ViziRecruiter,LLC.
Introduction
Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
Coordination of all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business. Determine and coordinate all needs of the customer.
Answer Sales office phone and respond to all sales inquiries accurately and timely
Manage the group guest room blocks in Delphi
Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
Responsible for creating Group Resumes & BEOs and attending weekly meetings
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management to serve client and employer in the most expedient, organized and knowledgeable manner
Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Have and maintain accurate knowledge of hotel rates, strategies, discounts and promotions.
Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner.
Review and finalize group billing upon departure/completion of event
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co‑workers for the best overall performance of the hotel
Display a neat, clean and business-like appearance
Assist with the coordination of site visits for guest rooms and spaces to tour
Other duties as assigned, requested or deemed necessary by management
Requirements
Possess excellent communication and writing skills
Possess excellent organizational skills and detail-oriented
Ability to maintain confidentiality of sensitive information
Understand and comply with all Company and departmental rules, regulations, policies, and procedures
Ability to read, write, and communicate verbally in English
Computer proficiency and knowledge of Microsoft Office Suite and ability to learn new software
Ability to communicate effectively with guests and team members at all levels
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Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
Coordination of all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business. Determine and coordinate all needs of the customer.
Answer Sales office phone and respond to all sales inquiries accurately and timely
Manage the group guest room blocks in Delphi
Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
Responsible for creating Group Resumes & BEOs and attending weekly meetings
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management to serve client and employer in the most expedient, organized and knowledgeable manner
Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Have and maintain accurate knowledge of hotel rates, strategies, discounts and promotions.
Promptly follow up on all customers’ needs and inquiries in an efficient and expedient manner.
Review and finalize group billing upon departure/completion of event
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co‑workers for the best overall performance of the hotel
Display a neat, clean and business-like appearance
Assist with the coordination of site visits for guest rooms and spaces to tour
Other duties as assigned, requested or deemed necessary by management
Requirements
Possess excellent communication and writing skills
Possess excellent organizational skills and detail-oriented
Ability to maintain confidentiality of sensitive information
Understand and comply with all Company and departmental rules, regulations, policies, and procedures
Ability to read, write, and communicate verbally in English
Computer proficiency and knowledge of Microsoft Office Suite and ability to learn new software
Ability to communicate effectively with guests and team members at all levels
#J-18808-Ljbffr