Backyard Products
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Position:
Midwest Regional Manager
Location:
Livonia, MI
Job Id:
728
# of Openings:
1
About Backyard Products Backyard Products a leader in outdoor high quality wood structures including Sheds, Play Sets and Outdoor Structures is seeking an experienced Regional Manager to oversee operations of our Midwest Installed Division. With a commitment to craftsmanship, customer satisfaction, and innovation, we aim to enhance outdoor living spaces across the nation. We are seeking a dynamic Regional Manager to lead our Midwest regional operations, drive sales growth, and ensure exceptional service delivery.
Job Summary The Midwest Regional Manager at Backyard Products will oversee a portfolio of retail and service locations including MI, IN, OH, MN, MO, and IL, ensuring operational excellence, financial performance, and customer satisfaction. This role requires a strategic leader with a proven track record in managing teams, fostering partnerships, and achieving business objectives in a customer-focused, output driven environment. The ideal candidate will embody the leadership qualities and operational expertise.
Key Responsibilities
Operational Leadership:
Oversee multiple locations to ensure consistent delivery of high-quality products and services, aligning with Backyard Products’ standards of craftsmanship and customer satisfaction.
Team Management:
Train, mentor, and educate a team of Territory Managers and staff to achieve performance goals and uphold company values.
Sales and Financial Performance:
Achieve regional sales targets, manage and control expenses, and exceed monthly output goals.
Customer Satisfaction:
Foster our “Customer’s 1st culture”, ensuring exceptional service delivery and addressing customer concerns promptly to enhance satisfaction and loyalty.
Strategic Partnerships:
Coordinate with local management to ensure ongoing product knowledge and training with our retail partners.
Compliance and Quality Control:
Ensure all operations comply with local, state, and federal regulations, maintaining high standards of quality and safety in product installation and service delivery.
Travel:
Conduct regular site visits to ensure operational efficiency, team performance, and customer satisfaction, with approximately 60% travel within the region.
Qualifications
Education:
Bachelor’s degree in Business Administration, Management, or a related field is preferred. Certifications or Contractor / Home Improvement License holder or similar are a plus.
Experience:
Minimum of 7+ years in a leadership role, preferably in retail, home improvement, or construction-related industries, with experience managing multi-site operations.
Leadership Skills:
Strong ability to lead, coach, and develop high-performing teams, fostering a culture of accountability, integrity, and customer focus.
Financial Acumen:
Proven ability to manage budgets, analyze financial reports, and drive revenue growth while controlling costs.
Customer Focus:
Commitment to delivering exceptional customer experiences, with a track record of building customer loyalty and resolving issues effectively.
Communication:
Excellent verbal and written communication skills, with the ability to build relationships with team members, customers, and external partners.
Adaptability:
Ability to think creatively, adapt to changing market conditions, and implement innovative solutions to drive business success.
Technical Skills:
Proficiency in business management software (e.g., Salesforce CRM systems, Installer Software systems, Excel, and financial reporting tools) is a plus
Other Requirements:
Valid driver’s license and ability to travel frequently within the region
Key Qualifications
Integrity and Professionalism:
Uphold the highest standards of honesty and ethical conduct, reflecting the reputation of the Backyard Products 5 Habits.
Customer-Centric Mindset:
Passion for delighting customers and exceeding expectations and commitment to exceptional service.
Results-Driven Leadership:
Ability to set and achieve ambitious sales, operational, and customer satisfaction goals.
Team Empowerment:
Skill in mentoring and developing teams to reach their full potential and to exceed their monthly output target goals.
Compensation and Benefits
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including health, dental, vision, and retirement plans.
Company car
Opportunities for professional growth and advancement within Backyard Products.
#J-18808-Ljbffr
Position:
Midwest Regional Manager
Location:
Livonia, MI
Job Id:
728
# of Openings:
1
About Backyard Products Backyard Products a leader in outdoor high quality wood structures including Sheds, Play Sets and Outdoor Structures is seeking an experienced Regional Manager to oversee operations of our Midwest Installed Division. With a commitment to craftsmanship, customer satisfaction, and innovation, we aim to enhance outdoor living spaces across the nation. We are seeking a dynamic Regional Manager to lead our Midwest regional operations, drive sales growth, and ensure exceptional service delivery.
Job Summary The Midwest Regional Manager at Backyard Products will oversee a portfolio of retail and service locations including MI, IN, OH, MN, MO, and IL, ensuring operational excellence, financial performance, and customer satisfaction. This role requires a strategic leader with a proven track record in managing teams, fostering partnerships, and achieving business objectives in a customer-focused, output driven environment. The ideal candidate will embody the leadership qualities and operational expertise.
Key Responsibilities
Operational Leadership:
Oversee multiple locations to ensure consistent delivery of high-quality products and services, aligning with Backyard Products’ standards of craftsmanship and customer satisfaction.
Team Management:
Train, mentor, and educate a team of Territory Managers and staff to achieve performance goals and uphold company values.
Sales and Financial Performance:
Achieve regional sales targets, manage and control expenses, and exceed monthly output goals.
Customer Satisfaction:
Foster our “Customer’s 1st culture”, ensuring exceptional service delivery and addressing customer concerns promptly to enhance satisfaction and loyalty.
Strategic Partnerships:
Coordinate with local management to ensure ongoing product knowledge and training with our retail partners.
Compliance and Quality Control:
Ensure all operations comply with local, state, and federal regulations, maintaining high standards of quality and safety in product installation and service delivery.
Travel:
Conduct regular site visits to ensure operational efficiency, team performance, and customer satisfaction, with approximately 60% travel within the region.
Qualifications
Education:
Bachelor’s degree in Business Administration, Management, or a related field is preferred. Certifications or Contractor / Home Improvement License holder or similar are a plus.
Experience:
Minimum of 7+ years in a leadership role, preferably in retail, home improvement, or construction-related industries, with experience managing multi-site operations.
Leadership Skills:
Strong ability to lead, coach, and develop high-performing teams, fostering a culture of accountability, integrity, and customer focus.
Financial Acumen:
Proven ability to manage budgets, analyze financial reports, and drive revenue growth while controlling costs.
Customer Focus:
Commitment to delivering exceptional customer experiences, with a track record of building customer loyalty and resolving issues effectively.
Communication:
Excellent verbal and written communication skills, with the ability to build relationships with team members, customers, and external partners.
Adaptability:
Ability to think creatively, adapt to changing market conditions, and implement innovative solutions to drive business success.
Technical Skills:
Proficiency in business management software (e.g., Salesforce CRM systems, Installer Software systems, Excel, and financial reporting tools) is a plus
Other Requirements:
Valid driver’s license and ability to travel frequently within the region
Key Qualifications
Integrity and Professionalism:
Uphold the highest standards of honesty and ethical conduct, reflecting the reputation of the Backyard Products 5 Habits.
Customer-Centric Mindset:
Passion for delighting customers and exceeding expectations and commitment to exceptional service.
Results-Driven Leadership:
Ability to set and achieve ambitious sales, operational, and customer satisfaction goals.
Team Empowerment:
Skill in mentoring and developing teams to reach their full potential and to exceed their monthly output target goals.
Compensation and Benefits
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including health, dental, vision, and retirement plans.
Company car
Opportunities for professional growth and advancement within Backyard Products.
#J-18808-Ljbffr