H&M
Overview
Job Description
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and the omnichannel experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give and receive feedback with colleagues to learn, develop and support each other
Participate in relevant onboarding, introduction processes and trainings for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Uphold and follow best practice for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
Support with opening and closing of the store
Follow all health and safety guidelines and legal requirements applicable to the role
Qualifications Who You Are
As a Sales Advisor, you are passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You are communicative, creative, curious, motivated, flexible, decisive and action-oriented
You enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation and disability
We are a values-driven organization guided by our seven values that have been part of our success for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community with opportunities for career growth
We support your overall wellbeing with benefits including health insurance, wellness and family support programs, company-matched retirement plan, paid leave, and paid time off including a community day
You can express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information Job Status:
Hourly, Non-Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $13.00 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may assess compensation ranges at posting time; ranges may change over time and may differ by location.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Benefits:
We offer attractive benefits with extensive development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. You may also participate in the H&M Incentive Program (HIP). Local markets may offer additional benefits.
Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. We consider all diversity dimensions in our recruitment process and encourage applicants to apply without preferences or biases.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and the omnichannel experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give and receive feedback with colleagues to learn, develop and support each other
Participate in relevant onboarding, introduction processes and trainings for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Uphold and follow best practice for in-store omni services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
Support with opening and closing of the store
Follow all health and safety guidelines and legal requirements applicable to the role
Qualifications Who You Are
As a Sales Advisor, you are passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You are communicative, creative, curious, motivated, flexible, decisive and action-oriented
You enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds across race, ethnicity, gender, age, religion, sexual orientation and disability
We are a values-driven organization guided by our seven values that have been part of our success for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community with opportunities for career growth
We support your overall wellbeing with benefits including health insurance, wellness and family support programs, company-matched retirement plan, paid leave, and paid time off including a community day
You can express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information Job Status:
Hourly, Non-Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $13.00 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company's discretion.
H&M may assess compensation ranges at posting time; ranges may change over time and may differ by location.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Benefits:
We offer attractive benefits with extensive development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. You may also participate in the H&M Incentive Program (HIP). Local markets may offer additional benefits.
Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. We consider all diversity dimensions in our recruitment process and encourage applicants to apply without preferences or biases.
#J-18808-Ljbffr