Overview
Work Here. Change Lives. Nashville based hotel owns and operates the Top 3 Boutique Hotels in Nashville, TN, and is the only hotel company in America to give away the majority of its profits to those experiencing homelessness.
Mission Hotels is looking for someone seeking a successful long-term career in hospitality property management. Rated #1 on Tripadvisor for specialty lodging in Nashville, we're looking for an energetic team player to help manage our hotels (The Russell, 506 Lofts, and The Gallatin). This is a great opportunity for recent graduates or someone with customer service experience looking to leverage their high energy and positivity into a career in the hospitality field.
Key Functions
Promptly address daily guest communications (calls, texts, & email), booking inquiries, and reservations
Report and troubleshoot software issues with vendors as necessary
Complete room checks for arriving guests and work closely with team members/cleaning staff to provide an exceptional guest experience
Foster vendor relationships and manage hotel maintenance and repairs
Collect payments in our software system (WebRezPro) and code invoices
Additional opportunities to serve the team and brand as needed, including special projects
Assist with responding to guest reviews and updating review reports
Qualifications / Requirements
1-2+ years of customer service experience preferred (not required)
Bachelor's degree preferred
Must be optimistic with a servant's heart
Tech-savvy with proficiency in all things GSuite
8:30 - 5:00 p.m. Mon - Fri with availability for rotating on-call hours for nights and weekends
All team members are typically on-call 1 weeknight per week & 1 weekend per month. They do not need to be on-site when on-call.
Compensation and Benefits
Competitive Salary
Health/Dental/Vision Insurance & HSA Contribution
Generous PTO and Paid Holidays
1 Philanthropic day per year + Annual Donation to your charity of choice
Cell Phone and Professional Development Allowance
Additional Information Our Vision: Building America's Most Generous Real Estate Company - Redeeming Hospitality one team member, experience, and property at a time.
Our Culture: We've built our company around the pillar "to whom much is given, much will be required." We believe we're called to share our time, talents, and treasures with our community and those around us, and we try to live this out each day. You'll find we have an energetic, positive environment where you will truly make a difference.
Our Values
Team Over Self: Making decisions in light of the team's goals and needs
Aggressive Learning: Continually seeking personal and professional development
Drive: Hungry spirit, entrepreneurial mindset
Give It Away: Living and giving with a posture of generosity (time, talents, treasures)
Relentless Optimism: Believing we can & will solve the challenges that come with excellent work
Fun Matters: Occasionally our CEO wears a mullet wig; not a joke
EOE
#J-18808-Ljbffr
Mission Hotels is looking for someone seeking a successful long-term career in hospitality property management. Rated #1 on Tripadvisor for specialty lodging in Nashville, we're looking for an energetic team player to help manage our hotels (The Russell, 506 Lofts, and The Gallatin). This is a great opportunity for recent graduates or someone with customer service experience looking to leverage their high energy and positivity into a career in the hospitality field.
Key Functions
Promptly address daily guest communications (calls, texts, & email), booking inquiries, and reservations
Report and troubleshoot software issues with vendors as necessary
Complete room checks for arriving guests and work closely with team members/cleaning staff to provide an exceptional guest experience
Foster vendor relationships and manage hotel maintenance and repairs
Collect payments in our software system (WebRezPro) and code invoices
Additional opportunities to serve the team and brand as needed, including special projects
Assist with responding to guest reviews and updating review reports
Qualifications / Requirements
1-2+ years of customer service experience preferred (not required)
Bachelor's degree preferred
Must be optimistic with a servant's heart
Tech-savvy with proficiency in all things GSuite
8:30 - 5:00 p.m. Mon - Fri with availability for rotating on-call hours for nights and weekends
All team members are typically on-call 1 weeknight per week & 1 weekend per month. They do not need to be on-site when on-call.
Compensation and Benefits
Competitive Salary
Health/Dental/Vision Insurance & HSA Contribution
Generous PTO and Paid Holidays
1 Philanthropic day per year + Annual Donation to your charity of choice
Cell Phone and Professional Development Allowance
Additional Information Our Vision: Building America's Most Generous Real Estate Company - Redeeming Hospitality one team member, experience, and property at a time.
Our Culture: We've built our company around the pillar "to whom much is given, much will be required." We believe we're called to share our time, talents, and treasures with our community and those around us, and we try to live this out each day. You'll find we have an energetic, positive environment where you will truly make a difference.
Our Values
Team Over Self: Making decisions in light of the team's goals and needs
Aggressive Learning: Continually seeking personal and professional development
Drive: Hungry spirit, entrepreneurial mindset
Give It Away: Living and giving with a posture of generosity (time, talents, treasures)
Relentless Optimism: Believing we can & will solve the challenges that come with excellent work
Fun Matters: Occasionally our CEO wears a mullet wig; not a joke
EOE
#J-18808-Ljbffr