Overview
Reports to Sales Operations Manager, Sales Managers.
About Mataga of Stockton: Established in 1980, Mataga of Stockton Buick GMC Cadillac has served Stockton and the greater San Joaquin Valley for over 30 years. Family owned and operated, the core values are represented by every Mataga Team Member. As the preferred GM Certified Franchise Dealership, we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. We are located in the Stockton AutoMall at 3261 Auto Center Circle, Stockton, CA 95212.
Position Schedule : Full time job, 5 days a week, 8 hours per day.
Job Conditions : Mainly an office setting; some time outdoors; majority indoors in air-conditioned areas.
Responsibilities
Following and maintain relationship with former customers
Monitoring and contacting internet leads
Phone calls throughout the day of incoming and outbound calls
Determining each customer’s vehicle needs by active listening
Learning, understanding and following call and email scripts
Setting, confirming and following up on appointments
Performing survey with customers
Other duties as required
Assisting and working alongside the Sales team
Speak to in-market consumers to evaluate vehicle wants and needs
Discuss available vehicle in each segment
Ask investigating questions to understand customer’s wants and needs best
Assist consumers in selecting vehicles that will fit their lifestyle
Assist consumers with loan application, if necessary
Assist consumers with trade-in questions / offers as necessary
Minimum Qualifications
To be able to track record in customer service and/or sales; BDC/internet automotive
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Professional appearance and demeanor
Passionate about the automotive industry and new vehicles in general
Familiarity with the new makes and models available today
Computer Savvy with the ability to manage multiple applications at once
Flexibility in scheduling, including weekends and holidays
Desire to help others and assist them in reaching their goals
Communications And Interpersonal Skills
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
Ability to read and comprehend instructions and information
Ability to meet company’s production and quality standards
Location Mataga of Stockton 3261 Auto Center Circle Stockton, CA 95212
Additional Requirements
High school diploma or equivalent
Driver’s License
Sales License (Or can be obtained upon hiring)
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About Mataga of Stockton: Established in 1980, Mataga of Stockton Buick GMC Cadillac has served Stockton and the greater San Joaquin Valley for over 30 years. Family owned and operated, the core values are represented by every Mataga Team Member. As the preferred GM Certified Franchise Dealership, we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. We are located in the Stockton AutoMall at 3261 Auto Center Circle, Stockton, CA 95212.
Position Schedule : Full time job, 5 days a week, 8 hours per day.
Job Conditions : Mainly an office setting; some time outdoors; majority indoors in air-conditioned areas.
Responsibilities
Following and maintain relationship with former customers
Monitoring and contacting internet leads
Phone calls throughout the day of incoming and outbound calls
Determining each customer’s vehicle needs by active listening
Learning, understanding and following call and email scripts
Setting, confirming and following up on appointments
Performing survey with customers
Other duties as required
Assisting and working alongside the Sales team
Speak to in-market consumers to evaluate vehicle wants and needs
Discuss available vehicle in each segment
Ask investigating questions to understand customer’s wants and needs best
Assist consumers in selecting vehicles that will fit their lifestyle
Assist consumers with loan application, if necessary
Assist consumers with trade-in questions / offers as necessary
Minimum Qualifications
To be able to track record in customer service and/or sales; BDC/internet automotive
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Professional appearance and demeanor
Passionate about the automotive industry and new vehicles in general
Familiarity with the new makes and models available today
Computer Savvy with the ability to manage multiple applications at once
Flexibility in scheduling, including weekends and holidays
Desire to help others and assist them in reaching their goals
Communications And Interpersonal Skills
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
Ability to read and comprehend instructions and information
Ability to meet company’s production and quality standards
Location Mataga of Stockton 3261 Auto Center Circle Stockton, CA 95212
Additional Requirements
High school diploma or equivalent
Driver’s License
Sales License (Or can be obtained upon hiring)
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