Chinatown Community Development Center
Resident Services Coordinator - Transbay 2 West (Bilingual)
Chinatown Community Development Center, Oregon, Illinois, United States, 61061
Job Summary
The Bilingual Resident Services Coordinator provides services to a diverse group of older adults, including formerly homeless seniors and those with various mental health and substance use histories, living at TransBay Block 2 West, a 150-unit senior supportive housing site in San Francisco’s developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.
Status:
Full-time, Nonexempt
Location:
Chinatown neighborhood, San Francisco
Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends
Salary:
$30.26 - $31.85 per hour; Comprehensive benefits
The Organization A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers
Collaborate with onsite staff, other CCDC departments, and city funders
Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
Provide technical assistance, staffing support and translation services to all resident groups
Support residents facing housing stability issues including applying for rental assistance
Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication
Administer and manage community roof garden
Gather, track and provide information for city mandated reporting
What You Bring
Case Management/ Information and Referral/Housing Education:
Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable
Develop on-going cooperative network of government and social service agencies
Serve as an advocate and liaison for residents with service agencies and/or property management
Work in partnership with residents on their rights and responsibilities as tenants
Resident Community Building:
Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Provide mediation between residents when needed
Support resident leadership and empowerment through resident volunteerism or existing resident groups
Work with property staff and residents to develop and implement activities and systems that promote safety and security
Educate and/or link residents to community/neighborhood projects that impact their quality of life
Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
Administrative:
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure programs
Create monthly calendar of events and activities, and produce outreach flyers
Assist in recruiting and supervising volunteers
Assist Resident Services team and at organization events
Attend meetings and trainings
Other:
Represent organization to residents and community agencies
Contribute to a safe and pleasant work environment
Follow policies and procedures, including safe work practices
Other duties as assigned
Education and Experience (Minimum Qualifications):
Academic qualifications:
Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR
High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
Experience working with adults with mental health and or substance abuse issues
One year of experience in developing, organizing, and implementing group activities
One year of experience working with older adults
Experience in program planning, facilitating meetings, and conducting training
Ability to work effectively with culturally diverse populations
Bilingual / biliterate in English/Cantonese
Knowledge of, and sensitivity to, the needs of low-income people
Ability to travel throughout San Francisco
Preferred Qualifications:
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services to seniors and adults with substance use/mental health needs
Experience working in a Permanent Supportive Housing environment
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
Prior experience measuring program outcomes
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Status:
Full-time, Nonexempt
Location:
Chinatown neighborhood, San Francisco
Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends
Salary:
$30.26 - $31.85 per hour; Comprehensive benefits
The Organization A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers
Collaborate with onsite staff, other CCDC departments, and city funders
Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
Provide technical assistance, staffing support and translation services to all resident groups
Support residents facing housing stability issues including applying for rental assistance
Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication
Administer and manage community roof garden
Gather, track and provide information for city mandated reporting
What You Bring
Case Management/ Information and Referral/Housing Education:
Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable
Develop on-going cooperative network of government and social service agencies
Serve as an advocate and liaison for residents with service agencies and/or property management
Work in partnership with residents on their rights and responsibilities as tenants
Resident Community Building:
Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
Provide mediation between residents when needed
Support resident leadership and empowerment through resident volunteerism or existing resident groups
Work with property staff and residents to develop and implement activities and systems that promote safety and security
Educate and/or link residents to community/neighborhood projects that impact their quality of life
Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
Administrative:
Track resident services data in multiple databases on a regular basis
Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
Provide information for and/or assist with writing grant applications
Conduct resident surveys to measure programs
Create monthly calendar of events and activities, and produce outreach flyers
Assist in recruiting and supervising volunteers
Assist Resident Services team and at organization events
Attend meetings and trainings
Other:
Represent organization to residents and community agencies
Contribute to a safe and pleasant work environment
Follow policies and procedures, including safe work practices
Other duties as assigned
Education and Experience (Minimum Qualifications):
Academic qualifications:
Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR
High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
Experience working with adults with mental health and or substance abuse issues
One year of experience in developing, organizing, and implementing group activities
One year of experience working with older adults
Experience in program planning, facilitating meetings, and conducting training
Ability to work effectively with culturally diverse populations
Bilingual / biliterate in English/Cantonese
Knowledge of, and sensitivity to, the needs of low-income people
Ability to travel throughout San Francisco
Preferred Qualifications:
Knowledge of public benefits and how to screen for benefits eligibility
Experience providing services to seniors and adults with substance use/mental health needs
Experience working in a Permanent Supportive Housing environment
Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
Experience working within a Harm Reduction Model
Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
Prior experience measuring program outcomes
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