H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product and fashion knowledge to share relevant information to customers Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays and clear stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Keep up with in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive environment We are guided by our values and have a long-standing culture Access to colleague resource groups for community and networking opportunities among colleagues Inclusive company where you’re encouraged to be yourself at work Access to a large global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave programs, and paid time off, plus a community day to serve your local community You can express your personal style with our employee discount across brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. We do not include external links as part of this description. If you require further information, please contact the recruitment team through official channels. Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all brands in stores and online. The discount applies to H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Participation in the H&M Incentive Program (HIP) is also available. Local markets may offer additional perks and benefits. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. Our recruitment process considers diversity, and we aim for a fair and equal process. Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion and quality at the best price in a sustainable way. H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional, and if completed, will be considered among other factors in the decision process. If you have difficulties, you can request an alternative method of assessment by contacting the recruitment team. We collect and store applicant information in accordance with our privacy notices and cookie policy.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product and fashion knowledge to share relevant information to customers Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays and clear stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Keep up with in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
Who You Are As a Sales Advisor, you should be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive environment We are guided by our values and have a long-standing culture Access to colleague resource groups for community and networking opportunities among colleagues Inclusive company where you’re encouraged to be yourself at work Access to a large global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave programs, and paid time off, plus a community day to serve your local community You can express your personal style with our employee discount across brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. We do not include external links as part of this description. If you require further information, please contact the recruitment team through official channels. Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all brands in stores and online. The discount applies to H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Participation in the H&M Incentive Program (HIP) is also available. Local markets may offer additional perks and benefits. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. Our recruitment process considers diversity, and we aim for a fair and equal process. Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion and quality at the best price in a sustainable way. H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional, and if completed, will be considered among other factors in the decision process. If you have difficulties, you can request an alternative method of assessment by contacting the recruitment team. We collect and store applicant information in accordance with our privacy notices and cookie policy.
#J-18808-Ljbffr