Engineered Specialty Products (ESP)
Inside Sales Account Manager
Engineered Specialty Products (ESP), Kennesaw, Georgia, us, 30156
1 week ago Be among the first 25 applicants
Overview
Company:
Engineered Specialty Products, Inc Engineered Specialty Products (ESP) has been a leader in Quality Pressure and Temperature Instruments for over 25 years. ESP’s primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation. The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities, expanding product usage within existing accounts, and proactively addressing customer needs. They analyze account trends, monitor market activity, and adjust sales strategies to meet or exceed sales quotas. Additionally, they collaborate with internal teams—including order fulfillment, operations, and business development—to ensure seamless customer experiences and long-term account success.
Responsibilities
Develop and maintain strong relationships with assigned customer accounts
Act as the primary point of contact for customer inquiries, issues, and requests
Proactively monitor account performance and identify growth opportunities
Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
Develop tailored sales strategies based on customer needs and preferences
Conduct product demonstrations and provide detailed explanations of offerings
Address customer concerns promptly, ensuring high satisfaction levels
Collaborate with order fulfillment teams to resolve issues effectively
Educate customers on new products, features, and services
Identify and pursue opportunities to onboard new accounts
Collaborate with business development teams to nurture leads
Utilize CRM tools to track and manage sales opportunities
Analyze account trends to identify growth potential and risk factors
Monitor competitor activity and market trends to adjust sales strategies
Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
Works Closely with the Director of Inside Sales: Ensure sales plans are executed to increase revenues and margins
Maintain high level of customer satisfaction
Develop annual forecasts by Sales Representative and territory
Make recommendations regarding potential new products and markets
Sugesting sales promotions, pricing, or literature (marketing) ideas to increase sales
Qualifications
Education, Licenses/Certifications and Work Experience: A Bachelor’s degree (with a technical concentration)
At least 2-5 years previous sales account management experience with a proven solid track record. Experience should be in a high outbound transactional, customer service call center, or sales environment
Background in technical industrial products sales
Work experience should be in fast-paced culture with an incentive/goal-driven environment
Prior experience with developing, coordinating, and leading training programs preferred
Preferred Skills: Effective verbal and written communication skills. Proven leadership skills. Proficient at Microsoft Office. Ability to handle multiple priorities. Very positive and highly energetic
Entrepreneurial attitude. Highly motivated, goal-oriented, and competitive
Excellent prioritization and time management skills
Background in technical industrial products. Ability to quickly learn products and applications
About the Company & Benefits Engineered Specialty Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Why Build a Career with Us?
Everyone’s an Owner of the Company:
Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits:
Medical, Dental and Vision insurance (among other plans), 401(k) matching, career growth opportunities, employee referral program, paid time off and holidays, parental leave.
Training:
FCG University learning and training platform offering over 80k courses.
Career Growth Opportunities:
Growth and advancement opportunities across a network of brands with training programs, mentorship, and a supportive environment.
Referrals increase your chances of interviewing at Engineered Specialty Products (ESP) by 2x
Get notified about new Inside Sales Account Manager jobs in
Kennesaw, GA .
#J-18808-Ljbffr
Company:
Engineered Specialty Products, Inc Engineered Specialty Products (ESP) has been a leader in Quality Pressure and Temperature Instruments for over 25 years. ESP’s primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation. The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities, expanding product usage within existing accounts, and proactively addressing customer needs. They analyze account trends, monitor market activity, and adjust sales strategies to meet or exceed sales quotas. Additionally, they collaborate with internal teams—including order fulfillment, operations, and business development—to ensure seamless customer experiences and long-term account success.
Responsibilities
Develop and maintain strong relationships with assigned customer accounts
Act as the primary point of contact for customer inquiries, issues, and requests
Proactively monitor account performance and identify growth opportunities
Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
Develop tailored sales strategies based on customer needs and preferences
Conduct product demonstrations and provide detailed explanations of offerings
Address customer concerns promptly, ensuring high satisfaction levels
Collaborate with order fulfillment teams to resolve issues effectively
Educate customers on new products, features, and services
Identify and pursue opportunities to onboard new accounts
Collaborate with business development teams to nurture leads
Utilize CRM tools to track and manage sales opportunities
Analyze account trends to identify growth potential and risk factors
Monitor competitor activity and market trends to adjust sales strategies
Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
Works Closely with the Director of Inside Sales: Ensure sales plans are executed to increase revenues and margins
Maintain high level of customer satisfaction
Develop annual forecasts by Sales Representative and territory
Make recommendations regarding potential new products and markets
Sugesting sales promotions, pricing, or literature (marketing) ideas to increase sales
Qualifications
Education, Licenses/Certifications and Work Experience: A Bachelor’s degree (with a technical concentration)
At least 2-5 years previous sales account management experience with a proven solid track record. Experience should be in a high outbound transactional, customer service call center, or sales environment
Background in technical industrial products sales
Work experience should be in fast-paced culture with an incentive/goal-driven environment
Prior experience with developing, coordinating, and leading training programs preferred
Preferred Skills: Effective verbal and written communication skills. Proven leadership skills. Proficient at Microsoft Office. Ability to handle multiple priorities. Very positive and highly energetic
Entrepreneurial attitude. Highly motivated, goal-oriented, and competitive
Excellent prioritization and time management skills
Background in technical industrial products. Ability to quickly learn products and applications
About the Company & Benefits Engineered Specialty Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Why Build a Career with Us?
Everyone’s an Owner of the Company:
Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits:
Medical, Dental and Vision insurance (among other plans), 401(k) matching, career growth opportunities, employee referral program, paid time off and holidays, parental leave.
Training:
FCG University learning and training platform offering over 80k courses.
Career Growth Opportunities:
Growth and advancement opportunities across a network of brands with training programs, mentorship, and a supportive environment.
Referrals increase your chances of interviewing at Engineered Specialty Products (ESP) by 2x
Get notified about new Inside Sales Account Manager jobs in
Kennesaw, GA .
#J-18808-Ljbffr