Collabera
Established in 1991,
Collabera
has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high-quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through
CLASS
(Competency Leveraged Advanced Staffing & Solutions), Permanent Placement Services, and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description
The ideal candidate should have general knowledge of the entire loss mitigation process to manage a large portfolio of customers throughout the default servicing lifecycle. The
Customer Relationship Manager (CRM)
position requires expertise in loan modification. The CRM acts as a single point of contact and trusted advisor for borrowers. Key attributes include sensitivity to distressed customer situations and a professional demeanor when communicating, setting expectations about loan status, and discussing difficult decisions up to final resolution. The CRM will oversee activities such as managing defaulted loans, loan modifications, document validation, NPV modeling, second mortgage modifications, short sales/DIL, and addressing technical foreclosure questions. In cases like short sale/DIL/foreclosure, the CRM may initiate and facilitate communication between the borrower and subject matter experts. The CRM must document notes in the customer-facing system and monitor accounts for trial payments, repayment plans, and forbearances. Additional responsibilities may include pre-validation document checking, impounding, escrow, and investor approvals. Clear communication of the customer's current status and required steps is essential for making fair, fast, and final decisions. The candidate should demonstrate the ability to meet or exceed performance metrics such as resolution rates, quality, answer rate, and SLA adherence. Qualifications
Experience in CSR / Call Center, with mortgage, loan, mitigation, foreclosure, or default experience preferred. Additional Information
To learn more about this position or to schedule an interview, please contact us.
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Collabera
has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high-quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through
CLASS
(Competency Leveraged Advanced Staffing & Solutions), Permanent Placement Services, and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description
The ideal candidate should have general knowledge of the entire loss mitigation process to manage a large portfolio of customers throughout the default servicing lifecycle. The
Customer Relationship Manager (CRM)
position requires expertise in loan modification. The CRM acts as a single point of contact and trusted advisor for borrowers. Key attributes include sensitivity to distressed customer situations and a professional demeanor when communicating, setting expectations about loan status, and discussing difficult decisions up to final resolution. The CRM will oversee activities such as managing defaulted loans, loan modifications, document validation, NPV modeling, second mortgage modifications, short sales/DIL, and addressing technical foreclosure questions. In cases like short sale/DIL/foreclosure, the CRM may initiate and facilitate communication between the borrower and subject matter experts. The CRM must document notes in the customer-facing system and monitor accounts for trial payments, repayment plans, and forbearances. Additional responsibilities may include pre-validation document checking, impounding, escrow, and investor approvals. Clear communication of the customer's current status and required steps is essential for making fair, fast, and final decisions. The candidate should demonstrate the ability to meet or exceed performance metrics such as resolution rates, quality, answer rate, and SLA adherence. Qualifications
Experience in CSR / Call Center, with mortgage, loan, mitigation, foreclosure, or default experience preferred. Additional Information
To learn more about this position or to schedule an interview, please contact us.
#J-18808-Ljbffr