Property Manager
KW Property Management & Consulting, Key Biscayne, Florida, United States, 33149
Overview
Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Responsibilities
As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. Work closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Demonstrate strong management, customer service, and supervisory skills. On assigned properties, act as the company’s primary coordinator to ensure efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables. Maintain complete and accurate property files and records, coordinate with headquarters support staff on management company procedures, and provide prompt, detailed, and accurate status reports on all properties assigned. Supervise on-site team members; develop specifications and evaluate service needs and performance in all areas of maintenance and management. Encourage staff to be professional and comply with safety standards; motivate teamwork. Establish and maintain collaborative working relationships between departments and with other project team members. Prepare for and chair team meetings as needed. Acquire and maintain current knowledge of state statutes and each client’s community documents, policies, and procedures. Coordinate move-in processes with new resident representatives and provide orientation to staff and building, review services, and building rules and regulations. Maintain high standards of performance and ensure service delivery through personal follow-up. Respond to phone calls and correspondence promptly and professionally. Maintain professional relationships with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Create management reports detailing administrative updates, financial overviews, property condition, project progress, and provide clear recommendations. Prepare professional presentations of reports, action plans, budgets, and bid analyses. Support KWPM’s GREAT values, philosophy, goals, and adherence to KWPM policies. Organize time effectively to balance multiple projects; attend monthly Manager’s meetings. Maintain and upload documents into management support systems accurately and up-to-date. Monitor contracts regularly; evaluate and negotiate contracts; ensure vendors provide certificates of insurance naming the Association and KW Property Management as additional insured and certificate holder; obtain copies of all business licenses from vendors and update documents accordingly. Maintain accurate records and organize files and policies per company standards; update Association communications regularly (menu boards, newsletters, Association website). Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Manage cash balances and project funding; oversee cash flow for capital improvements; monitor aging reports, timely legal action, and the collection module. Keep equipment maintenance logs and inventory up to date; update preventive maintenance manual quarterly. Qualifications
Education : Required: High School; Preferred: Bachelors. Experience : Required: 3 years as Community Property Manager managing community operations, staff, and service contracts. Licenses & Certifications : Required: Florida CAM license; Driver's License. Preferred: bilingual in English and Spanish. Skills and Competencies
Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility : This position is responsible for managing on-site staff. Work Environment
This job operates in a professional office environment and routinely uses standard office equipment. Physical Demands
Regularly required to talk or hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and walk the property daily, including stairs. Position Type/Hours
Full-time exempt position. Days and hours are Monday through Friday; business hours determined by client needs. Travel
Some local travel to attend training and/or meetings. Required Education and Experience (Detailed)
Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or similarly complex documents. Proficient with Microsoft Office applications. Must have a Florida CAM license and a valid FL Driver’s license. Flexibility to work extended hours, including nights and weekends. Ability to react and address emergency situations promptly. Some locations may require bilingual English and Spanish. Other Duties
Note: This job description is not exhaustive; duties may change at any time with or without notice. Compliance
Equal Opportunity Employer. This employer informs all applicants of their rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
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Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Responsibilities
As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. Work closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Demonstrate strong management, customer service, and supervisory skills. On assigned properties, act as the company’s primary coordinator to ensure efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables. Maintain complete and accurate property files and records, coordinate with headquarters support staff on management company procedures, and provide prompt, detailed, and accurate status reports on all properties assigned. Supervise on-site team members; develop specifications and evaluate service needs and performance in all areas of maintenance and management. Encourage staff to be professional and comply with safety standards; motivate teamwork. Establish and maintain collaborative working relationships between departments and with other project team members. Prepare for and chair team meetings as needed. Acquire and maintain current knowledge of state statutes and each client’s community documents, policies, and procedures. Coordinate move-in processes with new resident representatives and provide orientation to staff and building, review services, and building rules and regulations. Maintain high standards of performance and ensure service delivery through personal follow-up. Respond to phone calls and correspondence promptly and professionally. Maintain professional relationships with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Create management reports detailing administrative updates, financial overviews, property condition, project progress, and provide clear recommendations. Prepare professional presentations of reports, action plans, budgets, and bid analyses. Support KWPM’s GREAT values, philosophy, goals, and adherence to KWPM policies. Organize time effectively to balance multiple projects; attend monthly Manager’s meetings. Maintain and upload documents into management support systems accurately and up-to-date. Monitor contracts regularly; evaluate and negotiate contracts; ensure vendors provide certificates of insurance naming the Association and KW Property Management as additional insured and certificate holder; obtain copies of all business licenses from vendors and update documents accordingly. Maintain accurate records and organize files and policies per company standards; update Association communications regularly (menu boards, newsletters, Association website). Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Manage cash balances and project funding; oversee cash flow for capital improvements; monitor aging reports, timely legal action, and the collection module. Keep equipment maintenance logs and inventory up to date; update preventive maintenance manual quarterly. Qualifications
Education : Required: High School; Preferred: Bachelors. Experience : Required: 3 years as Community Property Manager managing community operations, staff, and service contracts. Licenses & Certifications : Required: Florida CAM license; Driver's License. Preferred: bilingual in English and Spanish. Skills and Competencies
Communication Proficiency Business Acumen Customer/Client Focus Decision Making Financial Management Results Driven Supervisory Responsibility : This position is responsible for managing on-site staff. Work Environment
This job operates in a professional office environment and routinely uses standard office equipment. Physical Demands
Regularly required to talk or hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and walk the property daily, including stairs. Position Type/Hours
Full-time exempt position. Days and hours are Monday through Friday; business hours determined by client needs. Travel
Some local travel to attend training and/or meetings. Required Education and Experience (Detailed)
Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or similarly complex documents. Proficient with Microsoft Office applications. Must have a Florida CAM license and a valid FL Driver’s license. Flexibility to work extended hours, including nights and weekends. Ability to react and address emergency situations promptly. Some locations may require bilingual English and Spanish. Other Duties
Note: This job description is not exhaustive; duties may change at any time with or without notice. Compliance
Equal Opportunity Employer. This employer informs all applicants of their rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
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