Highgate
Overview
Business Travel Sales Manager
role at
Highgate Location: Fort Worth, TX The Business Travel Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts and territory to positively impact hotel revenues. Responsibilities
Develop and implement a comprehensive sales strategy for the transient segment, aligning with overall business goals of the hotel. Analyze market trends, competitor activities, and customer needs to identify growth opportunities. Generate hotel awareness through sales efforts, familiarization trips, site inspections, and entertaining travel advisors and business travel account managers. Collaborate with the revenue and marketing team to create targeted campaigns and promotions that attract transient customers. Cultivate and maintain strong relationships with key clients (LNR and CNR), travel agencies, and corporate partners to ensure customer satisfaction and loyalty. Attend trade shows and industry events and evaluate effectiveness to ensure a proper return on investment. Conduct regular client meetings, presentations, and negotiations to secure business and meet revenue targets. Utilize systems for data analytics to track and analyze sales performance, market trends, and customer behavior. Be fully capable of utilizing primary online tools for RFP solicitation and negotiations including Cvent Transient (Lanyon), hotel PMS, Delphi FDC, TravelClick (Agency 360/Demand 360), etc. Be able to analyze market conditions and account specific data to determine current account status and alter individual account strategies, as needed. Prepare regular reports for senior leadership, highlighting key insights and recommending strategic adjustments. Develop a sales plan that addresses new business development, product management from a sales and marketing perspective, strategic sales alliances, and partnerships with companies. Ability to set up and lead customer business reviews on a quarterly basis; collaborating with other Sales and Operations teams as appropriate. Manage and optimize annual revenue goal and to achieve YOY key account revenue growth (room nights, ADR and revenue). Coordinate with Revenue Management to provide pricing guidance for customers under management and share information related to customer feedback on future year expectations. Have deep knowledge of managed business travel programs, decision making and booking processes for local and national accounts. Remain aware of competition, top accounts, rates and sales strategies; stay informed on market trends. Keep immediate supervisor informed of all problems or matters requiring attention. Prepare and submit required reports in a timely manner. Qualifications
College coursework in related field helpful. At least 2 years sales experience in a hotel or related field preferred. High school diploma or equivalent required. Must be skilled in Windows, company-approved spreadsheets and word processing. Ability to work long hours sometimes required. Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Effective verbal and written communication with all levels of employees and guests in a courteous, service-oriented manner. Ability to listen, understand, and clarify concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Effective problem solving and decision making; able to anticipate, prevent, identify and solve problems as necessary. Ability to understand and evaluate complex information from various sources to meet objectives. Ability to maintain confidentiality of information. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
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Business Travel Sales Manager
role at
Highgate Location: Fort Worth, TX The Business Travel Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts and territory to positively impact hotel revenues. Responsibilities
Develop and implement a comprehensive sales strategy for the transient segment, aligning with overall business goals of the hotel. Analyze market trends, competitor activities, and customer needs to identify growth opportunities. Generate hotel awareness through sales efforts, familiarization trips, site inspections, and entertaining travel advisors and business travel account managers. Collaborate with the revenue and marketing team to create targeted campaigns and promotions that attract transient customers. Cultivate and maintain strong relationships with key clients (LNR and CNR), travel agencies, and corporate partners to ensure customer satisfaction and loyalty. Attend trade shows and industry events and evaluate effectiveness to ensure a proper return on investment. Conduct regular client meetings, presentations, and negotiations to secure business and meet revenue targets. Utilize systems for data analytics to track and analyze sales performance, market trends, and customer behavior. Be fully capable of utilizing primary online tools for RFP solicitation and negotiations including Cvent Transient (Lanyon), hotel PMS, Delphi FDC, TravelClick (Agency 360/Demand 360), etc. Be able to analyze market conditions and account specific data to determine current account status and alter individual account strategies, as needed. Prepare regular reports for senior leadership, highlighting key insights and recommending strategic adjustments. Develop a sales plan that addresses new business development, product management from a sales and marketing perspective, strategic sales alliances, and partnerships with companies. Ability to set up and lead customer business reviews on a quarterly basis; collaborating with other Sales and Operations teams as appropriate. Manage and optimize annual revenue goal and to achieve YOY key account revenue growth (room nights, ADR and revenue). Coordinate with Revenue Management to provide pricing guidance for customers under management and share information related to customer feedback on future year expectations. Have deep knowledge of managed business travel programs, decision making and booking processes for local and national accounts. Remain aware of competition, top accounts, rates and sales strategies; stay informed on market trends. Keep immediate supervisor informed of all problems or matters requiring attention. Prepare and submit required reports in a timely manner. Qualifications
College coursework in related field helpful. At least 2 years sales experience in a hotel or related field preferred. High school diploma or equivalent required. Must be skilled in Windows, company-approved spreadsheets and word processing. Ability to work long hours sometimes required. Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Effective verbal and written communication with all levels of employees and guests in a courteous, service-oriented manner. Ability to listen, understand, and clarify concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Effective problem solving and decision making; able to anticipate, prevent, identify and solve problems as necessary. Ability to understand and evaluate complex information from various sources to meet objectives. Ability to maintain confidentiality of information. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
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