Middleburg Communities
Overview
The Resident Account Specialist (RAS) will provide exceptional administrative support to assigned communities and engage with residents to improve customer satisfaction and optimize community performance. This position is based in our Charlotte office; however there may be a temporary remote work arrangement for candidates located in the Charlotte area. The RAS reports to the Director of Training and Support and is responsible for administrative tasks and transactions, including bookkeeping, collections, renewals, and more while ensuring excellent customer service across multiple communities. Essential Duties & Responsibilities
Complete Pre-AME and AME checklists and discuss findings with the Community/Regional Manager. Work with current and former residents on delinquency, collections, and payment plans. Initiate lease violations, late rent reminders, 3-day notices, and file evictions/writs. Generate renewal offers and manage the renewal process, including renewal of renters insurance policies. Monitor liability insurance compliance and manage communication with residents accordingly when forced placed. Support residents in online onboarding, service requests, payments, and renewals. Finalize Final Account Statements (FAS) and communicate with accounting/residents. Provide support for purchasing, invoicing, and overall fiscal management. Oversee collections efforts with Pay Ready or an assigned service provider. Prepare regular communication and reporting to Community/Regional Managers. Requirements
Knowledge and Experience
Ability to understand, analyze, and process financial and accounting information and tasks. Excellent communication skills, both verbal and written. Proven experience managing demanding and high-expectation customers while maintaining professional, constructive verbal and written etiquette with a hospitality mindset. Working knowledge of applicable Landlord-Tenant Laws, Fair Housing mandates, and other legal issues affecting property management. Proficient computer skills in Windows, Microsoft Word, Excel, and RealPage OneSite. Strong documentation and reporting skills. Bachelor’s Degree preferred. 3+ years of experience within multifamily property management. Bilingual proficiency in English and Spanish is a plus. Ability to work in a fast-paced position that requires strong organizational skills and independent task management. What we can offer you
Great benefits — Comprehensive health and wellness benefits with multiple medical plan options, including a company-funded HSA plan with 100% premium coverage for employees, plus subsidized options for family members, and dental and vision plan choices. Other benefits include paid time off, paid volunteer time, company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement. A job that challenges you — Middleburg strives for excellence in knowledge, service, and integrity, with ongoing training and a customer-service focus to exceed expectations. Great Culture — We foster responsible leadership, embrace differences, and promote a caring and supportive environment for our team as we build better communities. About Middleburg Communities
Middleburg Communities is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is an active developer and builder of rental housing with significant recurring annual development value. Middleburg is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of race, color, religion, sexual orientation, gender identity, expression or orientation, genetic information, national origin, age, disability, or veteran status. Website: https://middleburg.com/
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The Resident Account Specialist (RAS) will provide exceptional administrative support to assigned communities and engage with residents to improve customer satisfaction and optimize community performance. This position is based in our Charlotte office; however there may be a temporary remote work arrangement for candidates located in the Charlotte area. The RAS reports to the Director of Training and Support and is responsible for administrative tasks and transactions, including bookkeeping, collections, renewals, and more while ensuring excellent customer service across multiple communities. Essential Duties & Responsibilities
Complete Pre-AME and AME checklists and discuss findings with the Community/Regional Manager. Work with current and former residents on delinquency, collections, and payment plans. Initiate lease violations, late rent reminders, 3-day notices, and file evictions/writs. Generate renewal offers and manage the renewal process, including renewal of renters insurance policies. Monitor liability insurance compliance and manage communication with residents accordingly when forced placed. Support residents in online onboarding, service requests, payments, and renewals. Finalize Final Account Statements (FAS) and communicate with accounting/residents. Provide support for purchasing, invoicing, and overall fiscal management. Oversee collections efforts with Pay Ready or an assigned service provider. Prepare regular communication and reporting to Community/Regional Managers. Requirements
Knowledge and Experience
Ability to understand, analyze, and process financial and accounting information and tasks. Excellent communication skills, both verbal and written. Proven experience managing demanding and high-expectation customers while maintaining professional, constructive verbal and written etiquette with a hospitality mindset. Working knowledge of applicable Landlord-Tenant Laws, Fair Housing mandates, and other legal issues affecting property management. Proficient computer skills in Windows, Microsoft Word, Excel, and RealPage OneSite. Strong documentation and reporting skills. Bachelor’s Degree preferred. 3+ years of experience within multifamily property management. Bilingual proficiency in English and Spanish is a plus. Ability to work in a fast-paced position that requires strong organizational skills and independent task management. What we can offer you
Great benefits — Comprehensive health and wellness benefits with multiple medical plan options, including a company-funded HSA plan with 100% premium coverage for employees, plus subsidized options for family members, and dental and vision plan choices. Other benefits include paid time off, paid volunteer time, company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement. A job that challenges you — Middleburg strives for excellence in knowledge, service, and integrity, with ongoing training and a customer-service focus to exceed expectations. Great Culture — We foster responsible leadership, embrace differences, and promote a caring and supportive environment for our team as we build better communities. About Middleburg Communities
Middleburg Communities is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is an active developer and builder of rental housing with significant recurring annual development value. Middleburg is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of race, color, religion, sexual orientation, gender identity, expression or orientation, genetic information, national origin, age, disability, or veteran status. Website: https://middleburg.com/
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