Metropolitan Family Services
Senior Domestic Violence Advocate (Shelter & Hotline)
Metropolitan Family Services, Wheaton, Illinois, United States, 60189
Senior Domestic Violence Advocate (Shelter & Hotline)
Job Category:
Other
Requisition Number:
SENIO004964
Posted:
December 19, 2025
Employment Type:
Full-Time
Location DuPage County, 222 E Willow Ave, Wheaton, IL 60187, USA
Metropolitan Family Services
empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!
We are now hiring for full-time
Senior DV Advocates
to join our
Family Shelter Service team
at our
DuPage
office. This is a meaningful opportunity to support survivors and be part of a compassionate, mission-driven program. If you are passionate about advocacy, crisis support, and making a direct impact in your community, we encourage you to apply.
This role is part of a
24-hour program, and flexibility in scheduling is required to ensure continuous coverage.
Shift assignments may vary based on program needs; the organization typically offers consistent scheduling: a five-day, 8-hour shifts workweek including one weekend day, with holiday coverage as needed.
Shift Schedule
7:00 a.m. – 3:00 p.m.
3:00 p.m. – 11:00 p.m.
11:00 p.m. – 7:00 a.m.
Salary:
The average starting salary for this position will fall in the range of
$44,000
and
$50,000
annually. Placement within the range depends on skill and experience level.
$1,000 Sign-on Bonus
for first-time employees with MFS for staff hired for overnight shifts! ($500 on the first paycheck and $500 after one year of employment).
Responsibilities
Provides direct services to survivors of domestic abuse and/or their children, including crisis intervention, safety planning, emotional support, advocacy, life skills development, parenting support, information, and referrals. Services may be in-person, virtual, or by phone; conducted individually, in groups, with families, or communally.
Assesses and effectively responds to the needs of survivors seeking supportive services using short‑term, strengths‑based interventions.
In partnership with the client, develops and regularly reviews a service plan that describes the client’s goals and tracks progress toward those goals.
Develops and maintains a strong working knowledge of MFS programs and community-based resources; facilitates linkages with services both within MFS and in the community.
Assists DV Program Supervisor with variable administrative duties, including staff training and support; development and maintenance of shift schedules, data collection and reporting; and backup for Program Supervisor or other staff as needed.
Provides consultation to other staff as needed and assumes a leadership role in fostering positive working relationships with community partners.
Administers any required assessments and outcome tools at designated intervals.
Attends mandatory group supervision and program/agency meetings; may facilitate team meetings in the absence of the DV Program Supervisor.
Collaborates with departmental staff and other programs to provide comprehensive services for clients.
Completes paperwork in a timely manner, including case notes and other documentation needed for a client’s file.
Meets contract, grant, and program expectations, including timelines and reporting requirements.
Stays current with developments in the domestic violence field; attends workshops, conferences, etc., to enhance professional development.
Establishes and maintains contact with local agencies, organizations, and partnering sites; represents Metropolitan Family Services and the domestic violence program professionally in the community.
Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
Assists the Program Supervisor in compiling and submitting information for the biannual IL CDVP training, supervision, and CEU‑granting site status renewals.
Other duties may be assigned.
Knowledge, Skills & Abilities
Knowledge of community resources, advocacy, crisis intervention skills, and an understanding of trauma and Trauma‑Informed Care.
Empathic, non‑judgmental, service‑oriented attitude; recognizes survivors as the experts of their own lives and partners with them to build strengths.
Ability to respond appropriately in varied situations and work with minimal supervision.
Problem‑solving both independently and collaboratively within a team; demonstrates professionalism, flexibility, and mature judgment.
Demonstrates self‑awareness, insight, and commitment to ongoing professional growth; models healthy boundaries and self‑care with clients and coworkers.
Excellent verbal and written communication skills; strong organizational skills; effectiveness with diverse populations.
Effective interaction with diverse individuals, groups, and staff.
Accommodates flexibility in work schedule, including variable evenings and weekends.
Operates general office equipment and has basic computer knowledge.
Qualifications
Associate’s degree and 3+ years’ experience, including experience in domestic violence survivor services and other services as appropriate to the specific role (required).
Bachelor’s degree and 1+ years’ experience, including experience in domestic violence survivor services and other services as appropriate to the specific role (required).
Illinois Certified Domestic Violence Professional (CDVP) certification (preferred).
40‑hour Domestic Violence training (preferred) at time of hire; required at first opportunity upon hire and before contact with DV program clients.
Additional Requirements
Satisfactorily pass all relevant screenings and criminal background checks.
Transportation / Travel Requirements
Driving for work required with a personally owned vehicle; travel between sites required.
Physical Demands Requires sitting and standing for sustained periods; frequent talking, hearing, use of hands and fingers; occasional standing, bending, stretching, stooping, kneeling, or crouching; close visual acuity needed for data analysis, transcription, and computer use.
Benefits Metropolitan Family Services offers a comprehensive benefits package.
Blue Cross and Blue Shield Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
Contributions of $2,000 to individual HSA accounts and $4,000 to family HSA accounts, pro‑rated to benefits start date.
Free General Medicine and Behavioral Health Teladoc services to all team members.
Ascensus 401K plan with a 4% employer match, vested at 100% on day one of eligibility.
Additional benefits may apply to part‑time and temporary workers; inquire at hire which benefits apply to you.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
More About Us Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.
#J-18808-Ljbffr
Other
Requisition Number:
SENIO004964
Posted:
December 19, 2025
Employment Type:
Full-Time
Location DuPage County, 222 E Willow Ave, Wheaton, IL 60187, USA
Metropolitan Family Services
empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!
We are now hiring for full-time
Senior DV Advocates
to join our
Family Shelter Service team
at our
DuPage
office. This is a meaningful opportunity to support survivors and be part of a compassionate, mission-driven program. If you are passionate about advocacy, crisis support, and making a direct impact in your community, we encourage you to apply.
This role is part of a
24-hour program, and flexibility in scheduling is required to ensure continuous coverage.
Shift assignments may vary based on program needs; the organization typically offers consistent scheduling: a five-day, 8-hour shifts workweek including one weekend day, with holiday coverage as needed.
Shift Schedule
7:00 a.m. – 3:00 p.m.
3:00 p.m. – 11:00 p.m.
11:00 p.m. – 7:00 a.m.
Salary:
The average starting salary for this position will fall in the range of
$44,000
and
$50,000
annually. Placement within the range depends on skill and experience level.
$1,000 Sign-on Bonus
for first-time employees with MFS for staff hired for overnight shifts! ($500 on the first paycheck and $500 after one year of employment).
Responsibilities
Provides direct services to survivors of domestic abuse and/or their children, including crisis intervention, safety planning, emotional support, advocacy, life skills development, parenting support, information, and referrals. Services may be in-person, virtual, or by phone; conducted individually, in groups, with families, or communally.
Assesses and effectively responds to the needs of survivors seeking supportive services using short‑term, strengths‑based interventions.
In partnership with the client, develops and regularly reviews a service plan that describes the client’s goals and tracks progress toward those goals.
Develops and maintains a strong working knowledge of MFS programs and community-based resources; facilitates linkages with services both within MFS and in the community.
Assists DV Program Supervisor with variable administrative duties, including staff training and support; development and maintenance of shift schedules, data collection and reporting; and backup for Program Supervisor or other staff as needed.
Provides consultation to other staff as needed and assumes a leadership role in fostering positive working relationships with community partners.
Administers any required assessments and outcome tools at designated intervals.
Attends mandatory group supervision and program/agency meetings; may facilitate team meetings in the absence of the DV Program Supervisor.
Collaborates with departmental staff and other programs to provide comprehensive services for clients.
Completes paperwork in a timely manner, including case notes and other documentation needed for a client’s file.
Meets contract, grant, and program expectations, including timelines and reporting requirements.
Stays current with developments in the domestic violence field; attends workshops, conferences, etc., to enhance professional development.
Establishes and maintains contact with local agencies, organizations, and partnering sites; represents Metropolitan Family Services and the domestic violence program professionally in the community.
Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
Assists the Program Supervisor in compiling and submitting information for the biannual IL CDVP training, supervision, and CEU‑granting site status renewals.
Other duties may be assigned.
Knowledge, Skills & Abilities
Knowledge of community resources, advocacy, crisis intervention skills, and an understanding of trauma and Trauma‑Informed Care.
Empathic, non‑judgmental, service‑oriented attitude; recognizes survivors as the experts of their own lives and partners with them to build strengths.
Ability to respond appropriately in varied situations and work with minimal supervision.
Problem‑solving both independently and collaboratively within a team; demonstrates professionalism, flexibility, and mature judgment.
Demonstrates self‑awareness, insight, and commitment to ongoing professional growth; models healthy boundaries and self‑care with clients and coworkers.
Excellent verbal and written communication skills; strong organizational skills; effectiveness with diverse populations.
Effective interaction with diverse individuals, groups, and staff.
Accommodates flexibility in work schedule, including variable evenings and weekends.
Operates general office equipment and has basic computer knowledge.
Qualifications
Associate’s degree and 3+ years’ experience, including experience in domestic violence survivor services and other services as appropriate to the specific role (required).
Bachelor’s degree and 1+ years’ experience, including experience in domestic violence survivor services and other services as appropriate to the specific role (required).
Illinois Certified Domestic Violence Professional (CDVP) certification (preferred).
40‑hour Domestic Violence training (preferred) at time of hire; required at first opportunity upon hire and before contact with DV program clients.
Additional Requirements
Satisfactorily pass all relevant screenings and criminal background checks.
Transportation / Travel Requirements
Driving for work required with a personally owned vehicle; travel between sites required.
Physical Demands Requires sitting and standing for sustained periods; frequent talking, hearing, use of hands and fingers; occasional standing, bending, stretching, stooping, kneeling, or crouching; close visual acuity needed for data analysis, transcription, and computer use.
Benefits Metropolitan Family Services offers a comprehensive benefits package.
Blue Cross and Blue Shield Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
Contributions of $2,000 to individual HSA accounts and $4,000 to family HSA accounts, pro‑rated to benefits start date.
Free General Medicine and Behavioral Health Teladoc services to all team members.
Ascensus 401K plan with a 4% employer match, vested at 100% on day one of eligibility.
Additional benefits may apply to part‑time and temporary workers; inquire at hire which benefits apply to you.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
More About Us Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.
#J-18808-Ljbffr