Housing Works Inc.
Office location: 301 W 37th St 2nd Floor, New York, NY 10018.
Compensation: $24.00/hr – $26.00/hr commensurate with experience.
Description The Harm Reduction Drop‑In Manager (HRDI) will coordinate the delivery of essential harm‑reduction services during operation hours. This manager should have a strong understanding of best practices in the social services field, including guiding program staff on engaging marginalized populations and reducing harm. The HRDI Manager oversees services, supports staff, and provides orientation, ongoing training, and professional development to drop‑in staff members. This position assists clients in navigating all services within the Harm‑Reduction department.
Benefits Three comprehensive healthcare plans are available. Housing Works covers most of the plan; staff pay a portion based on salary. PTO accrues immediately for up to 30 days in the first year. An educational benefit covers tuition loan reimbursement and related costs.
Responsibilities Primary
Provide supervision and oversight to a team of 7‑8 harm‑reduction staff, including weekly supervision meetings, incident follow‑up, training implementation, workflow oversight, and support.
Oversee training, services, and documentation of Harm‑Reduction Specialists during evening and weekend hours.
Supervise stipend workers’ direct service delivery and training as needed.
Create a weekly schedule of staff and peer support and update with call outs or program changes.
Navigate participants’ issues, deescalate situations in the moment, and follow up with clients and staff on incidents.
Document incidents and activities that interfere with day‑to‑day operations during evening and weekend hours.
Assess, investigate, and conclude incident reports as needed.
Conduct daily syringe exchange transactions and other safe use supplies.
Provide program participants with referrals, care coordination, and follow‑up as needed.
Engage participants with individual and group counseling sessions.
Educate target populations on Harm‑Reduction and agency‑wide services.
Coordinate the provision of HIV and Hepatitis rapid testing and counseling services and coordinate referrals as needed.
Maintain communication with Health Services staff for coordination of medical and psychiatric services.
Assist clients on referral and care coordination efforts initiated by other harm‑reduction and medical staff.
Participate in case conference meetings as needed.
Generate monthly narrative and data reports for evening and Saturday services.
Secondary
Work with data entry staff to ensure all data and services are properly recorded and audit ready.
Coordinate escort of participants to services within or outside the agency as needed.
Organize and participate in quality assurance and quality improvement projects and activities as directed by the Managing Director.
Participate in monthly staff and peer worker development meetings.
Job Requirements
Minimum of a bachelor’s degree; case‑management experience preferred.
Minimum of 3 years of supervisory experience in human services preferred.
Knowledge or experience with Harm‑Reduction populations.
Experience with group facilitation.
Knowledge of Hepatitis, HIV, and STIs care coordination and education.
Able to provide clear and consistent directives and communication to staff.
Able to work with diverse populations and be culturally aware.
Good verbal, written, communication, and interpersonal skills.
Proficient with Microsoft Office Suite (Word, Outlook, Excel); experience with AIRS, EShare, and ECW helpful.
Culturally aware and sensitive to PWUD, PLWHA, LGBTQAI, YIDU, SMI, and MSM.
Preferred trainings: HIV and Hepatitis care coordination, Motivational Interviewing, Cultural Sensitivity Training, Trauma‑Informed Care, Crisis Intervention, Needle Stick Training, HIV Confidentiality, Risk Reduction Counseling, De‑escalation and Conflict Resolution.
Significant knowledge of health‑related issues faced by injection drug users, including awareness of injection drug user networks, norms, and culture.
Sensitivity to the needs of the homeless population, including families.
Strong organizational, interpersonal, verbal, and written communication skills.
Experience conducting and facilitating educational training is preferred.
Self‑directed, motivated, and able to work independently and as part of a team.
Frequently standing or sitting for prolonged periods; occasional lifting objects up to 25 pounds.
Equal Opportunity Employer Housing Works provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all employment practices, including recruitment, hiring, placement, promotion, and termination. Housing Works does not request prior salary information during the hiring process.
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Compensation: $24.00/hr – $26.00/hr commensurate with experience.
Description The Harm Reduction Drop‑In Manager (HRDI) will coordinate the delivery of essential harm‑reduction services during operation hours. This manager should have a strong understanding of best practices in the social services field, including guiding program staff on engaging marginalized populations and reducing harm. The HRDI Manager oversees services, supports staff, and provides orientation, ongoing training, and professional development to drop‑in staff members. This position assists clients in navigating all services within the Harm‑Reduction department.
Benefits Three comprehensive healthcare plans are available. Housing Works covers most of the plan; staff pay a portion based on salary. PTO accrues immediately for up to 30 days in the first year. An educational benefit covers tuition loan reimbursement and related costs.
Responsibilities Primary
Provide supervision and oversight to a team of 7‑8 harm‑reduction staff, including weekly supervision meetings, incident follow‑up, training implementation, workflow oversight, and support.
Oversee training, services, and documentation of Harm‑Reduction Specialists during evening and weekend hours.
Supervise stipend workers’ direct service delivery and training as needed.
Create a weekly schedule of staff and peer support and update with call outs or program changes.
Navigate participants’ issues, deescalate situations in the moment, and follow up with clients and staff on incidents.
Document incidents and activities that interfere with day‑to‑day operations during evening and weekend hours.
Assess, investigate, and conclude incident reports as needed.
Conduct daily syringe exchange transactions and other safe use supplies.
Provide program participants with referrals, care coordination, and follow‑up as needed.
Engage participants with individual and group counseling sessions.
Educate target populations on Harm‑Reduction and agency‑wide services.
Coordinate the provision of HIV and Hepatitis rapid testing and counseling services and coordinate referrals as needed.
Maintain communication with Health Services staff for coordination of medical and psychiatric services.
Assist clients on referral and care coordination efforts initiated by other harm‑reduction and medical staff.
Participate in case conference meetings as needed.
Generate monthly narrative and data reports for evening and Saturday services.
Secondary
Work with data entry staff to ensure all data and services are properly recorded and audit ready.
Coordinate escort of participants to services within or outside the agency as needed.
Organize and participate in quality assurance and quality improvement projects and activities as directed by the Managing Director.
Participate in monthly staff and peer worker development meetings.
Job Requirements
Minimum of a bachelor’s degree; case‑management experience preferred.
Minimum of 3 years of supervisory experience in human services preferred.
Knowledge or experience with Harm‑Reduction populations.
Experience with group facilitation.
Knowledge of Hepatitis, HIV, and STIs care coordination and education.
Able to provide clear and consistent directives and communication to staff.
Able to work with diverse populations and be culturally aware.
Good verbal, written, communication, and interpersonal skills.
Proficient with Microsoft Office Suite (Word, Outlook, Excel); experience with AIRS, EShare, and ECW helpful.
Culturally aware and sensitive to PWUD, PLWHA, LGBTQAI, YIDU, SMI, and MSM.
Preferred trainings: HIV and Hepatitis care coordination, Motivational Interviewing, Cultural Sensitivity Training, Trauma‑Informed Care, Crisis Intervention, Needle Stick Training, HIV Confidentiality, Risk Reduction Counseling, De‑escalation and Conflict Resolution.
Significant knowledge of health‑related issues faced by injection drug users, including awareness of injection drug user networks, norms, and culture.
Sensitivity to the needs of the homeless population, including families.
Strong organizational, interpersonal, verbal, and written communication skills.
Experience conducting and facilitating educational training is preferred.
Self‑directed, motivated, and able to work independently and as part of a team.
Frequently standing or sitting for prolonged periods; occasional lifting objects up to 25 pounds.
Equal Opportunity Employer Housing Works provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all employment practices, including recruitment, hiring, placement, promotion, and termination. Housing Works does not request prior salary information during the hiring process.
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