Gerber Collision & Glass
Customer Service Representative
Gerber Collision & Glass, Rogers, Minnesota, United States, 55374
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and a team of over 10,000 employees across the United States and Canada, we are committed to WOW every customer and be the best.
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans.
Job Description The Customer Service Representative (CSR) is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support to the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
Prepare repair order (RO) work packet consisting of QC check list, work order, parts list and windshield tag.
Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education And/or Experience Required
High School Diploma or GED.
Minimum of 1 year experience in a similar role such as administrative assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities
Ability to function well in a fast‑paced environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills, good oral and written communication skills, strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Equal Opportunity Employment Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Compensation: $20.00 - $25.00 per hour
Location: Rogers, MN
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We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans.
Job Description The Customer Service Representative (CSR) is responsible for providing an exceptional customer experience, managing relationships with customers and insurance companies, and providing administrative support to the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
Prepare repair order (RO) work packet consisting of QC check list, work order, parts list and windshield tag.
Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS (Automated Rental Management System) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education And/or Experience Required
High School Diploma or GED.
Minimum of 1 year experience in a similar role such as administrative assistant.
Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills/Abilities
Ability to function well in a fast‑paced environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills, good oral and written communication skills, strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non‑Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Equal Opportunity Employment Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Compensation: $20.00 - $25.00 per hour
Location: Rogers, MN
#J-18808-Ljbffr