Client Summary
Fast-growing, multi-location dermatology practice with a strong reputation for clinical excellence and patient care
Offers a unique blend of medical, cosmetic, and research-based services in a modern, well-supported setting
Led by a nationally recognized physician-entrepreneur with a bold vision for growth and innovation
Operates with a collaborative, upbeat culture that attracts top-tier talent and fosters professional development
Investing in strategic expansion, technology adoption, and data‑driven operations to scale impact and elevate the patient experience
Powered by a high‑performing team of providers and support staff, delivering exceptional outcomes in a competitive market
Position Responsibilities Operational Leadership
Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience.
Ensure scheduling accuracy and efficiency across all channels, including online, in‑person, and call center operations.
Maintain standardized, thorough check‑in/check‑out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy.
Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices.
Encourage ownership, proactive problem‑solving, and collaboration to maintain a high‑performing, patient‑focused team.
Operations
Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow.
Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers.
Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care.
Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards.
Define, track, and report KPIs across departments to drive performance and continuous improvement.
Staff Development & Culture
Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager.
Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams.
Strategic & Operational Improvements
Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience.
Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability.
Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation.
Support initiatives that drive cost efficiency and strengthen vendor management.
Experience & Skills Required Experience and Qualifications
Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting
Proven experience scaling or growing multi‑provider medical practices
Strong background in billing oversight and front office operations
Demonstrated ability to create, analyze, and act on performance metrics and business reports
Familiarity with AdvancedMD, Modernizing Medicine, or similar EMR/PM systems
Experience in cosmetic medicine, plastic surgery, or other cash‑pay models preferred
Exceptional communication, leadership, and organizational skills
High emotional intelligence with the ability to collaborate across functions and roles
Bachelor’s degree preferred, though not required
Ability to work on‑site daily at the office and flex between locations as needed
Positive, upbeat, and optimistic mindset
Collaborative, solution‑focused, flexible, and proactive problem‑solver
Honest and loyal, with a strong cultural fit and team‑first mentality
Capable of working independently and making sound, data‑informed decisions
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Fast-growing, multi-location dermatology practice with a strong reputation for clinical excellence and patient care
Offers a unique blend of medical, cosmetic, and research-based services in a modern, well-supported setting
Led by a nationally recognized physician-entrepreneur with a bold vision for growth and innovation
Operates with a collaborative, upbeat culture that attracts top-tier talent and fosters professional development
Investing in strategic expansion, technology adoption, and data‑driven operations to scale impact and elevate the patient experience
Powered by a high‑performing team of providers and support staff, delivering exceptional outcomes in a competitive market
Position Responsibilities Operational Leadership
Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience.
Ensure scheduling accuracy and efficiency across all channels, including online, in‑person, and call center operations.
Maintain standardized, thorough check‑in/check‑out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy.
Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices.
Encourage ownership, proactive problem‑solving, and collaboration to maintain a high‑performing, patient‑focused team.
Operations
Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow.
Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers.
Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care.
Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards.
Define, track, and report KPIs across departments to drive performance and continuous improvement.
Staff Development & Culture
Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager.
Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams.
Strategic & Operational Improvements
Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience.
Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability.
Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation.
Support initiatives that drive cost efficiency and strengthen vendor management.
Experience & Skills Required Experience and Qualifications
Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting
Proven experience scaling or growing multi‑provider medical practices
Strong background in billing oversight and front office operations
Demonstrated ability to create, analyze, and act on performance metrics and business reports
Familiarity with AdvancedMD, Modernizing Medicine, or similar EMR/PM systems
Experience in cosmetic medicine, plastic surgery, or other cash‑pay models preferred
Exceptional communication, leadership, and organizational skills
High emotional intelligence with the ability to collaborate across functions and roles
Bachelor’s degree preferred, though not required
Ability to work on‑site daily at the office and flex between locations as needed
Positive, upbeat, and optimistic mindset
Collaborative, solution‑focused, flexible, and proactive problem‑solver
Honest and loyal, with a strong cultural fit and team‑first mentality
Capable of working independently and making sound, data‑informed decisions
#J-18808-Ljbffr