United Rentals Life
Outbound Sales Supervisor
United Rentals Life, Charlotte, North Carolina, United States, 28245
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Outbound Sales Supervisor
role at
United Rentals Life
As an Outbound Sales Supervisor at United Rentals, you'll be instrumental in supporting Outbound Sales Reps focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You will help manage our customers' needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.
You’ll also be responsible for developing and maintaining a team that is goal oriented and sales focused.
What You’ll Do
Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business assigned to Outbound Sales Reps
Other duties assigned as needed
Requirements
Bachelor's Degree preferred
5 years industry experience or on the job/in house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
Strict adherence to the code of business conduct
Strong interpersonal skills with emphasis on coaching
Ability to multi-task, plan and organize time
Valid driver's license with acceptable driving record
Benefits
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Seniority level Mid-Senior level
Employment type Other
Job function Sales and Business Development
Industries Construction
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Outbound Sales Supervisor
role at
United Rentals Life
As an Outbound Sales Supervisor at United Rentals, you'll be instrumental in supporting Outbound Sales Reps focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You will help manage our customers' needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.
You’ll also be responsible for developing and maintaining a team that is goal oriented and sales focused.
What You’ll Do
Supervise a team of Outbound Sales Reps in their daily duties and support the Management team
Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators
Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks
Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
Responsible for helping to resolve issues where staff needs assistance – following the established escalation process
Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business assigned to Outbound Sales Reps
Other duties assigned as needed
Requirements
Bachelor's Degree preferred
5 years industry experience or on the job/in house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
Strict adherence to the code of business conduct
Strong interpersonal skills with emphasis on coaching
Ability to multi-task, plan and organize time
Valid driver's license with acceptable driving record
Benefits
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Seniority level Mid-Senior level
Employment type Other
Job function Sales and Business Development
Industries Construction
#J-18808-Ljbffr