Housing Stability Specialist - Jasper/Lindeng
Lantern Community Services Inc, New York, New York, us, 10261
Classification:
Non-Exempt
Reports to:
Housing Stability Manager
Location:
Bronx, NY (Jasper & Lindenguild sites)
Hourly:
$27.47 - $32.96
Objective This position will work directly with low‑income and special needs tenants who are applying and living in Lantern’s supportive housing buildings. It requires experience with the homeless and special needs populations, and the Housing Stability Specialist must be flexible in their schedules of office hours.
Position Type Full‑time position with a regular daytime schedule, Monday‑Friday, 9:00 a.m. – 5:00 p.m. (hours may vary). Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Providing superior customer service to residents and prospective tenants by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner.
Reviewing and maintaining tenant files, ensuring they contain all required supporting documentation for rental subsidy agencies and syndicator requirements, including Low‑Income Housing Tax Credit (IHTC) and Tax Credit forms.
Responsible for vacancy management in accordance with Lantern’s policies and procedures.
Collaborating with Clinical staff and Property Management to maintain a safe, welcoming, clean, and supportive environment.
Ensuring occupancy levels of all current projects are at least 95% and working with site staff to determine needs if occupancy falls below the target level.
Intake
Interacting with new applicants and various city and state agencies.
Requesting client applications from referral sources for vacancies and coordinating interviews of applicants.
Scheduling, meeting, and interviewing applicants for their assigned building portfolio.
Reviewing and collecting approved applicant eligibility documentation.
Assisting clients with subsidy application preparation.
Sending acceptance letters to clients and funder agencies once deemed eligible by the Leasing Manager and Program Director.
Coordinating new client move‑ins in accordance with Lantern’s policies and procedures.
Leasing
Overseeing completion of files to ensure compliance with applicable Supportive Housing guidelines, including Move‑Ins, Annual Recertification, Interim Recertification, Gross Rent Changes, Terminations, and Initial Certifications.
Preparing monthly lease renewal notifications on or before 120 and 90‑day lease expiration to tenants.
Ensuring timely completion of annual lease documents.
Completing income calculation for leases and subsidy continuance.
Tracking and providing monthly reports of lease renewals and annual documents for the assigned portfolio.
Attending monthly Building management meetings and providing leasing reports to building.
Ensuring a complete set of initial files is stored on the shared drive for every project in lease‑up and completing all occupancy‑related reports and other tracking spreadsheets as needed throughout the lease‑up.
If applicable, delegating tasks to the Leasing Assistant.
Rent Collection
Communicating monthly with funders and landlords, including submission of monthly and quarterly rent rolls.
Reviewing aging summary reports to identify a need for interventions.
Overseeing issuance of arrears notices.
Collaborating with Program Staff to help clients reduce arrears and maintain financial stability.
Providing aging summaries to the case management team and ensuring follow‑up.
Working with Programs to identify and resolve client behavioral issues that impact safety or facility.
Reviewing incident reports to determine if there are conduct or lease violations and collaborating with clinical staff to resolve them.
Coordinating with property management to request non‑payment proceedings.
Coordinating with property management to initiate holdover proceedings for clients whose housing subsidy has been canceled or who are non‑compliant with building rules.
Ensuring compliance with policies on abandonment of units and re‑rental.
Other job‑related functions, as assigned.
Required Education and Experience
Associate degree in a related field.
Minimum of 1 to 2 years of experience providing direct service to one or more of the following populations: persons living with HIV/AIDS, formerly and chronically homeless persons and families, young adults aged out of foster care, persons with mental illness, or persons in recovery from addiction.
Prior experience with leasing compliance, property management, supportive or transitional housing, or asset management.
Working knowledge of Low‑Income Housing Tax Credits, Section 8, New York City Housing Authority (NYCHA), Housing Preservation and Development (HPD), Housing and Community Renewal (DHCR), Rent Stabilization Law, Rent Guidelines Board, and Fair Housing practices.
Detail‑oriented with excellent organizational skills.
Must be flexible and able to work independently and as part of a team.
Ability to interact and communicate effectively with all staff levels and management orally and written.
Excellent customer service and ability to interface with tenants in a respectful, positive manner.
Strong computer skills with knowledge of Microsoft Suite, Excel, and databases such as CAPS or HASA Web.
Basic math competency.
Work Environment This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Equal Employment Opportunity Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.
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Non-Exempt
Reports to:
Housing Stability Manager
Location:
Bronx, NY (Jasper & Lindenguild sites)
Hourly:
$27.47 - $32.96
Objective This position will work directly with low‑income and special needs tenants who are applying and living in Lantern’s supportive housing buildings. It requires experience with the homeless and special needs populations, and the Housing Stability Specialist must be flexible in their schedules of office hours.
Position Type Full‑time position with a regular daytime schedule, Monday‑Friday, 9:00 a.m. – 5:00 p.m. (hours may vary). Lantern staff may be asked to change the work schedule and hours depending on the operational needs of the site and the agency.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Providing superior customer service to residents and prospective tenants by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner.
Reviewing and maintaining tenant files, ensuring they contain all required supporting documentation for rental subsidy agencies and syndicator requirements, including Low‑Income Housing Tax Credit (IHTC) and Tax Credit forms.
Responsible for vacancy management in accordance with Lantern’s policies and procedures.
Collaborating with Clinical staff and Property Management to maintain a safe, welcoming, clean, and supportive environment.
Ensuring occupancy levels of all current projects are at least 95% and working with site staff to determine needs if occupancy falls below the target level.
Intake
Interacting with new applicants and various city and state agencies.
Requesting client applications from referral sources for vacancies and coordinating interviews of applicants.
Scheduling, meeting, and interviewing applicants for their assigned building portfolio.
Reviewing and collecting approved applicant eligibility documentation.
Assisting clients with subsidy application preparation.
Sending acceptance letters to clients and funder agencies once deemed eligible by the Leasing Manager and Program Director.
Coordinating new client move‑ins in accordance with Lantern’s policies and procedures.
Leasing
Overseeing completion of files to ensure compliance with applicable Supportive Housing guidelines, including Move‑Ins, Annual Recertification, Interim Recertification, Gross Rent Changes, Terminations, and Initial Certifications.
Preparing monthly lease renewal notifications on or before 120 and 90‑day lease expiration to tenants.
Ensuring timely completion of annual lease documents.
Completing income calculation for leases and subsidy continuance.
Tracking and providing monthly reports of lease renewals and annual documents for the assigned portfolio.
Attending monthly Building management meetings and providing leasing reports to building.
Ensuring a complete set of initial files is stored on the shared drive for every project in lease‑up and completing all occupancy‑related reports and other tracking spreadsheets as needed throughout the lease‑up.
If applicable, delegating tasks to the Leasing Assistant.
Rent Collection
Communicating monthly with funders and landlords, including submission of monthly and quarterly rent rolls.
Reviewing aging summary reports to identify a need for interventions.
Overseeing issuance of arrears notices.
Collaborating with Program Staff to help clients reduce arrears and maintain financial stability.
Providing aging summaries to the case management team and ensuring follow‑up.
Working with Programs to identify and resolve client behavioral issues that impact safety or facility.
Reviewing incident reports to determine if there are conduct or lease violations and collaborating with clinical staff to resolve them.
Coordinating with property management to request non‑payment proceedings.
Coordinating with property management to initiate holdover proceedings for clients whose housing subsidy has been canceled or who are non‑compliant with building rules.
Ensuring compliance with policies on abandonment of units and re‑rental.
Other job‑related functions, as assigned.
Required Education and Experience
Associate degree in a related field.
Minimum of 1 to 2 years of experience providing direct service to one or more of the following populations: persons living with HIV/AIDS, formerly and chronically homeless persons and families, young adults aged out of foster care, persons with mental illness, or persons in recovery from addiction.
Prior experience with leasing compliance, property management, supportive or transitional housing, or asset management.
Working knowledge of Low‑Income Housing Tax Credits, Section 8, New York City Housing Authority (NYCHA), Housing Preservation and Development (HPD), Housing and Community Renewal (DHCR), Rent Stabilization Law, Rent Guidelines Board, and Fair Housing practices.
Detail‑oriented with excellent organizational skills.
Must be flexible and able to work independently and as part of a team.
Ability to interact and communicate effectively with all staff levels and management orally and written.
Excellent customer service and ability to interface with tenants in a respectful, positive manner.
Strong computer skills with knowledge of Microsoft Suite, Excel, and databases such as CAPS or HASA Web.
Basic math competency.
Work Environment This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Equal Employment Opportunity Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.
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