Service and Parts Consultant/Assistant Service Advisor Parts Counterperson
Friendly Acura of Middletown, Model City, New York, United States
Friendly Acura of Middletown is looking to fill a full time position for a Service and Parts department assistant. This candidate will fluctuate between service and parts on a daily basis in the capacity of service advisor, parts counter person
Job Description
Ensure that customers receive prompt, courteous, and effective service in person and by answering phones
Serve as support to the Service Advisors and parts department team
Open and close new and used car internal repair orders
Provide quotes to sales department for reconditioning of used cars
Prioritize required services
Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer.
Work with parts manager to locate any parts not in stock.
Complete special order part request for any parts that need to be ordered for the customer.
Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.
Perform other duties as assigned.
Communicate with staff and customers in a friendly and professional manner.
Must follow all company safety policies and procedures.
Job Requirements
Ability to answer phones and coordinate service area
Must be available to work on Saturdays
Previous automotive/dealership service experience highly preferred
Strong customer service skills needed
Strong communication skills to deal with customers, employees and vendors
Problem solver
Must be computer friendly
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Valid Driver’s License
Professional appearance required
Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
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Job Description
Ensure that customers receive prompt, courteous, and effective service in person and by answering phones
Serve as support to the Service Advisors and parts department team
Open and close new and used car internal repair orders
Provide quotes to sales department for reconditioning of used cars
Prioritize required services
Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer.
Work with parts manager to locate any parts not in stock.
Complete special order part request for any parts that need to be ordered for the customer.
Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.
Perform other duties as assigned.
Communicate with staff and customers in a friendly and professional manner.
Must follow all company safety policies and procedures.
Job Requirements
Ability to answer phones and coordinate service area
Must be available to work on Saturdays
Previous automotive/dealership service experience highly preferred
Strong customer service skills needed
Strong communication skills to deal with customers, employees and vendors
Problem solver
Must be computer friendly
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Valid Driver’s License
Professional appearance required
Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
#J-18808-Ljbffr