Central Valley Automotive, Inc
Express Service Advisor
Central Valley Automotive, Inc, Modesto, California, United States, 95351
As an Express Service Advisor, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. If you thrive in high-energy environments, love interacting with people, and are looking for a position with room to grow — we want to hear from you!
At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Base Salary plus commission bonuses
Medical, Dental, Vision
401K Plan with employer match
Fast track growth opportunities to Main Shop Advisor
Paid Training
Employee vehicle purchase plans
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Bilingual candidates are a plus (not required)
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre employment background check & drug screen
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At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Base Salary plus commission bonuses
Medical, Dental, Vision
401K Plan with employer match
Fast track growth opportunities to Main Shop Advisor
Paid Training
Employee vehicle purchase plans
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Bilingual candidates are a plus (not required)
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre employment background check & drug screen
#J-18808-Ljbffr