MetroPlusHealth
This range is provided by MetroPlusHealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals: MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly‑owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth’s network includes over 27,000 primary care providers, specialists and participating clinics.
Position Overview The Community Outreach Navigator under the direction of the ETE Senior Advisor plays a critical role in providing support, guidance, and advocacy to individuals living with HIV. This role is primarily responsible for community‑based engagement through home visits, health facility outreach, and collaboration with healthcare providers and community partners to re‑engage patients in care and improve health outcomes.
Work Shifts 9:00 A.M – 5:00 P.M
Duties & Responsibilities
Conduct home, hospital, or community field visits to locate members who are lost to care or at risk of disengaging from care.
Engage patients in their homes, community locations, or healthcare facilities to assess barriers to care and support re‑engagement with primary care services including accompaniment to medical or non‑medical appointments.
Provide health coaching and motivational support to empower members in staying connected to HIV primary care and treatment.
Collaborate with healthcare providers, care managers, and community organizations to coordinate services that address member needs.
Schedule medical appointments, arrange transportation, and facilitate medication access to remove barriers to care.
Track all medical, behavioral, and other referrals ensuring members attend appointments, through reminder calls and accompaniment when necessary.
Monitor utilization including ER visits, hospitalization admission/discharge information, and behavioral health services to find opportunities for engagement with members.
Document outreach efforts, patient interactions, and care coordination activities in the appropriate case management systems.
Build trusting relationships with patients from diverse backgrounds using culturally sensitive and strengths‑based approaches.
Participate in case conferences, training sessions, and quality improvement initiatives.
Minimum Qualifications
Associate’s degree with 3 years of professional experience in care coordination, health education, or case management required; OR
High school diploma/GED and 6 years’ experience in care coordination, health education, or case management required.
Experience working with vulnerable or marginalized populations, including a strong knowledge of HIV.
Field work experience is preferred.
Frequent travel within the community is required.
Must be comfortable conducting home visits and outreach in diverse settings.
Must be able to navigate NYC by mass transit.
Bilingual proficiency (English/Spanish or other languages) is highly desirable.
Occasional evening or weekend work may be required.
Professional Competencies
Strong interpersonal and communication skills to build rapport with patients and care teams.
Ability to navigate community settings and conduct face‑to‑face outreach.
Effective problem‑solving and organizational skills.
Knowledge of community resources and healthcare systems.
Proficiency with Microsoft Office and electronic health record systems.
Culturally competent approach to patient engagement.
Benefits
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discount programs
Commuter Benefits Programs
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Base pay range $50,000.00/yr - $60,000.00/yr
Empower. Unite. Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals: MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly‑owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth’s network includes over 27,000 primary care providers, specialists and participating clinics.
Position Overview The Community Outreach Navigator under the direction of the ETE Senior Advisor plays a critical role in providing support, guidance, and advocacy to individuals living with HIV. This role is primarily responsible for community‑based engagement through home visits, health facility outreach, and collaboration with healthcare providers and community partners to re‑engage patients in care and improve health outcomes.
Work Shifts 9:00 A.M – 5:00 P.M
Duties & Responsibilities
Conduct home, hospital, or community field visits to locate members who are lost to care or at risk of disengaging from care.
Engage patients in their homes, community locations, or healthcare facilities to assess barriers to care and support re‑engagement with primary care services including accompaniment to medical or non‑medical appointments.
Provide health coaching and motivational support to empower members in staying connected to HIV primary care and treatment.
Collaborate with healthcare providers, care managers, and community organizations to coordinate services that address member needs.
Schedule medical appointments, arrange transportation, and facilitate medication access to remove barriers to care.
Track all medical, behavioral, and other referrals ensuring members attend appointments, through reminder calls and accompaniment when necessary.
Monitor utilization including ER visits, hospitalization admission/discharge information, and behavioral health services to find opportunities for engagement with members.
Document outreach efforts, patient interactions, and care coordination activities in the appropriate case management systems.
Build trusting relationships with patients from diverse backgrounds using culturally sensitive and strengths‑based approaches.
Participate in case conferences, training sessions, and quality improvement initiatives.
Minimum Qualifications
Associate’s degree with 3 years of professional experience in care coordination, health education, or case management required; OR
High school diploma/GED and 6 years’ experience in care coordination, health education, or case management required.
Experience working with vulnerable or marginalized populations, including a strong knowledge of HIV.
Field work experience is preferred.
Frequent travel within the community is required.
Must be comfortable conducting home visits and outreach in diverse settings.
Must be able to navigate NYC by mass transit.
Bilingual proficiency (English/Spanish or other languages) is highly desirable.
Occasional evening or weekend work may be required.
Professional Competencies
Strong interpersonal and communication skills to build rapport with patients and care teams.
Ability to navigate community settings and conduct face‑to‑face outreach.
Effective problem‑solving and organizational skills.
Knowledge of community resources and healthcare systems.
Proficiency with Microsoft Office and electronic health record systems.
Culturally competent approach to patient engagement.
Benefits
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discount programs
Commuter Benefits Programs
#J-18808-Ljbffr