ClifyX
Direct message the job poster from ClifyX
(W2 only, No C2C--Looking only USC, Green card)
Job Description
Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.
Strong hands‑on experience with:
User management:
Roles, Profiles, Permission Sets, Delegated Admin.
Object & field configuration:
Custom objects, fields, record types, page layouts.
Automation:
Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy. Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
Ability to read and interpret Apex logs.
Knowledge of SOQL/SOSL queries for data validation and debugging.
Required Skills & Qualifications
5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
Experience with ITSM tools like ServiceNow, Jira.
Preferred Certifications: (No certifications listed)
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr
(W2 only, No C2C--Looking only USC, Green card)
Job Description
Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.
Strong hands‑on experience with:
User management:
Roles, Profiles, Permission Sets, Delegated Admin.
Object & field configuration:
Custom objects, fields, record types, page layouts.
Automation:
Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy. Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
Ability to read and interpret Apex logs.
Knowledge of SOQL/SOSL queries for data validation and debugging.
Required Skills & Qualifications
5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
Experience with ITSM tools like ServiceNow, Jira.
Preferred Certifications: (No certifications listed)
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr