Flow Control Group
Job Description
Posted Friday, November 7, 2025 at 5:00 AM
About Us Cougar USA provides innovative water control solutions for commercial buildings, specializing in pressure control, water quality, and water monitoring systems. With a focus on reliability and efficiency, we help engineers, contractors, and building owners optimize water system performance. Our expertise in smart water management ensures safe, sustainable, and cost‑effective solutions tailored to the unique needs of each facility.
Inside Sales Representative We are seeking a new Inside Sales Representative to handle customer quotes, follow‑up and generate profit from inbound leads and retrofit projects from emails, phone calls and marketing events. When this role is executed well, customers will receive prompt and high‑quality service leading to repeat business.
Key Responsibilities
Deliver on the Cougar Promise.
Respond quickly with accurate and thorough quotes to inbound sales requests/RFQs from customers external and internal.
Follow‑up on open inbound sales quotes within a timely fashion.
Accurate and detailed order handoff to Order Entry with proper documentation and thorough, complete information in CRM and ERP system.
Drive and maintain profit margin with existing and new customers.
Document transaction details in Box, NetSuite and any other productivity tool the company uses.
Technical understanding of products and ability to learn new products.
Metrics / KPIs
Quote Response Time: 90%+ within 24 hours.
Quote Follow‑Up: 95%+ within 48 hours.
Order Handoff Accuracy: 98%+ error‑free.
Profit Margin: 20%+ gross margin on quoted materials.
Transaction Documentation: 100% properly documented in CRM/ERP systems.
Customer Satisfaction: 4.5/5 or higher.
Skills and Qualifications
Owner‑mindset in sales focused on increasing sales margin.
Exceptional customer service via email, phone, in‑person and marketing events.
Organized and ability to generate and follow‑up large quote volume.
Competent in operating systems with ability to accurately enter and catalog order data.
Time management and ability to work as part of a team to provide highest level of customer service in the industry.
Technical proficiency in plumbing and mechanical systems in commercial buildings.
Adaptable with an ability to learn in a changing environment.
Why Build a Career with Us? Everyone’s an Owner of the Company: Each team member contributes to Flow Control Group’s success, with an employee ownership program extended to every employee.
Competitive Benefits Medical, Dental and Vision insurance; 401(k) matching program; career growth opportunities; employee referral program; paid time off and holidays; parental leave.
Training FCG University learning and training platform with over 80,000 courses available to all employees.
Career Growth Opportunities We offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Cougar Sales, Inc, 8850 Fallbrook Dr, Houston, Texas, United States of America
#J-18808-Ljbffr
About Us Cougar USA provides innovative water control solutions for commercial buildings, specializing in pressure control, water quality, and water monitoring systems. With a focus on reliability and efficiency, we help engineers, contractors, and building owners optimize water system performance. Our expertise in smart water management ensures safe, sustainable, and cost‑effective solutions tailored to the unique needs of each facility.
Inside Sales Representative We are seeking a new Inside Sales Representative to handle customer quotes, follow‑up and generate profit from inbound leads and retrofit projects from emails, phone calls and marketing events. When this role is executed well, customers will receive prompt and high‑quality service leading to repeat business.
Key Responsibilities
Deliver on the Cougar Promise.
Respond quickly with accurate and thorough quotes to inbound sales requests/RFQs from customers external and internal.
Follow‑up on open inbound sales quotes within a timely fashion.
Accurate and detailed order handoff to Order Entry with proper documentation and thorough, complete information in CRM and ERP system.
Drive and maintain profit margin with existing and new customers.
Document transaction details in Box, NetSuite and any other productivity tool the company uses.
Technical understanding of products and ability to learn new products.
Metrics / KPIs
Quote Response Time: 90%+ within 24 hours.
Quote Follow‑Up: 95%+ within 48 hours.
Order Handoff Accuracy: 98%+ error‑free.
Profit Margin: 20%+ gross margin on quoted materials.
Transaction Documentation: 100% properly documented in CRM/ERP systems.
Customer Satisfaction: 4.5/5 or higher.
Skills and Qualifications
Owner‑mindset in sales focused on increasing sales margin.
Exceptional customer service via email, phone, in‑person and marketing events.
Organized and ability to generate and follow‑up large quote volume.
Competent in operating systems with ability to accurately enter and catalog order data.
Time management and ability to work as part of a team to provide highest level of customer service in the industry.
Technical proficiency in plumbing and mechanical systems in commercial buildings.
Adaptable with an ability to learn in a changing environment.
Why Build a Career with Us? Everyone’s an Owner of the Company: Each team member contributes to Flow Control Group’s success, with an employee ownership program extended to every employee.
Competitive Benefits Medical, Dental and Vision insurance; 401(k) matching program; career growth opportunities; employee referral program; paid time off and holidays; parental leave.
Training FCG University learning and training platform with over 80,000 courses available to all employees.
Career Growth Opportunities We offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.
Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Cougar Sales, Inc, 8850 Fallbrook Dr, Houston, Texas, United States of America
#J-18808-Ljbffr