Allied Universal
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Call Center - Customer Representative
role at
Allied Universal .
Be among the first 25 applicants.
Overview Deposita(TM), an Allied Universal® Company has perfected the art of cash management using world‑class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in‑depth consultations. We ensure every security need is met and exceeded every step of the way.
Job Description Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The role is part of a dynamic, customer‑focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Must be able to attend in‑person training in Jupiter, Florida for at least 45 days. Remote work possible after successfully completing the 45‑day in‑office training and meeting required metrics with occasional in‑office meetings/training. Initial training will be in Jupiter, Florida. Starting rate at $17.00 per hour, with increased rate for bilingual French (Canadian) and/or Spanish speaking representatives at $18.00 per hour. Ideal candidates should have a minimum of 2 years technical customer service call‑center experience in a B2B environment.
Responsibilities
Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
Tackle a variety of problems in technical systems with skill and accuracy.
Create cases for all calls and emails received; record the history of the problem, all steps taken, and subsequent resolution or escalation to the appropriate next level.
Willingness and ability to be cross‑trained in other areas of the department.
Consistently demonstrate effective personal performance that positively impacts departmental performance metrics through effective personal work performance.
Qualifications (must have)
High school diploma or equivalent.
Minimum of two (2) years of work experience in a technical customer service call center.
Stable work history must demonstrate each of the following:
Strong understanding of customer service and customer relations.
Highly motivated and strong desire to learn.
Ability to exercise good judgment and decision‑making.
Familiarity with creating cases and case numbers and escalations to senior team members, departments, and vendors using CRM and other systems.
Effective written and oral communication skills.
Able to assess and evaluate situations effectively.
Skilled in identifying critical issues quickly and accurately.
Able to write informatively, clearly, and accurately.
Problem‑solving and analytical skills.
Ability to work in a team environment.
Preferred Qualifications (nice to have)
Experience in a technical support role, or other technical experience.
Associate’s degree in information technology, computer science, or a related field.
Basic understanding of software/hardware troubleshooting.
Experience in ServiceNow and TalkDesk.
Experience in retail cash offices.
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance.
Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
Eight paid holidays annually, five sick days, and four personal days.
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID: 2025-1506332
#J-18808-Ljbffr
Call Center - Customer Representative
role at
Allied Universal .
Be among the first 25 applicants.
Overview Deposita(TM), an Allied Universal® Company has perfected the art of cash management using world‑class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in‑depth consultations. We ensure every security need is met and exceeded every step of the way.
Job Description Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The role is part of a dynamic, customer‑focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Must be able to attend in‑person training in Jupiter, Florida for at least 45 days. Remote work possible after successfully completing the 45‑day in‑office training and meeting required metrics with occasional in‑office meetings/training. Initial training will be in Jupiter, Florida. Starting rate at $17.00 per hour, with increased rate for bilingual French (Canadian) and/or Spanish speaking representatives at $18.00 per hour. Ideal candidates should have a minimum of 2 years technical customer service call‑center experience in a B2B environment.
Responsibilities
Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
Tackle a variety of problems in technical systems with skill and accuracy.
Create cases for all calls and emails received; record the history of the problem, all steps taken, and subsequent resolution or escalation to the appropriate next level.
Willingness and ability to be cross‑trained in other areas of the department.
Consistently demonstrate effective personal performance that positively impacts departmental performance metrics through effective personal work performance.
Qualifications (must have)
High school diploma or equivalent.
Minimum of two (2) years of work experience in a technical customer service call center.
Stable work history must demonstrate each of the following:
Strong understanding of customer service and customer relations.
Highly motivated and strong desire to learn.
Ability to exercise good judgment and decision‑making.
Familiarity with creating cases and case numbers and escalations to senior team members, departments, and vendors using CRM and other systems.
Effective written and oral communication skills.
Able to assess and evaluate situations effectively.
Skilled in identifying critical issues quickly and accurately.
Able to write informatively, clearly, and accurately.
Problem‑solving and analytical skills.
Ability to work in a team environment.
Preferred Qualifications (nice to have)
Experience in a technical support role, or other technical experience.
Associate’s degree in information technology, computer science, or a related field.
Basic understanding of software/hardware troubleshooting.
Experience in ServiceNow and TalkDesk.
Experience in retail cash offices.
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance.
Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
Eight paid holidays annually, five sick days, and four personal days.
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID: 2025-1506332
#J-18808-Ljbffr