University Partners
Assistant Community Manager - Student Housing
Job Purpose: Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of leasing office.
Primary Duties & Responsibilities
Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
Maintain lease files and computer records for the community
Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
Coordinate the renewal program and ensure that all residents are contacted through the renewal process
Conduct a monthly market survey and recommend pricing changes
Follow up with the leasing team to ensure deadlines and standards are upheld
Maintain the integrity of all social media outlets for community
Suggest marketing recommendations and implement plan to achieve leasing goals
Perform administrative duties as assigned by the Community Manager
Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence
Specific Responsibilities (Daily/Weekly)
E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner
Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner
Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects
Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria
Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data
Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Yardi. Update renewal lease information once lease is received from leasing consultant
Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes
Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants
Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs
Work orders: Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure all work orders are called back
Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed
Qualifications
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
High degree of professionalism and demeanor resulting from previous property management or leasing experience
Good communication and listening skills
Excellent customer service and negotiation skills
Able to lead, manage and train others
Patient, even-tempered and works well under pressure
Able to be an effective team player and interacts well with others
Organized and detail-oriented
Firm, fair and consistent
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Education and Experience Requirements
Bachelor’s degree from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Other and/or Preferred Education/Experience
Knowledgeable in Microsoft Word/Excel/Entrata
Certificates, Licenses, Registrations None
Budget Responsibility Check all appropriate functions that apply to this job. Develop the budget and/or make recommendations that affect the allocation of funds. Administer the budget and/or make expenditure decisions once the budget has been approved. Monitor the budget and/or track the budget once it has been adopted. Coordinate the budget and/or participate in the data collection and organization of budget materials.
Job Performance and Success Factor Requirements
Cooperation, Influence, Teamwork & Business Relationships – 25%
Collaboration & Teamwork – 20%
Cooperation – 20%
Customer Service – 20%
Influence – 20%
Internal/External Relationships – 20%
Decision Making/Initiative – 25%
Analytical & Problem Solving – 16.67%
Decisive – 16.67%
Practical Judgment – 16.67%
Action‑Oriented – 16.67%
Confidence & Risk Taking – 16.67%
Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
Job Knowledge – 16.67%
Multi‑Tasking – 16.67%
Reporting – 16.67%
Work Quality – 16.67%
Work Quantity – 16.67%
Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
Ethics & Values – 14.29%
Integrity – 14.29%
Perseverance & Determination – 14.29%
Reliability & Punctuality – 14.29%
Time Management – 14.29%
Approachability & Composure – 14.29%
Verbal & Written Communication – 14.29%
Supervisory Responsibility Does this job have supervisory responsibilities? No
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at University Partners by 2x
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Athens, GA .
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Primary Duties & Responsibilities
Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
Maintain lease files and computer records for the community
Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
Coordinate the renewal program and ensure that all residents are contacted through the renewal process
Conduct a monthly market survey and recommend pricing changes
Follow up with the leasing team to ensure deadlines and standards are upheld
Maintain the integrity of all social media outlets for community
Suggest marketing recommendations and implement plan to achieve leasing goals
Perform administrative duties as assigned by the Community Manager
Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence
Specific Responsibilities (Daily/Weekly)
E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner
Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner
Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects
Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria
Yardi Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Yardi data
Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Yardi. Update renewal lease information once lease is received from leasing consultant
Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes
Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants
Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs
Work orders: Ensure work orders are entered into Yardi correctly. Actual entry can be delegated to leasing and maintenance. Ensure all work orders are called back
Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed
Qualifications
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with residents in a proactive, professional manner so as to reduce conflicts and uncertainty in a relatively quick manner.
High degree of professionalism and demeanor resulting from previous property management or leasing experience
Good communication and listening skills
Excellent customer service and negotiation skills
Able to lead, manage and train others
Patient, even-tempered and works well under pressure
Able to be an effective team player and interacts well with others
Organized and detail-oriented
Firm, fair and consistent
Effective time management skills
Able to maintain confidentiality
Able to follow directions from a supervisor
Able to understand and follow posted work rules and procedures
Able to accept constructive criticism
Able to work weekends or overtime as job requires
Education and Experience Requirements
Bachelor’s degree from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Other and/or Preferred Education/Experience
Knowledgeable in Microsoft Word/Excel/Entrata
Certificates, Licenses, Registrations None
Budget Responsibility Check all appropriate functions that apply to this job. Develop the budget and/or make recommendations that affect the allocation of funds. Administer the budget and/or make expenditure decisions once the budget has been approved. Monitor the budget and/or track the budget once it has been adopted. Coordinate the budget and/or participate in the data collection and organization of budget materials.
Job Performance and Success Factor Requirements
Cooperation, Influence, Teamwork & Business Relationships – 25%
Collaboration & Teamwork – 20%
Cooperation – 20%
Customer Service – 20%
Influence – 20%
Internal/External Relationships – 20%
Decision Making/Initiative – 25%
Analytical & Problem Solving – 16.67%
Decisive – 16.67%
Practical Judgment – 16.67%
Action‑Oriented – 16.67%
Confidence & Risk Taking – 16.67%
Effort & Self Development – 16.67%
Job Knowledge and/or Job Specific Skills – 25%
Job Knowledge – 16.67%
Multi‑Tasking – 16.67%
Reporting – 16.67%
Work Quality – 16.67%
Work Quantity – 16.67%
Creativity & Productivity – 16.67%
Professional/Technical/Communication Skills – 25%
Ethics & Values – 14.29%
Integrity – 14.29%
Perseverance & Determination – 14.29%
Reliability & Punctuality – 14.29%
Time Management – 14.29%
Approachability & Composure – 14.29%
Verbal & Written Communication – 14.29%
Supervisory Responsibility Does this job have supervisory responsibilities? No
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Referrals increase your chances of interviewing at University Partners by 2x
Get notified about new Assistant Community Manager jobs in
Athens, GA .
#J-18808-Ljbffr