Combined Metals Company
Responsibilities include:
Establish and maintain strong relationships with customers by understanding their needs and requirements.
Manage assigned accounts to achieve company goals related to this position.
Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
Actively call on established, prospective, and dormant accounts to grow the business.
Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
Work with customers to resolve any discrepancies.
Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
Share market insights and feedback with the sales and leadership teams.
Provide customers with all required documents.
Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
Follow all company processes, procedures, and policies.
Possible local travel to customers or trade shows.
Perform any other assigned duties.
Required Education and Experience
Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.
Experience with CRM software a plus
Experience with Microsoft 365 Suites including Word and Excel
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills
Ability to multi-task, prioritize and manage time effectively
Proven work experience as an Inside Sales Representative
Hands-on experience with multiple sales techniques
Working Conditions (Including Physical and Mental Demands)
Normal manufacturing working environment-standing, sitting, walking-typically inside a building
Occasional stooping, twisting, lifting, bending, and carrying
Minimal exposure to noise, dirt, chemicals, and temperature variations
Frequent use of computers
Occasional travel
Manual dexterity for use of computer, telephone and other office equipment as needed
Ability to speak, hear and interpret sounds and speech
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Establish and maintain strong relationships with customers by understanding their needs and requirements.
Manage assigned accounts to achieve company goals related to this position.
Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
Actively call on established, prospective, and dormant accounts to grow the business.
Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
Work with customers to resolve any discrepancies.
Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
Share market insights and feedback with the sales and leadership teams.
Provide customers with all required documents.
Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
Follow all company processes, procedures, and policies.
Possible local travel to customers or trade shows.
Perform any other assigned duties.
Required Education and Experience
Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.
Experience with CRM software a plus
Experience with Microsoft 365 Suites including Word and Excel
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills
Ability to multi-task, prioritize and manage time effectively
Proven work experience as an Inside Sales Representative
Hands-on experience with multiple sales techniques
Working Conditions (Including Physical and Mental Demands)
Normal manufacturing working environment-standing, sitting, walking-typically inside a building
Occasional stooping, twisting, lifting, bending, and carrying
Minimal exposure to noise, dirt, chemicals, and temperature variations
Frequent use of computers
Occasional travel
Manual dexterity for use of computer, telephone and other office equipment as needed
Ability to speak, hear and interpret sounds and speech
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr