United Church Homes
Housing Manager page is loaded **Housing Manager**locationsWinder, GA
time typeFull time
posted onPosted Today
job requisition idJR-3490
Community Name:Winding HollowThe Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.**Essential Functions Statement(s)*** Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies * Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals * Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH * Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents * Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent * Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list * Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts * Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment * Issues all legal notices and evictions for lease violations as necessary * Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager * Prepares and submits HUD Special Claims and vouchers * Prepares and submits Reserve for Replacement requests to HUD * Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines * Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns * Maintains a good working relationship with all UCH staff, vendors and suppliers * Maintains all offices in good order and proper organization * Files all paperwork appropriately * Orders all office and maintenance supplies * Maintains open communication with Regional Manager and HUD * Requests guidance and training from Regional Manager as needed * Assists staff with other basic administrative and receptionist duties * Remains available to address after-hours situations/concerns * Attends all meetings as well as sits on various committees as required * Completes other duties as assigned * Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit * Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships * Participates in relevant educational and training activities as appropriate * Special Activities/Attributes--Participates
in special activities as required (i.e., safety committee; mentoring/orientation/new
hires; etc) * Oversees the recruiting and management of property staff * Supervises and maintains successful working relationships with all employees * Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual * Reviews staff Time Sheets for accuracy * Manages payroll process and records time-off * Timely submits forms to the HR department * Works with Regional Manager on concerns with staff work performance, including corrective action * Understands and upholds Corporate Compliance and HIPPA * Understands and upholds Fair Housing laws * Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP) * Maintains 95% to 100% occupancy rate * Markets vacancies to the general public * Prepares and submit monthly Manager/Marketing Reports * Stays informed with events in surrounding community * Performs community outreach and general public relations * Cooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.) * Oversees booths at relevant health fairs, etc. * Maintains a professional working relationship between staff, applicants, guests, residents and their family * Thoroughly explains the program to new, incoming residents * Implements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessary * Encourages the formation of a Resident Association and the development of social programs for the residents * Coordinates with Activities Director, Service Coordinator, other outside sources to plan activities for residents * Maintains a monthly newsletter and calendar, creating and posting notices to residents * Plans and conducts resident meetings * Oversees the maintenance of the property’s assets * Supervises maintenance and janitorial employees to ensure that the property is in good working order * Receives and maintains a “Service Request” system and generates work order requests for repairs and maintenance of apartments, common spaces, structures and grounds, with a response time of 24 hours * Purchases all materials and supplies necessary for maintenance projects after seeking for competitive pricing and proper approval for expenditures * Negotiates all necessary maintenance contracts, with the approval of the Regional Manager * Maintains and secures an inventory of supplies necessary for regular operation * Frequently inspects property for proper maintenance and cleanliness, including but not limited to: all common areas, offices, grounds and parking lot * Performs apartment inspections on a yearly basis * Ensures that units are ready for move-in * Oversees reasonable accommodations in the apartments as necessary * Develops and implements emergency procedures and evacuation plans * Maintains a good working relationship with the local Police and Fire departments * Maintains contacts for emergencies, including voice mail or an answering service and providing emergency contact numbers to the residents, police, fire department and emergency medical facility* Maintains communication between residents, families, during/after emergency situations * Upholds emergency maintenance procedures, including immediately responding major problems/failures in the building, ensuring the safety of residents and staff, and coordinating with local authorities and emergency response personnel as necessary; Once the situation has been rectified, completes and submits work orders, incident reports, telephone calls to the Regional Manager, insurance agents, etc, as soon as possible * Performs all other duties as assigned or directed **Competency Statement(s)*** Management Skills - Ability to organize and direct oneself and effectively supervise others. * Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. * Interpersonal - Ability to get along well with a variety of personalities and individuals. * Presentation Skills - Ability to effectively present information publicly. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly #J-18808-Ljbffr
time typeFull time
posted onPosted Today
job requisition idJR-3490
Community Name:Winding HollowThe Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.**Essential Functions Statement(s)*** Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies * Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals * Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH * Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents * Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent * Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list * Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts * Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment * Issues all legal notices and evictions for lease violations as necessary * Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager * Prepares and submits HUD Special Claims and vouchers * Prepares and submits Reserve for Replacement requests to HUD * Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines * Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns * Maintains a good working relationship with all UCH staff, vendors and suppliers * Maintains all offices in good order and proper organization * Files all paperwork appropriately * Orders all office and maintenance supplies * Maintains open communication with Regional Manager and HUD * Requests guidance and training from Regional Manager as needed * Assists staff with other basic administrative and receptionist duties * Remains available to address after-hours situations/concerns * Attends all meetings as well as sits on various committees as required * Completes other duties as assigned * Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit * Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships * Participates in relevant educational and training activities as appropriate * Special Activities/Attributes--Participates
in special activities as required (i.e., safety committee; mentoring/orientation/new
hires; etc) * Oversees the recruiting and management of property staff * Supervises and maintains successful working relationships with all employees * Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual * Reviews staff Time Sheets for accuracy * Manages payroll process and records time-off * Timely submits forms to the HR department * Works with Regional Manager on concerns with staff work performance, including corrective action * Understands and upholds Corporate Compliance and HIPPA * Understands and upholds Fair Housing laws * Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP) * Maintains 95% to 100% occupancy rate * Markets vacancies to the general public * Prepares and submit monthly Manager/Marketing Reports * Stays informed with events in surrounding community * Performs community outreach and general public relations * Cooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.) * Oversees booths at relevant health fairs, etc. * Maintains a professional working relationship between staff, applicants, guests, residents and their family * Thoroughly explains the program to new, incoming residents * Implements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessary * Encourages the formation of a Resident Association and the development of social programs for the residents * Coordinates with Activities Director, Service Coordinator, other outside sources to plan activities for residents * Maintains a monthly newsletter and calendar, creating and posting notices to residents * Plans and conducts resident meetings * Oversees the maintenance of the property’s assets * Supervises maintenance and janitorial employees to ensure that the property is in good working order * Receives and maintains a “Service Request” system and generates work order requests for repairs and maintenance of apartments, common spaces, structures and grounds, with a response time of 24 hours * Purchases all materials and supplies necessary for maintenance projects after seeking for competitive pricing and proper approval for expenditures * Negotiates all necessary maintenance contracts, with the approval of the Regional Manager * Maintains and secures an inventory of supplies necessary for regular operation * Frequently inspects property for proper maintenance and cleanliness, including but not limited to: all common areas, offices, grounds and parking lot * Performs apartment inspections on a yearly basis * Ensures that units are ready for move-in * Oversees reasonable accommodations in the apartments as necessary * Develops and implements emergency procedures and evacuation plans * Maintains a good working relationship with the local Police and Fire departments * Maintains contacts for emergencies, including voice mail or an answering service and providing emergency contact numbers to the residents, police, fire department and emergency medical facility* Maintains communication between residents, families, during/after emergency situations * Upholds emergency maintenance procedures, including immediately responding major problems/failures in the building, ensuring the safety of residents and staff, and coordinating with local authorities and emergency response personnel as necessary; Once the situation has been rectified, completes and submits work orders, incident reports, telephone calls to the Regional Manager, insurance agents, etc, as soon as possible * Performs all other duties as assigned or directed **Competency Statement(s)*** Management Skills - Ability to organize and direct oneself and effectively supervise others. * Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. * Interpersonal - Ability to get along well with a variety of personalities and individuals. * Presentation Skills - Ability to effectively present information publicly. * Communication, Oral - Ability to communicate effectively with others using the spoken word. * Communication, Written - Ability to communicate in writing clearly #J-18808-Ljbffr