Comcast
Overview
Xfinity Retail Sales Consultant - Marietta Comcast is a Fortune 50 leader delivering media and technology innovations. We aim to create career opportunities across locations and disciplines, with a focus on teamwork and cutting-edge products and services for millions of customers.
Job Summary
Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Core Responsibilities
Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
Achieves sales and customer experience goals and objectives.
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
Performs operational and administrative tasks.
Partners with customer care to resolve customer issues, as appropriate.
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Complies with all company and retail operational policies and procedures.
Completes training requirements and actively engages in team huddles and learning.
Knows and understands sales compensation plan and its key elements.
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedules and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - put customers first, offer seamless digital options, and make them promoters of our products and services.
Know your stuff - be an enthusiastic learner, user and advocate of our technology, products and services.
Win as a team - collaborate and be open to new ideas.
Be an active part of the Net Promoter System - participate in huddles, callbacks and feedback loops to improve customer outcomes.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and communities.
Disclaimer
This information is intended to indicate the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.
Skills: Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Resilience; Critical Thinking; Problem Solving; Communication; Professional Integrity
Salary: Base Pay: $15.63; Total Target Compensation (Base Pay plus Targeted Commission): $23.32. Our compensation programs offer potential for upside above targets for those who overachieve. Benefits details are provided on the careers site.
#J-18808-Ljbffr
Xfinity Retail Sales Consultant - Marietta Comcast is a Fortune 50 leader delivering media and technology innovations. We aim to create career opportunities across locations and disciplines, with a focus on teamwork and cutting-edge products and services for millions of customers.
Job Summary
Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Core Responsibilities
Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
Achieves sales and customer experience goals and objectives.
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
Performs operational and administrative tasks.
Partners with customer care to resolve customer issues, as appropriate.
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
Complies with all company and retail operational policies and procedures.
Completes training requirements and actively engages in team huddles and learning.
Knows and understands sales compensation plan and its key elements.
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedules and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
Other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - put customers first, offer seamless digital options, and make them promoters of our products and services.
Know your stuff - be an enthusiastic learner, user and advocate of our technology, products and services.
Win as a team - collaborate and be open to new ideas.
Be an active part of the Net Promoter System - participate in huddles, callbacks and feedback loops to improve customer outcomes.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and communities.
Disclaimer
This information is intended to indicate the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.
Skills: Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Resilience; Critical Thinking; Problem Solving; Communication; Professional Integrity
Salary: Base Pay: $15.63; Total Target Compensation (Base Pay plus Targeted Commission): $23.32. Our compensation programs offer potential for upside above targets for those who overachieve. Benefits details are provided on the careers site.
#J-18808-Ljbffr