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United Electric Supply

Inside Sales Trainee

United Electric Supply, New Castle, Delaware, United States, 19720

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Inside Sales Trainee

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United Electric Supply

United Electric Supply Co. Inc. is a nationally recognized, 100% employee‑owned company that is a large multi‑regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro‑mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.

Position Summary Rotating through our warehouse, counter sales, and inside sales departments on the way to becoming an Inside Sales Representative. Engage in training classes, webinars, and on‑the‑job training to understand why customers buy and how to make yourself valuable and profitable. The roadmap is an intentional process built to provide the necessary background and experience for success when you are ready to call on customers. Our Sales Trainees move through various positions, with each step providing another building block, so they can be confident and effective in their Inside Sales career.

Inside Sales Trainee Program Summary Each rotation will be a hands‑on experience to understand how to enter a sale all the way through getting it packed, delivered, and invoiced correctly to our customers. Each rotation will expose the trainee to different situational experiences requiring problem solving and dedication to serving our customers and fellow employees. Along the way, our Sales Trainees engage in training classes, webinars and on‑the‑job training designed to accelerate his or her understanding of how to better serve our customers. We are an organization that recognizes talent and provides the opportunity for training and development for your career growth.

Roadmap Rotations

Warehouse – ~6 Weeks

Counter – ~6 Months

Product Groups (Gear/Lighting/Pipe/Wire/OnPoint) – 3–6 Months

Inside Sales with Assistance – ~3 Months

Training Responsibilities

Learn and effectively communicate United’s value proposition to our customers

Develop relationships with vendors leverage for future sales calls

Participate in self‑paced web‑based trainings for sales and product training, including two 6‑month NAED EPEC modules to build foundation of electrical distribution

Work closely with internal departments, combining individual efforts to better serve the customer

Inside Sales Representative Responsibilities

Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery

Perform ECLIPSE sales system order entry

Communicate to the customer technical information received from internal company or manufacturer. Include long lead times or ship delays

Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric

Solve customer problems including loss shipments, damaged items, returns, emergency needs, and billing issues

Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery

Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer

Proactively alert customers of sales and special promotions to generate additional sales

Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed

Follow up on open quotes and provide feedback to pricing or product groups

Keep up to date on all ECLIPSE trackers, addressed in under a day

Process Credit Card Sales according to company policies as needed

Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum

Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions

Work closely with all internal departments, combining individual efforts to better serve the customer

Perform other duties as obvious or assigned

Safety Sensitive Position

May be required to operate powered industrial trucks

Must be able to lift 50 lbs several times a day, bend, twist, and climb

Adhere to all United Electric health, safety, and environmental policies

Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility

Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed

Commitment to Safety

Adhere to all United Electric health, safety, and environmental policies

Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility

Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed

Support all United Electric health, safety, and environmental policies for all employees within your branch

Qualifications

Bachelor’s degree in related field preferred

A high degree of interpersonal understanding

Experience in effective conflict resolution

Ability to work in a fast‑paced environment

Self‑Motivated

Proactive & driven to find new business

Compensation & Benefits

Health, Dental, and Vision Insurance

Disability Insurance and Life Insurance

401(k) and Stock Ownership

Paid Vacation and holidays

Educational Benefits

Wellness Programs

Work/Life Balance

Eligible for Commission

We are an equal employment opportunity employer.

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