 years of experience selling at Strategic and/or Enterprise in a multi‑product, complex software environment (SaaS, IT infrastructure or similar industries preferred)
Able to demonstrate methodology to prospect and build pipeline independently and a demonstrated track record of hitting and exceeding sales targets
Experience leading large and complex sales cycles within Global 2000 Enterprises, with the ability to understand customers’ needs and translate them into tailored solutions
Strong presentation, verbal, and written communication skills
Preferred Qualifications
Advanced knowledge around DevOps, IT Ops and Platform Engineering
Familiarity with MEDDICC and Command of the Message
Strong technical expertise, understanding of engineering culture, and the ability to connect with customers
Bachelor's Degree or higher is preferable
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the restricted areas listed above.
PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Overview of the Role PagerDuty is seeking a Strategic Account Executive to join our dynamic and customer-focused team! We are looking for a talented sales professional experienced in enterprise, multi-product SaaS software, who will uncover and close PagerDuty product and service opportunities. In this role, you will have the opportunity to drive new business and support our key strategic accounts by embracing PagerDuty's commitment to “Champion the Customer,” and you will be responsible for delivering exceptional sales experiences by identifying challenges in customers' environments, and transforming those challenges into business‑driven perspectives, while communicating the positive impact of resolving them. This role encompasses the overall success and sales performance of a defined account territory.
How You Impact Our Vision You will be engaging, influencing, and fostering relationships with individuals at various levels within organizations, including individual contributors, mid-level management, and C‑suite executives, to drive their digital transformation strategy with leading enterprise customers. Your role will involve:
Leading a cross‑functional account team in developing and implementing detailed account plans/strategies to expand existing relationships and acquire new customers. This involves collaborating with teams such as Marketing, Solution Consulting, Customer Success, Business Value, BDRs, and Strategic Alliance teams.
Maintaining a keen focus on identifying challenges in customers' environments and developing a business‑oriented perspective that motivates them to take action in addressing those challenges.
Generating revenue by selling, managing, and cultivating existing client relationships, and by selling to greenfield accounts.
Continuously connecting the dots within your account base to establish executive alignments, foster broad relationships, and engage with targeted teams and leadership.
Demonstrating the ability to navigate a hybrid business approach that combines a frictionless, transactional sales model with a strategic, large deal selling motion, depending on the situation.
Prioritizing opportunities and coordinating with your internal team to provide exceptional customer experiences and ensure 100% satisfaction.
Exceeding monthly, quarterly, and annual quotas.
Utilizing our sales methodology and processes effectively for lead management and sales forecasting.
Committing to pipeline generation and conducting thorough account research.
Basic Qualifications
At least 7 years of outside software sales experience, which includes 3 years of experience selling at Strategic and/or Enterprise in a multi‑product, complex software environment (SaaS, IT infrastructure or similar industries preferred)
Able to demonstrate methodology to prospect and build pipeline independently and a demonstrated track record of hitting and exceeding sales targets
Experience leading large and complex sales cycles within Global 2000 Enterprises, with the ability to understand customers’ needs and translate them into tailored solutions
Strong presentation, verbal, and written communication skills
Preferred Qualifications
Advanced knowledge around DevOps, IT Ops and Platform Engineering
Familiarity with MEDDICC and Command of the Message
Strong technical expertise, understanding of engineering culture, and the ability to connect with customers
Bachelor's Degree or higher is preferable
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the restricted areas listed above.
PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr