Sonic Automotive
Inside Sales Consultant in Charlotte, NC at Sonic Automotive
Location:
Colwick Road 4401 Charlotte, NC 28211 Job Type:
Consulting Experience:
Entry Level About
Sonic Automotive operates franchised dealerships coast-to-coast. We also represent over 20 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our guests and teammates with an experience unmatched by our competitors. Our team are happy to work here because: We have beautiful state of the art facilities We provide award winning training (Training Magazine Top 125, and two silver Brandon Hall Awards) We are committed to developing and promoting within the company We are technology based - most jobs use iPads or iPhones that we provide Our Benefits are extremely competitive with Medical, dental, vision, HSA, 401k with a 4% employer match and PTO We encourage peer to peer teamwork and recognition We're proud of what we're doing here. Come and join us! Job Description
Purpose:
The VIP & Concierge Services inside sales consultant will primarily support the sales and relationships of the VIP & Concierge Services Department at Sonic Automotive. The Consultant is responsible for selling vehicles and providing a personalized car buying experience. Duties and Responsibilities: Determine each customer's vehicle needs by asking questions and listening through phone and email conversations Understand relationships are built on customer satisfaction and ensure all guests receive superior treatment during the entire purchase process of buying a new or pre-owned vehicle Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner Focus on learning various vehicle makes/models and the respective features/accessories that benefit customers Understand optional products and services offered, including financing programs Work closely with Sonic's 100+ dealerships to provide customers nationwide with a seamless purchasing experience Facilitate and coordinate communication between guest and respective dealership Utilize lead management tools, CRM software and internet to manage inquiry flow, update customer file and track customers Deliver vehicles to customers if necessary Coordinate trade appraisals for customers and pick up vehicle when required Report to manager/director regarding sales objectives, planned activities and progress Ensure high Customer Satisfaction Index (CSI) score is achieved on every deal Attend and promote the Sonic Automotive brand at various advertising events Create a lasting experience to encourage referral and repeat business Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Excellent verbal and written communication skills Ability to multitask High school diploma or equivalent Guest and/or sales experience preferred Professional personal appearance and demeanor Ability to sell a minimum quota according to department standards Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver's license All your information will be kept confidential according to EEO guidelines.
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Location:
Colwick Road 4401 Charlotte, NC 28211 Job Type:
Consulting Experience:
Entry Level About
Sonic Automotive operates franchised dealerships coast-to-coast. We also represent over 20 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our guests and teammates with an experience unmatched by our competitors. Our team are happy to work here because: We have beautiful state of the art facilities We provide award winning training (Training Magazine Top 125, and two silver Brandon Hall Awards) We are committed to developing and promoting within the company We are technology based - most jobs use iPads or iPhones that we provide Our Benefits are extremely competitive with Medical, dental, vision, HSA, 401k with a 4% employer match and PTO We encourage peer to peer teamwork and recognition We're proud of what we're doing here. Come and join us! Job Description
Purpose:
The VIP & Concierge Services inside sales consultant will primarily support the sales and relationships of the VIP & Concierge Services Department at Sonic Automotive. The Consultant is responsible for selling vehicles and providing a personalized car buying experience. Duties and Responsibilities: Determine each customer's vehicle needs by asking questions and listening through phone and email conversations Understand relationships are built on customer satisfaction and ensure all guests receive superior treatment during the entire purchase process of buying a new or pre-owned vehicle Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner Focus on learning various vehicle makes/models and the respective features/accessories that benefit customers Understand optional products and services offered, including financing programs Work closely with Sonic's 100+ dealerships to provide customers nationwide with a seamless purchasing experience Facilitate and coordinate communication between guest and respective dealership Utilize lead management tools, CRM software and internet to manage inquiry flow, update customer file and track customers Deliver vehicles to customers if necessary Coordinate trade appraisals for customers and pick up vehicle when required Report to manager/director regarding sales objectives, planned activities and progress Ensure high Customer Satisfaction Index (CSI) score is achieved on every deal Attend and promote the Sonic Automotive brand at various advertising events Create a lasting experience to encourage referral and repeat business Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Excellent verbal and written communication skills Ability to multitask High school diploma or equivalent Guest and/or sales experience preferred Professional personal appearance and demeanor Ability to sell a minimum quota according to department standards Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver's license All your information will be kept confidential according to EEO guidelines.
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