Program Director (Volunteer Role)
Kertcher Foundation, Irvine, California, United States, 92713
We are seeking a Program Director to join The Kertcher Foundation’s leadership team. This is a high-impact volunteer position ideal for a systems-minded operator who can move quickly, create structure from ambiguity, and lead with both execution and long-term vision.
As Program Director, you’ll work alongside the Executive Director and Technical Director to strengthen our operational capacity, support onboarding of nonprofit partners, and establish scalable internal systems. This role will evolve over time — beginning with hands‑on implementation and growing into a strategic leadership position overseeing our internal Data Readiness division.
This is not a paid position. It is a volunteer opportunity to lead transformative work in the nonprofit sector and shape foundational infrastructure that supports organizations doing good.
Requirements Role Timeline & Responsibilities Phase 1: Infrastructure Buildout (0–6 months)
Personally guide partner onboarding through setup and implementation
Support outreach workflows by ensuring timely follow‑up and coordination
Create program playbooks, templates, and documentation to support onboarding
Build internal workflows and process documentation in Notion and related tools
Lead data preparation efforts (e.g. list formatting, mapping, deduplication)
Track onboarding success metrics to improve outcomes and retention
Begin scoping automation and workflow improvements for long‑term scale
Partner with executive leadership to establish operating rhythms and standards
Phase 2: Systemization & Expansion (6–12 months)
Recruit and coordinate volunteers or contractors to assist with onboarding
Define success metrics (e.g. time‑to‑onboard, retention indicators, engagement levels)
Collaborate with the technical team to test internal data support tools
Standardize data templates, import flows, and quality controls
Lead sprint planning, internal check‑ins, and operational reviews
Phase 3: Division Ownership (12+ months)
Own and scale The Kertcher Foundation’s Data Readiness efforts
Create and manage multiple service tiers based on partner needs and size
Deliver tools and templates for data validation, integrity, and CRM readiness
Integrate these tools into our broader program workflows and training
Help refine our service delivery model for efficiency and partner satisfaction
Ongoing Responsibilities Internal Operations
Manage organizational tools (Slack, Notion, Monday, etc.) and process workflows
Maintain dashboards and reporting on onboarding, support, and internal metrics
Develop and maintain SOPs that promote accountability and consistency
Partner Experience
Oversee onboarding through full activation and program completion
Identify and proactively support at‑risk partners to improve engagement
Lead development of training resources and knowledge hubs for ongoing success
Data Governance & Compliance
Ensure all data is handled responsibly and in accordance with relevant privacy frameworks (e.g. GDPR, CCPA)
Maintain internal documentation and audit processes to promote transparency
Strategic & Executive Support
Serve as a right‑hand to the Executive Director on cross‑functional initiatives
Help prepare strategic updates for board members, funders, or key partners
Drive clarity and execution across the organization through structured follow‑up
About the Company The Kertcher Foundation is a volunteer‑led nonprofit that provides free data readiness, systems guidance, and strategic support to mission‑driven organizations. Our goal is to help nonprofits harness the power of their data to improve fundraising outcomes, streamline operations, and maximize impact. Through programs like Project Sidekick, we offer pro bono consulting and implementation support to the sector’s most dedicated changemakers.
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As Program Director, you’ll work alongside the Executive Director and Technical Director to strengthen our operational capacity, support onboarding of nonprofit partners, and establish scalable internal systems. This role will evolve over time — beginning with hands‑on implementation and growing into a strategic leadership position overseeing our internal Data Readiness division.
This is not a paid position. It is a volunteer opportunity to lead transformative work in the nonprofit sector and shape foundational infrastructure that supports organizations doing good.
Requirements Role Timeline & Responsibilities Phase 1: Infrastructure Buildout (0–6 months)
Personally guide partner onboarding through setup and implementation
Support outreach workflows by ensuring timely follow‑up and coordination
Create program playbooks, templates, and documentation to support onboarding
Build internal workflows and process documentation in Notion and related tools
Lead data preparation efforts (e.g. list formatting, mapping, deduplication)
Track onboarding success metrics to improve outcomes and retention
Begin scoping automation and workflow improvements for long‑term scale
Partner with executive leadership to establish operating rhythms and standards
Phase 2: Systemization & Expansion (6–12 months)
Recruit and coordinate volunteers or contractors to assist with onboarding
Define success metrics (e.g. time‑to‑onboard, retention indicators, engagement levels)
Collaborate with the technical team to test internal data support tools
Standardize data templates, import flows, and quality controls
Lead sprint planning, internal check‑ins, and operational reviews
Phase 3: Division Ownership (12+ months)
Own and scale The Kertcher Foundation’s Data Readiness efforts
Create and manage multiple service tiers based on partner needs and size
Deliver tools and templates for data validation, integrity, and CRM readiness
Integrate these tools into our broader program workflows and training
Help refine our service delivery model for efficiency and partner satisfaction
Ongoing Responsibilities Internal Operations
Manage organizational tools (Slack, Notion, Monday, etc.) and process workflows
Maintain dashboards and reporting on onboarding, support, and internal metrics
Develop and maintain SOPs that promote accountability and consistency
Partner Experience
Oversee onboarding through full activation and program completion
Identify and proactively support at‑risk partners to improve engagement
Lead development of training resources and knowledge hubs for ongoing success
Data Governance & Compliance
Ensure all data is handled responsibly and in accordance with relevant privacy frameworks (e.g. GDPR, CCPA)
Maintain internal documentation and audit processes to promote transparency
Strategic & Executive Support
Serve as a right‑hand to the Executive Director on cross‑functional initiatives
Help prepare strategic updates for board members, funders, or key partners
Drive clarity and execution across the organization through structured follow‑up
About the Company The Kertcher Foundation is a volunteer‑led nonprofit that provides free data readiness, systems guidance, and strategic support to mission‑driven organizations. Our goal is to help nonprofits harness the power of their data to improve fundraising outcomes, streamline operations, and maximize impact. Through programs like Project Sidekick, we offer pro bono consulting and implementation support to the sector’s most dedicated changemakers.
#J-18808-Ljbffr