CVS Health
Strategic Account Executive - Meritain Pharmacy Solutions
CVS Health, Buffalo, New York, United States, 14266
Strategic Account Executive - Meritain Pharmacy Solutions
Position Summary
As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions.
Key Responsibilities
Executes tactical components of the client management team’s business plan for each customer.
Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.
Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
Offers creative product and service solutions to address client’s evolving needs.
Monitors on an ongoing basis client’s product lines and services to ensure client’s needs are being met. Supports the overall annual business plan and account strategy.
Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs.
Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees.
Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation.
Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.).
Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
Provide support on opportunities for new products and services.
Required Qualifications
3-5 years of relevant healthcare industry experience detailed above with a focus in PBM/Pharmacy.
Ability to travel 25%
Demonstrated ability to leading open enrollment strategy, including on-site client meetings.
Strong communication skills.
Communication experience with C-suite level individuals.
Monitoring and reporting results of Performance Guarantees.
Preferred Qualifications
Previous Client Management experience with a Health plan carrier.
Previous Client Management experience with a pharmacy benefit manager (PBM).
3 – 5 years of experience of relevant pharmacy industry experience.
Education
Bachelor's degree in business or equivalent work experience.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $60,300.00 - $145,860.00
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions.
Key Responsibilities
Executes tactical components of the client management team’s business plan for each customer.
Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.
Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
Offers creative product and service solutions to address client’s evolving needs.
Monitors on an ongoing basis client’s product lines and services to ensure client’s needs are being met. Supports the overall annual business plan and account strategy.
Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs.
Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees.
Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation.
Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.).
Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
Provide support on opportunities for new products and services.
Required Qualifications
3-5 years of relevant healthcare industry experience detailed above with a focus in PBM/Pharmacy.
Ability to travel 25%
Demonstrated ability to leading open enrollment strategy, including on-site client meetings.
Strong communication skills.
Communication experience with C-suite level individuals.
Monitoring and reporting results of Performance Guarantees.
Preferred Qualifications
Previous Client Management experience with a Health plan carrier.
Previous Client Management experience with a pharmacy benefit manager (PBM).
3 – 5 years of experience of relevant pharmacy industry experience.
Education
Bachelor's degree in business or equivalent work experience.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $60,300.00 - $145,860.00
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
#J-18808-Ljbffr