Senior Customer Success Manager, Strategic Accounts

* 6+ years of Customer Success Management experience.* Bachelor’s degree in business management or related field required.* Proven track record of managing enterprise customer relationships.* Strong business acumen with demonstrated ability to understand customer objectives.* Excellence in cross-functional collaboration and stakeholder management.* Experience preparing and delivering executive-level presentations.* Proficiency with CRM systems and customer success platforms.* Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes.* Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.* Relationship Building: Skill in developing strong partnerships with customers and internal teams.* Business Acumen: Understanding of business metrics and value drivers.* Project Management: Capability to manage multiple concurrent initiatives.* Communication: Outstanding written and verbal skills with the ability to present to senior stakeholders.* Stakeholder Management: Experience in aligning multiple parties toward common goals.* Customer satisfaction and retention rates* Quality of cross-functional collaboration* Effectiveness of Quarterly Business Reviews* Product adoption and feature utilization* Customer advocacy and reference ability* Extremely strong customer-facing skills* Proactive mindset with strong follow-through* Ability to translate complex technical concepts into business value.* Experience driving customer advocacy and satisfaction.* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr