Associate Director, Technology Services
George Mason University, Fairfax, Virginia, United States, 22032
Overview
Join to apply for the
Associate Director, Technology Services
role at
George Mason University .
Department:
Auxiliary Services and Operations
Classification:
Info Technology Spec 2
Job Category:
Classified Staff
Job Type:
Full-Time
Work Schedule:
Full-time (1.0 FTE, 40 hrs/wk)
Location:
Fairfax, VA
Workplace Type:
On Site Required
Sponsorship Eligibility:
Not eligible for visa sponsorship
Pay Band:
05
Salary:
$85,000-$95,000 - commensurate with education and experience
Criminal Background Check:
Yes
About The Department The purpose of Auxiliary and Business Services (ABS) is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value, increase student success, and enhance financial conditions.
About The Position The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including, members and guests of George Mason to ensure the security and safety of the Mason community. This position will develop, implement, and manage the institution’s physical security systems.
This position is responsible for supervision of the Card Access Security Office (CASO) team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system, the University’s camera systems, as well as any other connected systems.
The Associate Director ensures that projects meet the department and divisional business needs, and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems, desktops, peripherals, and other needed equipment. Further, this position will ensure the confidentiality and security of all University information in compliance with George Mason University’s computing policies. The Associate Director, Technology Services supervises a team of technology specialists and CASO operations.
Responsibilities
Project/Process Management
Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance
Delegate project leads, manage and lead work teams as required
Develop and manage operations, processes, and staffing for the assigned systems
Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards
Monitor and manage budgets for CASO operations and Technology Services
Manage and coordinate with the University’s security program to avoid and/or control losses and apply the processes necessary to provide a secure environment
Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization’s ability to deliver services
Develop standard operating procedures for IT operations for the division
Develop ways to enhance integrations with other University systems and streamline processes
Develop, manage or conduct surveys and analyses of processes and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities
Application/System Administration
Oversee and manage the design, development, and maintenance of all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules
Responsible for operations and performance of assigned applications and systems
Ensure compliance with industry standards of assigned applications and systems
Ensure development of technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications in adherence to SDLC best practices
Provide support and guidance to internal customers during application development and post deployment
Manage and mentor full-time employees and student staff in developing skills necessary to develop and maintain applications and systems
Participate and help manage an on-call rotation for after hours, critical, system-wide outages and emergencies
Provide support for departmental events, both on site and at remote locations
Documentation and Policy
Lead IT team in development and practice of documentation standards for documenting applications, systems, and procedures
Ensure documentation compliance for all processes and procedures for operational processes as well as technical ones
Ensure access and permissions are correct for systems and that all systems are within compliance of local, state, industry, and University guidelines
Develop standard operating procedures around the security and management of systems, including a robust policy for patching systems
Ensure that risk analysis, business impact, and continuity documentation is created and maintained for all ABS applications and systems
Ensure timely and accurate response to auditing requests
Ensure that all staff is trained on GMU computing policies
Infrastructure/Systems Oversight
Continual monitoring of critical infrastructure systems to ensure proper operation of supported systems
Monitoring of all systems to ensure proper operation
Collect daily information on any system issues or anomalies and properly respond to them and notify where appropriate
Continuous optimization of systems to ensure peak performance
Ensure all underlying platforms and methods can meet the daily needs of our applications and mission
Maintain records on all systems and generate reports as needed
Ensure compliance of all systems for any audits
Risk Assessment
Select, design, implement, and manage card access security measures to reduce risk
Conduct physical security walk-throughs to ensure proper security and integrity of space
Assess the effectiveness of the security measures by testing and monitoring
Provide supervision and guidance regarding new technologies and ensure proper deployment
Conduct system reviews to ensure security and stability
Qualifications
Bachelor’s degree in related field or equivalent combination of education and experience
Demonstrated experience managing IT projects (planning, resources, budgets, scope)
Demonstrated experience in SQL Server database, including application development
Demonstrated experience in Windows desktop and server environments
Experience as an IT manager with a focus on customer service
Knowledge of IT management best practices
Knowledge of electronic and mechanical access control systems
Knowledge of physical security best practices
Knowledge of integration techniques and processes
Excellent analytical and strategic thinking skills
Strong written and verbal communication skills
Experience with application administration duties (controls, auditing, integrations, upgrades)
Ability to manage multiple projects in a changing environment
Ability to supervise and manage staff effectively
Preferred Qualifications
Master’s degree in related field
Experience supervising staff
Experience with an electronic card access system is highly desired
Instructions To Applicants For full consideration, applicants must apply for
Associate Director, Technology Services
at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date:
October 8, 2025
For Full Consideration, Apply by:
October 29, 2025
Open Until Filled:
Yes
Additional Information Mason is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Openings and location Openings related to this role appear under postings in the GMU job portal. Open until filled: Yes. Location: Fairfax, VA. On-site required.
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Associate Director, Technology Services
role at
George Mason University .
Department:
Auxiliary Services and Operations
Classification:
Info Technology Spec 2
Job Category:
Classified Staff
Job Type:
Full-Time
Work Schedule:
Full-time (1.0 FTE, 40 hrs/wk)
Location:
Fairfax, VA
Workplace Type:
On Site Required
Sponsorship Eligibility:
Not eligible for visa sponsorship
Pay Band:
05
Salary:
$85,000-$95,000 - commensurate with education and experience
Criminal Background Check:
Yes
About The Department The purpose of Auxiliary and Business Services (ABS) is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value, increase student success, and enhance financial conditions.
About The Position The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including, members and guests of George Mason to ensure the security and safety of the Mason community. This position will develop, implement, and manage the institution’s physical security systems.
This position is responsible for supervision of the Card Access Security Office (CASO) team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system, the University’s camera systems, as well as any other connected systems.
The Associate Director ensures that projects meet the department and divisional business needs, and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems, desktops, peripherals, and other needed equipment. Further, this position will ensure the confidentiality and security of all University information in compliance with George Mason University’s computing policies. The Associate Director, Technology Services supervises a team of technology specialists and CASO operations.
Responsibilities
Project/Process Management
Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance
Delegate project leads, manage and lead work teams as required
Develop and manage operations, processes, and staffing for the assigned systems
Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards
Monitor and manage budgets for CASO operations and Technology Services
Manage and coordinate with the University’s security program to avoid and/or control losses and apply the processes necessary to provide a secure environment
Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization’s ability to deliver services
Develop standard operating procedures for IT operations for the division
Develop ways to enhance integrations with other University systems and streamline processes
Develop, manage or conduct surveys and analyses of processes and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities
Application/System Administration
Oversee and manage the design, development, and maintenance of all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules
Responsible for operations and performance of assigned applications and systems
Ensure compliance with industry standards of assigned applications and systems
Ensure development of technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications in adherence to SDLC best practices
Provide support and guidance to internal customers during application development and post deployment
Manage and mentor full-time employees and student staff in developing skills necessary to develop and maintain applications and systems
Participate and help manage an on-call rotation for after hours, critical, system-wide outages and emergencies
Provide support for departmental events, both on site and at remote locations
Documentation and Policy
Lead IT team in development and practice of documentation standards for documenting applications, systems, and procedures
Ensure documentation compliance for all processes and procedures for operational processes as well as technical ones
Ensure access and permissions are correct for systems and that all systems are within compliance of local, state, industry, and University guidelines
Develop standard operating procedures around the security and management of systems, including a robust policy for patching systems
Ensure that risk analysis, business impact, and continuity documentation is created and maintained for all ABS applications and systems
Ensure timely and accurate response to auditing requests
Ensure that all staff is trained on GMU computing policies
Infrastructure/Systems Oversight
Continual monitoring of critical infrastructure systems to ensure proper operation of supported systems
Monitoring of all systems to ensure proper operation
Collect daily information on any system issues or anomalies and properly respond to them and notify where appropriate
Continuous optimization of systems to ensure peak performance
Ensure all underlying platforms and methods can meet the daily needs of our applications and mission
Maintain records on all systems and generate reports as needed
Ensure compliance of all systems for any audits
Risk Assessment
Select, design, implement, and manage card access security measures to reduce risk
Conduct physical security walk-throughs to ensure proper security and integrity of space
Assess the effectiveness of the security measures by testing and monitoring
Provide supervision and guidance regarding new technologies and ensure proper deployment
Conduct system reviews to ensure security and stability
Qualifications
Bachelor’s degree in related field or equivalent combination of education and experience
Demonstrated experience managing IT projects (planning, resources, budgets, scope)
Demonstrated experience in SQL Server database, including application development
Demonstrated experience in Windows desktop and server environments
Experience as an IT manager with a focus on customer service
Knowledge of IT management best practices
Knowledge of electronic and mechanical access control systems
Knowledge of physical security best practices
Knowledge of integration techniques and processes
Excellent analytical and strategic thinking skills
Strong written and verbal communication skills
Experience with application administration duties (controls, auditing, integrations, upgrades)
Ability to manage multiple projects in a changing environment
Ability to supervise and manage staff effectively
Preferred Qualifications
Master’s degree in related field
Experience supervising staff
Experience with an electronic card access system is highly desired
Instructions To Applicants For full consideration, applicants must apply for
Associate Director, Technology Services
at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date:
October 8, 2025
For Full Consideration, Apply by:
October 29, 2025
Open Until Filled:
Yes
Additional Information Mason is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Openings and location Openings related to this role appear under postings in the GMU job portal. Open until filled: Yes. Location: Fairfax, VA. On-site required.
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