NWH
Company Overview
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwood species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards, and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high‑quality hardwoods to protect our resources today and for future generations.
Position Summary NWH is seeking an Inside Sales Representative to provide excellent, dependable service to our customers. This individual’s primary goals will be to maintain, and exceed, customer satisfaction and grow NWH sales. They will spend much of their time executing sales‑related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.
Duties and Responsibilities
Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry
Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs
Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner
Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends
Contribute to the sales efforts by independently executing program sales, order entry and special-order processing
Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests
Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity
Keep records of customer interactions and transactions, including details on actions taken
Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company
Ability to quickly grasp and understand the operations of different order computer systems
Facilitate the onboarding process for new customers
Offer tactical support to other business segments, as necessary
Basic Qualifications
MS Office suite tools
Preferred Qualifications
Wood products or building products experience (bonus but not required)
Positive and enthusiastic attitude with an eagerness to learn
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments
Strong organizational skills, multitasking skills, and ability to work well in a fast‑paced environment
Ability to think critically, problem solve and work across functional teams to complete tasks
Ability to quickly grasp and understand the operations of different order computer systems
Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports
Benefits
Medical Plans / Dental Coverage / Vision Coverage
Prescription Plans
Life Insurance
Short‑Term Disability Benefit
Voluntary Long‑Term Disability Benefit
401(k) Retirement Saving with Company Match
Health Saving Account (HSA)
Employee Assistance Program
Employee Engagement Center Support
Paid Time Off and Paid Holidays
Employee Engagement Events and Activities
Employee Referral Bonus (No cap)
Employment Information
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Manufacturing
Industries: Paper and Forest Product Manufacturing
Equal Opportunity NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
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Position Summary NWH is seeking an Inside Sales Representative to provide excellent, dependable service to our customers. This individual’s primary goals will be to maintain, and exceed, customer satisfaction and grow NWH sales. They will spend much of their time executing sales‑related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.
Duties and Responsibilities
Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry
Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs
Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner
Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends
Contribute to the sales efforts by independently executing program sales, order entry and special-order processing
Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests
Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity
Keep records of customer interactions and transactions, including details on actions taken
Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company
Ability to quickly grasp and understand the operations of different order computer systems
Facilitate the onboarding process for new customers
Offer tactical support to other business segments, as necessary
Basic Qualifications
MS Office suite tools
Preferred Qualifications
Wood products or building products experience (bonus but not required)
Positive and enthusiastic attitude with an eagerness to learn
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments
Strong organizational skills, multitasking skills, and ability to work well in a fast‑paced environment
Ability to think critically, problem solve and work across functional teams to complete tasks
Ability to quickly grasp and understand the operations of different order computer systems
Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports
Benefits
Medical Plans / Dental Coverage / Vision Coverage
Prescription Plans
Life Insurance
Short‑Term Disability Benefit
Voluntary Long‑Term Disability Benefit
401(k) Retirement Saving with Company Match
Health Saving Account (HSA)
Employee Assistance Program
Employee Engagement Center Support
Paid Time Off and Paid Holidays
Employee Engagement Events and Activities
Employee Referral Bonus (No cap)
Employment Information
Seniority Level: Entry Level
Employment Type: Full‑time
Job Function: Manufacturing
Industries: Paper and Forest Product Manufacturing
Equal Opportunity NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
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