Wieland Group
Overview
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material. Wieland's Cultural Values
Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do:
safety ,
ambition ,
optimism ,
reliability ,
ownership ,
diversity , &
respect . Position Overview
Inside Sales Representative located in
Pine Hall, NC . The Inside Sales Representative will be the primary point of contact for Electronics Cooling customers, delivering outstanding service and support. Responsibilities include handling inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem solving. In day-to-day operations, the ISR will prepare quotes, manage order entry, make revisions in SAP, process credit/debit requests, release materials for shipment, and collaborate with the Shipping department. Additionally, the role coordinates with Production Control to meet customer requirements and manages pass‑through orders. Responsibilities
Customer Interaction : Responds promptly and professionally to customer inquiries, concerns, and feedback through phone, e‑mail, and chat; builds positive relationships by providing attentive and empathetic assistance; provides quotes based on pricing guidelines. Issue Resolution : Investigates and resolves customer issues, complaints, and requests in a timely manner; collaborates with other departments to ensure comprehensive solutions. Product/Service Knowledge : Develops thorough understanding of products/services to provide accurate information; stays updated on features, updates, and policies. Order Processing and Systems : Assists customers with order placement, tracking, and modifications; enters purchase orders into SAP with correct pricing; revises sales orders per customer requests; issues credits and debits; files all paperwork in SAP; collaborates with planning team for accurate processing; releases material for shipment; coordinates with Production Control and Shipping Department; works with finance on collections. Documentation : Maintains accurate records of customer interactions in the CRM system; generates reports on common issues and feedback for continuous improvement. Communication : Effectively communicates company policies, procedures, and updates to customers; relays customer feedback to global teams. Team Collaboration : Works with cross‑functional and regional teams (sales, marketing, product management) to ensure unified customer satisfaction. Qualifications
College degree or equivalent, and at least 5 years of experience in customer service. Ability to clearly and accurately communicate both verbally and in writing. Office environment; no heavy lifting required. Extended periods of sitting at desk and computer, answering phone and servicing customer requests; requires tact, patience and empathy. Strong problem‑solving abilities and attention to detail. Experience collaborating within a global team. Familiarity with ERP and CRM software. Ability to work independently and collaboratively within a team. Required to work onsite 60% at WCP Plant in Pine Hall, NC. Position subject to International Traffic in Arms Regulations (ITAR) and ability to handle ITAR Technical Data. 120.33 is an essential function. Resilience and periodic travel to customers, suppliers and company locations (est. 10%). Benefits
Benefits – Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more! Retirement Savings – 401(k) contribution + match. Work/Life Balance – Paid Vacation & Holidays. Growth Opportunities – 9,000+ employees worldwide, 40+ locations in North America. Wellness Programs – Personalized approach to wellness, health‑care premium discounts and HSA employer contributions. Sustainability – Commitment to eco‑friendly solutions and advancement for future generations. Wieland is an
equal opportunity and affirmative action employer . We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us build a global corporation we are proud to belong to.
#J-18808-Ljbffr
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material. Wieland's Cultural Values
Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do:
safety ,
ambition ,
optimism ,
reliability ,
ownership ,
diversity , &
respect . Position Overview
Inside Sales Representative located in
Pine Hall, NC . The Inside Sales Representative will be the primary point of contact for Electronics Cooling customers, delivering outstanding service and support. Responsibilities include handling inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem solving. In day-to-day operations, the ISR will prepare quotes, manage order entry, make revisions in SAP, process credit/debit requests, release materials for shipment, and collaborate with the Shipping department. Additionally, the role coordinates with Production Control to meet customer requirements and manages pass‑through orders. Responsibilities
Customer Interaction : Responds promptly and professionally to customer inquiries, concerns, and feedback through phone, e‑mail, and chat; builds positive relationships by providing attentive and empathetic assistance; provides quotes based on pricing guidelines. Issue Resolution : Investigates and resolves customer issues, complaints, and requests in a timely manner; collaborates with other departments to ensure comprehensive solutions. Product/Service Knowledge : Develops thorough understanding of products/services to provide accurate information; stays updated on features, updates, and policies. Order Processing and Systems : Assists customers with order placement, tracking, and modifications; enters purchase orders into SAP with correct pricing; revises sales orders per customer requests; issues credits and debits; files all paperwork in SAP; collaborates with planning team for accurate processing; releases material for shipment; coordinates with Production Control and Shipping Department; works with finance on collections. Documentation : Maintains accurate records of customer interactions in the CRM system; generates reports on common issues and feedback for continuous improvement. Communication : Effectively communicates company policies, procedures, and updates to customers; relays customer feedback to global teams. Team Collaboration : Works with cross‑functional and regional teams (sales, marketing, product management) to ensure unified customer satisfaction. Qualifications
College degree or equivalent, and at least 5 years of experience in customer service. Ability to clearly and accurately communicate both verbally and in writing. Office environment; no heavy lifting required. Extended periods of sitting at desk and computer, answering phone and servicing customer requests; requires tact, patience and empathy. Strong problem‑solving abilities and attention to detail. Experience collaborating within a global team. Familiarity with ERP and CRM software. Ability to work independently and collaboratively within a team. Required to work onsite 60% at WCP Plant in Pine Hall, NC. Position subject to International Traffic in Arms Regulations (ITAR) and ability to handle ITAR Technical Data. 120.33 is an essential function. Resilience and periodic travel to customers, suppliers and company locations (est. 10%). Benefits
Benefits – Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more! Retirement Savings – 401(k) contribution + match. Work/Life Balance – Paid Vacation & Holidays. Growth Opportunities – 9,000+ employees worldwide, 40+ locations in North America. Wellness Programs – Personalized approach to wellness, health‑care premium discounts and HSA employer contributions. Sustainability – Commitment to eco‑friendly solutions and advancement for future generations. Wieland is an
equal opportunity and affirmative action employer . We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us build a global corporation we are proud to belong to.
#J-18808-Ljbffr