Pacific NW Federal Credit Union
Credit Union Collections Specialist
Pacific NW Federal Credit Union, Portland, Oregon, United States, 97201
Credit Union Collections Specialist
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations! What We Offer: Competitive pay: $22-26 per hour Generous benefits:
4 weeks PTO Health coverage after 30 days 401(k) with company match after 6 months Paid life, LTD & AD&D insurance Paid holidays & volunteer time Loan discounts
Your Role: As a Collections Specialist I, you will work within our Collections department to collect on early to mid-stage delinquent loans and accounts in accordance with credit union policies and procedures. Key Responsibilities: Contact members to bring delinquent loans current and/or collect on loan balances. Analyze the financial situation of delinquent members and recommend next steps when arrangements fail. Maintain accurate files and reports by documenting all collection activities. Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs. Perform other job-related duties as assigned. What We're Looking For: 1-3 years of similar or related experience (collections, banking, or financial services). Skilled at managing multiple tasks and systems efficiently. Strong communicator with the ability to handle sensitive situations professionally and persuasively. Works effectively both independently and as part of a team. Demonstrates patience and empathy while resolving issues through negotiation and productive solutions. Are you friendly, detail-oriented, and organized? Do you want work that's more than just a job? We want to hear from you! Schedule: Full-time (40 hours/week) Monday-Friday, 8:30 - 5:00 This position has the opportunity to work remotely following the initial training period (6 months). Ready to Apply? Start with our quick, 3-minute mobile-friendly application today! Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations! What We Offer: Competitive pay: $22-26 per hour Generous benefits:
4 weeks PTO Health coverage after 30 days 401(k) with company match after 6 months Paid life, LTD & AD&D insurance Paid holidays & volunteer time Loan discounts
Your Role: As a Collections Specialist I, you will work within our Collections department to collect on early to mid-stage delinquent loans and accounts in accordance with credit union policies and procedures. Key Responsibilities: Contact members to bring delinquent loans current and/or collect on loan balances. Analyze the financial situation of delinquent members and recommend next steps when arrangements fail. Maintain accurate files and reports by documenting all collection activities. Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs. Perform other job-related duties as assigned. What We're Looking For: 1-3 years of similar or related experience (collections, banking, or financial services). Skilled at managing multiple tasks and systems efficiently. Strong communicator with the ability to handle sensitive situations professionally and persuasively. Works effectively both independently and as part of a team. Demonstrates patience and empathy while resolving issues through negotiation and productive solutions. Are you friendly, detail-oriented, and organized? Do you want work that's more than just a job? We want to hear from you! Schedule: Full-time (40 hours/week) Monday-Friday, 8:30 - 5:00 This position has the opportunity to work remotely following the initial training period (6 months). Ready to Apply? Start with our quick, 3-minute mobile-friendly application today! Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.