Front Porch Communities & Services
Resident Services Coordinator - AH - Pilgrim Tower
Front Porch Communities & Services, California, Missouri, United States, 65018
Overview
The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focus on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPAA. Chinese language proficiency highly preferred. Responsibilities
Provide non-clinical case management and referral services to all resident sites, including securing the full range of social services as needed by individual residents. Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes. Conduct initial assessment within 30 days of move-in and update assessments including Intake, Individual, and ADL annually or as needed. Utilize and maintain accurate and timely documentation through AASC Online. Conduct initial resident assessment within 30 days of move-in. Submit weekly reports to the Housing Administrator and supervisor. Organize and coordinate on-site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living. Produce weekly reports and timely submissions to Housing Administrator, immediate supervisor, and contractor’s requests and HUD annual SfS (Standards for Success) Reports. Conduct outreach and engagement, monitor services periodically, and perform home visits when needed. Work closely with the Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that are mutually beneficial to residents. Create with volunteers to establish volunteer support programs. Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management. Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online). Maintain updated residents’ files and resources directory through online software (AASC Online). Attend staff meetings and Resident Services Coordinator ongoing training and/or conference. Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources. Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law. Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner. Produce program materials such as periodic resident newsletters. Other duties as assigned. Knowledge, Skills And Abilities
Strong verbal, written and interpersonal communication, listening, facilitation, problem solving, and decision making skills. Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff. Basic computer proficiency, including ability to maintain data in an electronic database, communicate via e-mail, use internet and operate word processing software to create program materials. Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults. Self-direct and work independently, but also function well as part of a team. Experience building relationships and partnerships with local service providers, community institutions and government agencies. Understanding of affordable housing operations and fair housing practices. Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals. Ability to multi-task and establish priorities in a sometimes busy and stressful environment. Education And Qualifications
Bachelor’s degree in Social Work, Sociology, Psychology, Gerontology, or related field or equivalent experience. Experience with or knowledge of HUD regulatory requirements is a plus. Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish or Farsi is a plus. Note: Some properties require fluency in specific languages. Note: Basic computer skills including ability to navigate the internet, use Outlook, create Word and Excel documents, and work with a web-based database. Must complete annual online training through learning management system and offsite in-person trainings as required. CA Driver License required—driving to various sites is required. Work Environment and Physical and Mental Requirements
The work environment is typically an office environment, community meeting room, or a resident’s apartment with moderate noise levels. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, hear and speak with peers and residents. Occasional lifting up to 25-30 pounds. Ability to drive 30% of the time to residents’ apartments throughout the region (mileage reimbursed at current federal rate). Must be able to work under time demands and remain calm and professional with a wide variety of personalities. Must have the ability to maintain professional boundaries and build trusting relationships with residents and staff. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Non-profit Organizations
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The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focus on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPAA. Chinese language proficiency highly preferred. Responsibilities
Provide non-clinical case management and referral services to all resident sites, including securing the full range of social services as needed by individual residents. Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes. Conduct initial assessment within 30 days of move-in and update assessments including Intake, Individual, and ADL annually or as needed. Utilize and maintain accurate and timely documentation through AASC Online. Conduct initial resident assessment within 30 days of move-in. Submit weekly reports to the Housing Administrator and supervisor. Organize and coordinate on-site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living. Produce weekly reports and timely submissions to Housing Administrator, immediate supervisor, and contractor’s requests and HUD annual SfS (Standards for Success) Reports. Conduct outreach and engagement, monitor services periodically, and perform home visits when needed. Work closely with the Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that are mutually beneficial to residents. Create with volunteers to establish volunteer support programs. Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management. Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online). Maintain updated residents’ files and resources directory through online software (AASC Online). Attend staff meetings and Resident Services Coordinator ongoing training and/or conference. Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources. Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law. Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner. Produce program materials such as periodic resident newsletters. Other duties as assigned. Knowledge, Skills And Abilities
Strong verbal, written and interpersonal communication, listening, facilitation, problem solving, and decision making skills. Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff. Basic computer proficiency, including ability to maintain data in an electronic database, communicate via e-mail, use internet and operate word processing software to create program materials. Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults. Self-direct and work independently, but also function well as part of a team. Experience building relationships and partnerships with local service providers, community institutions and government agencies. Understanding of affordable housing operations and fair housing practices. Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals. Ability to multi-task and establish priorities in a sometimes busy and stressful environment. Education And Qualifications
Bachelor’s degree in Social Work, Sociology, Psychology, Gerontology, or related field or equivalent experience. Experience with or knowledge of HUD regulatory requirements is a plus. Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish or Farsi is a plus. Note: Some properties require fluency in specific languages. Note: Basic computer skills including ability to navigate the internet, use Outlook, create Word and Excel documents, and work with a web-based database. Must complete annual online training through learning management system and offsite in-person trainings as required. CA Driver License required—driving to various sites is required. Work Environment and Physical and Mental Requirements
The work environment is typically an office environment, community meeting room, or a resident’s apartment with moderate noise levels. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, hear and speak with peers and residents. Occasional lifting up to 25-30 pounds. Ability to drive 30% of the time to residents’ apartments throughout the region (mileage reimbursed at current federal rate). Must be able to work under time demands and remain calm and professional with a wide variety of personalities. Must have the ability to maintain professional boundaries and build trusting relationships with residents and staff. Seniority level
Entry level Employment type
Part-time Job function
Other Industries
Non-profit Organizations
#J-18808-Ljbffr