T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store - Retail Sales
T-MOBILE USA, Inc., Kailua, Hawaii, United States, 96734
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Sign-on bonus : $3000 after 90 days of employment.
Job title
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way: excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding experiences to help customers self-serve and utilize the T-Mobile app. Completes training on the in-store experience, new skills, products, processes, and systems. Reviews personal results, current promotions, and updates to be customer-ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May need to carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys or assets to a manager. Demonstrates customer obsession: friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Proactively reaches out to potential customers to drive sales activity, follows up, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience with performance goals (Required) Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required: No
DOT Regulated
DOT Regulated Position: No
Safety
Safety Sensitive Position: No
Hourly Base Pay: $20.00, plus $5.00 per hour training pay.
Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. Upon promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year applies. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.
Benefits
At T-Mobile, benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance and coaching; disability and life insurance options; mobile service and home internet discounts; pet insurance; and transit programs. For details, visit www.t-mobilebenefits.com.
Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated. If accommodation is needed during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodation requests only and not for general inquiries about positions.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Sign-on bonus : $3000 after 90 days of employment.
Job title
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way: excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding experiences to help customers self-serve and utilize the T-Mobile app. Completes training on the in-store experience, new skills, products, processes, and systems. Reviews personal results, current promotions, and updates to be customer-ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. May need to carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys or assets to a manager. Demonstrates customer obsession: friendly, engaging, and able to connect on a personal level. Builds rapport, trust, and loyalty with every interaction. Proactively reaches out to potential customers to drive sales activity, follows up, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; Retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience with performance goals (Required) Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required: No
DOT Regulated
DOT Regulated Position: No
Safety
Safety Sensitive Position: No
Hourly Base Pay: $20.00, plus $5.00 per hour training pay.
Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. Upon promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year applies. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.
Benefits
At T-Mobile, benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance and coaching; disability and life insurance options; mobile service and home internet discounts; pet insurance; and transit programs. For details, visit www.t-mobilebenefits.com.
Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated. If accommodation is needed during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodation requests only and not for general inquiries about positions.
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