Elastic
Services Account Executive (Strategic Accounts)
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale – unleashing the potential of businesses and people.
Elastic’s Professional Services team works across all of our technologies and systems to deliver solutions for our customers. The Services Account Executive plays a crucial role in growing our Services business. You will own our customer's Services journey from pre‑sales to launch, building trusted relationships including C‑level sponsors.
What Is The Role Focus on large strategic market segments, partnering closely with Sales, Pre‑Sales, VPs of Sales and the Services team. The role requires strategic problem solving, exceptional knowledge of strategic accounts, and cross‑functional skills. You will earn the right to be a trusted advisor, helping customers generate significant business value from their Elastic investment. Your success will be measured by year‑over‑year growth in overall services bookings and customer satisfaction.
What You Will Be Doing
Complete Elastic training and become an authority in our consulting methodologies and practices
Advocate Elastic’s ability to deliver business outcomes and our delivery methodology to customers
Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and desired outcomes
Engage customers, especially C‑Level, using a consultative selling approach that positions Elastic and yourself as a long‑term trusted advisor
Create a compelling vision and clearly communicate transformative solutions to generate significant business value from a customer's investment
Exceed growth and bookings targets, ensure organizational health, and drive customer satisfaction
Develop and lead a territory plan and a personalized account plan for each customer, aligned with their business goals
Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growth
Build strong relationships with the Sales, Customer Success organization, and regional Alliances/Partner organizations; operate in a co‑sell model
Contribute to hiring and mentoring new Services Sales Partners
Help enhance our delivery methodology, services practice, and industry POVs
What You Will Bring
10+ years of consultative sales experience with a proven record of consistently exceeding quota
5+ years of experience selling and/or delivering professional services for a strategic consulting firm, large‑scale system integrator, or professional services unit within a software company
Demonstrated ability to develop and maintain C‑level relationships as a trusted advisor
Experience growing accounts with large and complex pursuits ($M+)
Highly collaborative and excels in a complex, matrixed environment
Experience creating outstanding responses to functional and technical elements of RFIs/RFPs
Project/account management experience
Team player with strong interpersonal skills
Ability to thrive in a fast‑paced, dynamic environment
Leadership qualities
PASSION: Passionate about Customer Success
BEGINNER’S MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands‑on
THOUGHT LEADER: Strong point of view and executive presence, confident yet humble, great storyteller
URGENCY: Ability to move fast and drive business value and results
TEAM PLAYER: A great teammate everyone enjoys working with, generous heart
TRUST: Trust the company’s core values and build trust with everyone
ADAPTABLE: Excels in high levels of uncertainty
Compensation Compensation consists of base salary plus a variable component, together comprising the On‑Target Earnings (OTE). The typical starting OTE range for new hires is $165,800—$262,300 USD; base salary range $149,300—$236,100 USD; target variable range $16,500—$26,200 USD. Variable mix is 80/20 (base/variable). Elastic’s stock program and company‑matched 401(k) up to 6% are also available.
Additional Information – We Take Care of Our People
Competitive pay based on the work you do, not prior salary
Health coverage for you and your family in many locations
Flexible location and schedule options
Generous vacation days
Matching up to $2,000 for financial donations and service; up to 40 hours per year for volunteer projects
Minimum 16 weeks of parental leave
Equal Opportunity Employer Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status or any other basis protected by federal, state, or local law. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all. To request an accommodation during the application or recruiting process, email candidate_accessibility@elastic.co.
Applicants have rights under Federal Employment Laws. View the following posters: Family and Medical Leave Act (FMLA), Pay Transparency Nondiscrimination Provision, Employee Polygraph Protection Act (EPPA), and Know Your Rights. Please see here for our Privacy Statement.
Elastic’s technology is subject to U.S. export controls; individuals located in or nationals of certain sanctioned countries may require an export license. National origin or nationality does not affect eligibility for employment.
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Elastic’s Professional Services team works across all of our technologies and systems to deliver solutions for our customers. The Services Account Executive plays a crucial role in growing our Services business. You will own our customer's Services journey from pre‑sales to launch, building trusted relationships including C‑level sponsors.
What Is The Role Focus on large strategic market segments, partnering closely with Sales, Pre‑Sales, VPs of Sales and the Services team. The role requires strategic problem solving, exceptional knowledge of strategic accounts, and cross‑functional skills. You will earn the right to be a trusted advisor, helping customers generate significant business value from their Elastic investment. Your success will be measured by year‑over‑year growth in overall services bookings and customer satisfaction.
What You Will Be Doing
Complete Elastic training and become an authority in our consulting methodologies and practices
Advocate Elastic’s ability to deliver business outcomes and our delivery methodology to customers
Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and desired outcomes
Engage customers, especially C‑Level, using a consultative selling approach that positions Elastic and yourself as a long‑term trusted advisor
Create a compelling vision and clearly communicate transformative solutions to generate significant business value from a customer's investment
Exceed growth and bookings targets, ensure organizational health, and drive customer satisfaction
Develop and lead a territory plan and a personalized account plan for each customer, aligned with their business goals
Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growth
Build strong relationships with the Sales, Customer Success organization, and regional Alliances/Partner organizations; operate in a co‑sell model
Contribute to hiring and mentoring new Services Sales Partners
Help enhance our delivery methodology, services practice, and industry POVs
What You Will Bring
10+ years of consultative sales experience with a proven record of consistently exceeding quota
5+ years of experience selling and/or delivering professional services for a strategic consulting firm, large‑scale system integrator, or professional services unit within a software company
Demonstrated ability to develop and maintain C‑level relationships as a trusted advisor
Experience growing accounts with large and complex pursuits ($M+)
Highly collaborative and excels in a complex, matrixed environment
Experience creating outstanding responses to functional and technical elements of RFIs/RFPs
Project/account management experience
Team player with strong interpersonal skills
Ability to thrive in a fast‑paced, dynamic environment
Leadership qualities
PASSION: Passionate about Customer Success
BEGINNER’S MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands‑on
THOUGHT LEADER: Strong point of view and executive presence, confident yet humble, great storyteller
URGENCY: Ability to move fast and drive business value and results
TEAM PLAYER: A great teammate everyone enjoys working with, generous heart
TRUST: Trust the company’s core values and build trust with everyone
ADAPTABLE: Excels in high levels of uncertainty
Compensation Compensation consists of base salary plus a variable component, together comprising the On‑Target Earnings (OTE). The typical starting OTE range for new hires is $165,800—$262,300 USD; base salary range $149,300—$236,100 USD; target variable range $16,500—$26,200 USD. Variable mix is 80/20 (base/variable). Elastic’s stock program and company‑matched 401(k) up to 6% are also available.
Additional Information – We Take Care of Our People
Competitive pay based on the work you do, not prior salary
Health coverage for you and your family in many locations
Flexible location and schedule options
Generous vacation days
Matching up to $2,000 for financial donations and service; up to 40 hours per year for volunteer projects
Minimum 16 weeks of parental leave
Equal Opportunity Employer Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status or any other basis protected by federal, state, or local law. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all. To request an accommodation during the application or recruiting process, email candidate_accessibility@elastic.co.
Applicants have rights under Federal Employment Laws. View the following posters: Family and Medical Leave Act (FMLA), Pay Transparency Nondiscrimination Provision, Employee Polygraph Protection Act (EPPA), and Know Your Rights. Please see here for our Privacy Statement.
Elastic’s technology is subject to U.S. export controls; individuals located in or nationals of certain sanctioned countries may require an export license. National origin or nationality does not affect eligibility for employment.
#J-18808-Ljbffr