In2 Saas Recruitment
Customer Success Director - Digital Lending SaaS
In2 Saas Recruitment, Port Chester, New York, United States
Customer Success Director - Digital Lending SaaS
SaaS Sector: Finance and Banking / FinTech Job Discipline: SaaS RevOps Job Type: Permanent Region: USA-West Coast - United States Compensation: $135,000.00 - $165,000.00 Year +40-60k OTE +Package About the Client
Our client is a SaaS pioneer in digital lending, enabling banks, credit unions, and FinTech lenders to deliver fast, automated loan journeys. Their cloud-native lending platform has helped clients cut loan processing times by 60% while reducing risk exposure. They are expanding aggressively across North America and need senior customer success leadership. The Role
As Customer Success Director, you will lead enterprise client relationships post-sale, ensuring clients achieve maximum ROI, renew, and expand. You will work closely with product and engineering to translate client needs into innovations that set the platform apart. Key Responsibilities
Own relationships with enterprise banking and credit clients across the US. Drive adoption, utilisation, and measurable ROI of the SaaS platform. Develop success plans aligned to client business outcomes. Lead QBRs with senior executives (CIO, Head of Lending, Chief Risk). Identify upsell opportunities and partner with Sales on expansion deals. Proactively manage churn risk, ensuring client satisfaction. Partner with Product to capture and prioritise client feedback. Build best-practice frameworks for enterprise customer success. Mentor a team of Customer Success Managers. Report quarterly on renewals, expansions, and NPS performance. Candidate Profile
7+ years in SaaS customer success leadership (FinTech ideal). Strong knowledge of lending, credit, or banking technology. Experience managing $5m+ ARR portfolios. Executive presence with ability to engage senior banking leaders. Commercial mindset, comfortable owning renewals/expansions. Strong collaborator across Product, Sales, and Engineering. Why Apply
Take on a high-impact leadership role driving customer success in one of the fastest-growing areas of FinTech, with excellent growth potential and visibility.
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SaaS Sector: Finance and Banking / FinTech Job Discipline: SaaS RevOps Job Type: Permanent Region: USA-West Coast - United States Compensation: $135,000.00 - $165,000.00 Year +40-60k OTE +Package About the Client
Our client is a SaaS pioneer in digital lending, enabling banks, credit unions, and FinTech lenders to deliver fast, automated loan journeys. Their cloud-native lending platform has helped clients cut loan processing times by 60% while reducing risk exposure. They are expanding aggressively across North America and need senior customer success leadership. The Role
As Customer Success Director, you will lead enterprise client relationships post-sale, ensuring clients achieve maximum ROI, renew, and expand. You will work closely with product and engineering to translate client needs into innovations that set the platform apart. Key Responsibilities
Own relationships with enterprise banking and credit clients across the US. Drive adoption, utilisation, and measurable ROI of the SaaS platform. Develop success plans aligned to client business outcomes. Lead QBRs with senior executives (CIO, Head of Lending, Chief Risk). Identify upsell opportunities and partner with Sales on expansion deals. Proactively manage churn risk, ensuring client satisfaction. Partner with Product to capture and prioritise client feedback. Build best-practice frameworks for enterprise customer success. Mentor a team of Customer Success Managers. Report quarterly on renewals, expansions, and NPS performance. Candidate Profile
7+ years in SaaS customer success leadership (FinTech ideal). Strong knowledge of lending, credit, or banking technology. Experience managing $5m+ ARR portfolios. Executive presence with ability to engage senior banking leaders. Commercial mindset, comfortable owning renewals/expansions. Strong collaborator across Product, Sales, and Engineering. Why Apply
Take on a high-impact leadership role driving customer success in one of the fastest-growing areas of FinTech, with excellent growth potential and visibility.
#J-18808-Ljbffr