SMB Growth Manager
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Qualia
At Qualia, we’ve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
What You’ll Work On We seek a Growth Manager to join our team as a key partner in developing expansion and retention strategies for our SMB customers. You will work closely with various teams throughout the company and develop partnerships with important players in the real estate space. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia’s suite of digital real estate products.
Responsibilities
Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell/cross-sell
Proactively identify at‑risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects requiring collaboration (both internally and externally) with multiple teams to execute successfully
Understand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go‑to‑market strategies for SMB accounts
Develop and execute continuous, client‑based communications to monitor success, adoption, and satisfaction of Qualia’s products and services
Align with both internal and external product teams to implement Qualia’s products
Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de‑escalate customer issues
Qualifications
1‑3 years of experience in a sales, renewals, or customer success role
Strong track record of sales accomplishments leading commercial negotiations in a quota‑carrying role
Experience with cloud‑based/SaaS business process solution offerings
Proven expertise working with decision‑makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high‑energy, results‑driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills
Proactive, organized, and comfortable getting on the phone with customers
Ability to handle ambiguity and overcome objections while working across multiple products
Preferred: experience managing full customer life cycles including commercial conversations
Preferred: intermediate/advanced Excel skills and experience using Salesforce
Based in Austin, TX, with the ability to work in the office a minimum of three days per week is required.
Why Qualia Qualia is made up of incredibly bright, mission‑driven coworkers who are passionate about using technology to solve real‑world problems—and we’re growing quickly. We’re committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well‑being through professional development, parental leave, and a flexible time‑off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all‑hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal‑opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.
#J-18808-Ljbffr
–
Qualia
At Qualia, we’ve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
What You’ll Work On We seek a Growth Manager to join our team as a key partner in developing expansion and retention strategies for our SMB customers. You will work closely with various teams throughout the company and develop partnerships with important players in the real estate space. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia’s suite of digital real estate products.
Responsibilities
Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell/cross-sell
Proactively identify at‑risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects requiring collaboration (both internally and externally) with multiple teams to execute successfully
Understand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go‑to‑market strategies for SMB accounts
Develop and execute continuous, client‑based communications to monitor success, adoption, and satisfaction of Qualia’s products and services
Align with both internal and external product teams to implement Qualia’s products
Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de‑escalate customer issues
Qualifications
1‑3 years of experience in a sales, renewals, or customer success role
Strong track record of sales accomplishments leading commercial negotiations in a quota‑carrying role
Experience with cloud‑based/SaaS business process solution offerings
Proven expertise working with decision‑makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high‑energy, results‑driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills
Proactive, organized, and comfortable getting on the phone with customers
Ability to handle ambiguity and overcome objections while working across multiple products
Preferred: experience managing full customer life cycles including commercial conversations
Preferred: intermediate/advanced Excel skills and experience using Salesforce
Based in Austin, TX, with the ability to work in the office a minimum of three days per week is required.
Why Qualia Qualia is made up of incredibly bright, mission‑driven coworkers who are passionate about using technology to solve real‑world problems—and we’re growing quickly. We’re committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well‑being through professional development, parental leave, and a flexible time‑off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all‑hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal‑opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.
#J-18808-Ljbffr