SF Fire Credit Union is hiring: Digital Media Designer in San Francisco

Where It All Began

In 1951 SF Fire Credit Union first opened its doors from a modest 10? 15? office space in 17 Engine. It was from those humble beginningswhere everyone pitched in to help one another in their communitythat the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union's bond with the people for whom this credit union was created.

What We Stand For

There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team. First, do they align with our values? Be Personal Walk the Member/Employee Path Be a Leader Empower, Collaborate, Own Be Outside the Box Innovate, Educate, Engage Be Real Integrity and Transparency Matter Be the Connection Serve our Community Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?

What It Feels Like

Most days it feels more like going to work with a big family. Whether it's a potluck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we're here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an "in-this-together" attitude. While we're driven to do great work, we also value real work/life balance.

Is This the Career for You?

This role will be instrumental in helping to amplify the SF Fire Credit Union story and help us increase visibility in the communities we serve. You should live and breathe social media, video creation, design and be a strategic thinker. A strong understanding of social media, digital platforms, and emerging technology and media trends is required. You'll have an active role in launching digital campaigns and assisting with ever-growing and evolving marketing initiatives.

What You Get To Do

Work with the Marketing team to produce visual content that supports our credit union and departmental goals

Create still and animated media for social media, ad platforms, and other platforms that align with our visual brand identity and narrative

Have a thorough understanding of social media platforms and trends, what attracts attention and engagement

Have strong video and audio production and editing skills

Design creative assets independently, but also have the ability to work with other designers or agencies for production needs

Occasionally do after effects, gif/video editing, re-sizing, and TikTok/IG filter creations

Work with creative director and marketing partners to build out treatments for video ideas, create scripts and shot lists, and manage a production schedule.

Guide the production of externally-produced pieces, from animated shorts to documentary-style clips, social cuts, ad spots, web series, and interview bits.

Help identify compelling story ideas and filter what should/shouldn't be produced as a video segment vs. graphic design, infographic, still photos, or other content format.

Assist with marketing campaigns and promotions by working with cross-functional credit union teams and third-party partners, where needed

Assist with quality control of all digital campaign content

Monitor competitive landscape to track industry trends around social media, video, audio and new technologies (such as generative AI) and share insights with the team

Project manage occasional large omni-channel campaigns and initiatives

Attend and provide event support by capturing photos and videos to be used internally and on social media (occasionally on the weekends)

Organize and manage internal media archive

Other duties as assigned

What We Look For In You

Bachelor's degree (B.A.) from four-year college or university, or relevant experience

A demonstrable portfolio of social media or relevant assets

Minimum 3 years or more of relevant digital content creation experience for an agency or brand

Must be able to work a hybrid schedule- 2 to 3 days a week in our SF office

Active user on social media especially TikTok

Experience using design and video editing software such as Adobe Creative Suite, After Effects, Sketch, etc.

Proficient in Microsoft Office products

Strong creative visual storytelling skills

Able to start a project from scratch without needing any sketches/excessive direction

Expert knowledge of image and motion graphics software and be skilled with every step of the design and animation process from concept to the final deliverable

Project management skills

Experience working with a creative team (designers, animators, writers, acting and voice talent, etc)

Analytics experience and data-driven mindset

General marketing experience is a plus

Knowledge of WordPress and content management systems a plus

Excellent communication skills, with high attention to detail

Confidence and curiosity in asking questions for clarification, willingness and desire to learn

Must be flexible and able to quickly react to last minute changes, with accuracy and thoughtfulness

Able to contribute and thrive with minimal direction

Ability to multitask in high-pressure situations

Strong scheduling and calendar prioritization skills

Required Competencies:

We are of Service to Members Above All Else

Builds strong relationships with members and fellow employees. Empathizes with those who seek their assistance, and succeeds in delivering exceptional service when meeting the needs of others. Appreciates the contributions made by others to meet goals, and shares in the success when achieving them.

Customer Focus

Is dedicated to meeting the expectations of internal and external customers

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds appropriate rapport

Approachability

Spends extra effort to put others at ease

Is easy to approach and talk to

Can be warm, pleasant and gracious

Peer Relationships

Can quickly find common ground and solve problems for the good of all

Is seen as a team player and is cooperative

Easily gains trust and support of peers; can be candid with peers

We Win Together

Readily assumes responsibility, and overcomes obstacles to complete objectives which help the organization achieve its goals. Demonstrates a strong commitment to excellence by being dependable, meeting deadlines, and delivering high-quality and error-free work.

Decision Quality

Makes good decisions based upon a mixture of analysis, experience and judgment

Sought out by others for advice and solutions

Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time

Problem Solving

Probes all fruitful sources for answers

Uses rigorous logic to solve difficult problems with effective solutions

Looks beyond the obvious and doesn't stop at the first answers

Drive For Results

Steadfastly pushes self and others for results

Tracks progress and completion of activities to accomplish stated objectives

Modifies planned actions when necessary to achieve desired results

We are Authentic, Transparent, and Honest

Builds strong relationships within the entire organization, across all levels and departments. Treats colleagues with respect and prioritizes success of the team over their own personal interest.

Interpersonal Savvy

Relates well to all kinds of people; uses diplomacy and tact

Builds constructive and effective relationships

Works to make a particular impression on others to help achieve work-related objectives

Integrity and Trust

Is widely trusted; is seen as a direct