FirstCash
Overview
Full-Time Pawnbroker / Retail Sales Associate at FirstCash pawn store locations nationwide. The role greets, engages, and assists customers with sales and loan transactions, and supports store operations. Associates work with a wide variety of merchandise, including jewelry, tools, electronics, and, in FFL locations, firearms. Compensation includes hourly wage plus commission based on productivity.
Responsibilities
Greet and interact with customers to develop rapport and recommend appropriate financial solutions.
Perform open/close procedures as required.
Keep the sales floor clean, stocked, and maintain merchandise displays.
Process sales and loan transactions in accordance with policies and regulatory requirements; handle cash and negotiable items properly.
Answer incoming calls per company standards.
Explain the legal aspects of pawn and buy transactions to customers.
Communicate effectively with coworkers and managers and provide excellent customer service.
Partner with the team to create a positive and memorable customer experience.
Complete assigned training successfully; perform other duties as needed.
Minimum Requirements & Qualifications
Must be willing and able to lift/carry up to 50 pounds.
Ability to stand, walk, and perform duties for extended periods (as required by law), including reaching, bending, and climbing.
Ability to work with firearms and become firearms certified (where applicable).
Occasional duties may require assistance to customers outside the building or retrieval of products from exterior storage.
Minimum age: 18 years old.
High School Diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team-oriented.
Ability to multi-task in a fast-paced environment.
Ability to perform basic math calculations.
Cash handling experience is preferred.
Willingness to work at multiple locations as needed.
Flexible retail schedule including weekends and holidays.
Computer literacy and ability to operate POS systems.
Commission Plan Information Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Additional details are shared during the interview process. Note: the information in this description is not an all-inclusive list of duties and responsibilities, and management may assign or change duties as needed. An arbitration agreement may be required.
Benefits
Comprehensive medical, dental, vision, life, and other voluntary options (eligibility required).
Standard operating hours: most stores open 9:00 a.m. to 6:00 p.m.; some locations closed on Sundays.
Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle.
Unlimited commission potential above hourly base rate.
Paid vacation: one week after six months; 40 hours after one year; two weeks (80 hours) thereafter on each anniversary; 120 hours after five years (adjusted for local requirements).
Sick/Personal time: 8 hours after six months; 16 hours per year for years 2-5; 24 hours after five years (adjusted for local requirements).
Employee discounts from day one.
Tuition reimbursement up to $2,000 per year through FirstCash Education.
Access to over 10,000 discounts via FirstCash Perks.
Auto-enrollment in the FirstCash 401(k) program after six months.
Access to FirstCash Pet Insurance.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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Responsibilities
Greet and interact with customers to develop rapport and recommend appropriate financial solutions.
Perform open/close procedures as required.
Keep the sales floor clean, stocked, and maintain merchandise displays.
Process sales and loan transactions in accordance with policies and regulatory requirements; handle cash and negotiable items properly.
Answer incoming calls per company standards.
Explain the legal aspects of pawn and buy transactions to customers.
Communicate effectively with coworkers and managers and provide excellent customer service.
Partner with the team to create a positive and memorable customer experience.
Complete assigned training successfully; perform other duties as needed.
Minimum Requirements & Qualifications
Must be willing and able to lift/carry up to 50 pounds.
Ability to stand, walk, and perform duties for extended periods (as required by law), including reaching, bending, and climbing.
Ability to work with firearms and become firearms certified (where applicable).
Occasional duties may require assistance to customers outside the building or retrieval of products from exterior storage.
Minimum age: 18 years old.
High School Diploma, GED, or equivalent experience.
Strong desire to work, serve customers, and be team-oriented.
Ability to multi-task in a fast-paced environment.
Ability to perform basic math calculations.
Cash handling experience is preferred.
Willingness to work at multiple locations as needed.
Flexible retail schedule including weekends and holidays.
Computer literacy and ability to operate POS systems.
Commission Plan Information Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Additional details are shared during the interview process. Note: the information in this description is not an all-inclusive list of duties and responsibilities, and management may assign or change duties as needed. An arbitration agreement may be required.
Benefits
Comprehensive medical, dental, vision, life, and other voluntary options (eligibility required).
Standard operating hours: most stores open 9:00 a.m. to 6:00 p.m.; some locations closed on Sundays.
Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle.
Unlimited commission potential above hourly base rate.
Paid vacation: one week after six months; 40 hours after one year; two weeks (80 hours) thereafter on each anniversary; 120 hours after five years (adjusted for local requirements).
Sick/Personal time: 8 hours after six months; 16 hours per year for years 2-5; 24 hours after five years (adjusted for local requirements).
Employee discounts from day one.
Tuition reimbursement up to $2,000 per year through FirstCash Education.
Access to over 10,000 discounts via FirstCash Perks.
Auto-enrollment in the FirstCash 401(k) program after six months.
Access to FirstCash Pet Insurance.
Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.
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