H&M
1 day ago Be among the first 25 applicants
About the Role As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You’ll use your fashion and product knowledge to give our customers all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
Key Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products to customers effectively.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
Share product & fashion knowledge to provide relevant information to customers.
Share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support each other.
Participate in onboarding, introduction processes & training courses relevant to your role & future development.
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Maintain best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Support opening and closing of the store.
Follow H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that can be applied to your role.
Experience working with customer service in fashion, retail or other service‑related industries.
Benefits
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
Inclusive company encouraging you to be yourself at work.
Access to a large global talent community with limitless career growth and aspirations.
Comprehensive benefits: health insurance, wellness and family support programs, company‑matched retirement plan, paid leave programs, paid time off, community day to serve your local community.
Employee discount at H&M, Other Stories, and COS.
Job details
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities.
#J-18808-Ljbffr
About the Role As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing customers with support and guidance. You’ll use your fashion and product knowledge to give our customers all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
Key Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Promote and sell our products to customers effectively.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
Share product & fashion knowledge to provide relevant information to customers.
Share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with colleagues to learn, develop & support each other.
Participate in onboarding, introduction processes & training courses relevant to your role & future development.
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Maintain best practice for any in‑store OMNI services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Support opening and closing of the store.
Follow H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that can be applied to your role.
Experience working with customer service in fashion, retail or other service‑related industries.
Benefits
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
Inclusive company encouraging you to be yourself at work.
Access to a large global talent community with limitless career growth and aspirations.
Comprehensive benefits: health insurance, wellness and family support programs, company‑matched retirement plan, paid leave programs, paid time off, community day to serve your local community.
Employee discount at H&M, Other Stories, and COS.
Job details
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities.
#J-18808-Ljbffr